The Office of Residential Experience
The assistant vice president for the residential experience provides strategic leadership and guidance for the Residential Experience (formerly residential life), Campus Safety, Housing & Conferences, and Student Life Maintenance & Project Management (Student Life facilities management). The AVP oversees a staff of 45, including five direct reports (director of residential experience, housing & conferences manager, maintenance & projects manager, director of campus safety & emergency management, and administrative assistant), and a team of 110 student employees (including 60 RAs).
The physical office for the AVP is located in Bemis Hall. Campus Safety and Emergency Management has a customer service station in the Worner Campus Center. Campus Safety operations, including dispatch, are located at 219 E. Uintah Street. All other direct reports to the AVP have assigned office space in Bemis Hall.
Campus Safety and Emergency Management
Campus Safety and Emergency Management’s operational philosophy and motto is “professional, ethical, responsive, and kind.” In addition to overseeing security and parking issues, the department offers programs such as Safe Ride, Self-Defense, and Safety Tips for on- and off-campus students and staff.
The Director of Campus Safety and Emergency Management is responsible for providing a safe learning environment for students, faculty, staff and guests of Colorado College. Maggie Santos, a CC alum, has led the department since 2105. She oversees 22 staff, including an associate director, assistant director, four campus safety supervisors, and 16 campus safety officers.
Housing & Conferences
This office collaborates with the Residential Experience team to create inclusive, secure, and well-maintained housing that encourages student development, learning, and success. It administers the room-assignment process and manages maintenance, renovation, preservation, and custodial work. During the summer months, it runs a Conference Services program that hosts up to 2,000 campers and conference attendees each year.
The housing & conference manager implements multiple room assignment and selection processes, maintains residential records, resolves student concerns, and develops policies and procedures to increase efficiency and improve the customer interface and office experience. The manager also analyzes data to produce reports concerning future housing needs and occupancy predictions, serves as the primary housing contact for students and parents, and provides leadership in the planning and implementation of summer conference operations. Rochelle Taylor serves as the housing & conferences manager, a role she has held since joining the college in the winter of 2015. Taylor supervises three staff members—the room assignment specialist, the housing administrative assistant, and a housing paraprofessional (student employee).
Student Life Maintenance & Project Management
This department manages the projects and maintenance for 66 residential and student life buildings totaling 825,000 square feet.
Keith Beck, who joined CC in 2017, serves as the manager for this department, providing staff supervision of the maintenance team, and is involved in the planning and support of summer conferences. Beck also oversees the custodial contract for residential buildings and serves as the liaison between facility services and housing. He works closely with the budget and all capital R&R projects. He leads a team of six staff, including one lead maintenance worker, four general maintenance workers, and one laborer. All maintenance workers are assigned to specific buildings and are responsible for inventory control and execution of work orders, working closely with residential life coordinators to maintain a high level of student satisfaction through the quick resolution of maintenance issues.
Eighty percent of CC students live in campus housing, which includes traditional residence halls, historic mansions, senior cottages, and modern apartments. As a residential college with a three-year live-on requirement and four year housing guarantee, life in campus housing is a central part of the holistic learning experience that characterizes the liberal-arts education at Colorado College.
The director of the residential experience, Bethany Grubbs, directly supervises six residential life coordinators (RLCs) and four front desk coordinators. Additionally as director, Grubbs indirectly supervises a team of approximately 60 undergraduate resident assistants (RAs). Grubbs is responsible for staff selection and training, as well as residential processes including theme-housing selection and break stays. She oversees functions and flourishing of the residential staff and residents, facilitates collaboration and partnership with fellow offices and departments, and serves as the primary advisor for Greek Life. Grubbs is now in her 11th year at CC, and was promoted from assistant director to director in 2019.
Each RLC is responsible for providing leadership to their student staff (RAs) and their residents. They liaise with Housing & Conferences staff, as well as custodial staff, to advocate for students’ housing and maintenance needs and to monitor the physical living space. The RLCs act as resources and referral agents for student concerns and welfare. Additionally, RLCs provide community programming and guide the RAs’ intentional conversations with residents. CC’s on-call structure provides one or two student staff members (RAs) on-call for each of the six residential areas during non-business hours, and one RLC on-call for the entire campus 24/7. Residential staff are generally the first responders to student crises. RLCs also hear the majority of student conduct cases, and utilize educational sanctions ranging from conversations to disciplinary probation. The primary role of RLCs and RAs is to build relationships and community by being visible and present in their communities.