One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The Los Angeles Economic Development Corporation recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are deaf and hard-of-hearing of any U.S. state university. The journal, Nature, recently named CSUN a Rising Star for scientific research, and the National Science Foundation ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences.

The Position

Responsibilities of the Position

Under the supervision of the director, housing and residential life, the associate director for housing facilities operations oversees all activities of the Student Housing Facilities Operations unit, including maintenance, custodial, and grounds functions.

This position directly supervises two full-time employees and indirectly oversees 45 full-time employees and a varying number of seasonal staff. The associate director manages a $4.6 million annual operating budget and oversees the student housing long-range major maintenance program with a budget of $5.4 million per year. The unit maintains 44 acres of grounds and approximately 1,100,000 square feet of facilities space in 34 buildings which houses 3,200 single students and 120 students/staff with families.

The associate director serves as a critical member of the Housing and Residential Life management team; oversees the selection, training and evaluation of all Housing Facilities Operations staff and works to builds a culture of team work to ensure high quality services. The associate director works closely and collaboratively with various campus departments, including Physical Plant Management, Facilities Planning, and Purchasing.

Further the associate director:

  • serves on departmental leadership and management team, representing the facilities function;
  • provides guidance and leadership in helping the department set and meet its mission, vision, and values;
  • develops, implements, and assesses goals and initiatives for the facilities unit that support the department’s goals and management objectives;
  • serves as liaison to the Residence Halls Association and other student groups on issues related to the facilities unit;
  • develops departmental guidelines, policies, and procedures;
  • serves on-call for after-hours maintenance emergencies;
  • responds to major emergencies;
  • coordinates the facilities emergency call-back system;
  • collaborates with the Residential Computing Resources team to develop technology solutions to the unit’s operations and work flow and determines technology equipment needs;
  • develops guidelines and procedures for damage assessments and billing;
  • develops guidelines to ensure facilities meet ADA and other compliance codes;
  • works with the director of housing and residential life to develop and implement a long-range plan that anticipates and responds to each facility’s needs including renovation, repair or replacement of the facility, building systems, furniture, fixtures, and equipment;
  • serves as lead on a wide variety of major maintenance projects;
  • coordinates feasibility reviews, cost estimates, bid preparation, scheduling, and on-site inspections for a wide range of major maintenance projects;
  • conducts job start and progress meetings with contractors;
  • conducts final walk-through of projects to ensure accuracy, quality, and code compliance of contractors’ work;
  • plans, directs, schedules, and coordinates department purchasing related to major maintenance projects;
  • prepares reports and presentations detailing the status of all major maintenance projects;
  • prepares annual operating budget for the Student Housing Operations and adheres to approved funding levels;
  • works with director of housing and residential life and the financial operations analyst in maintaining proper records;
  • oversees purchasing functions for facilities, ensuring compliance with CSU and University guidelines;
  • develops and implements inventory management systems to ensure that supplies and equipment are being properly maintained;
  • serves as a member of the housing and residential life emergency team;
  • in the director’s absence, serves as back-up to the University’s emergency operations center team;
  • investigates and prepares accident and risk management reports and assesses related damages as appropriate.

Characteristics of the Successful Candidate

While no single candidate will likely have all the ideal qualifications, candidates should possess many of the following qualifications and characteristics:

  • strong supervision skills;
  • an ability to develop high-functioning teams using a variety of leadership approaches;
  • experience working in a union enviornment;
  • an ability to effectively establish and maintain cooperative working relationships within a diverse, multicultural environment;
  • general understanding of building maintenance trades (e.g. plumbing, electrical, HVAC, painting, locksmith, etc.);
  • general understanding of custodial and grounds operations;
  • experience developing and managing operational and major maintenance budgets;
  • skill in maintaining appropriate financial controls;
  • experience planning, scheduling, and coordinating work in a fast-paced facilities management environment;
  • understanding of applicable codes, rules, and regulations as applied to the construction and operation of college housing facilities;
  • understanding of construction administration methods, practices, and procedures;
  • understanding of public works project development process;
  • an ability to interpret technical procedures or regulations;
  • an ability to effectively present information and respond to questions from groups of managers, colleagues, customers, and the general public;
  • an ability to write reports, business correspondence, and procedure manuals;
  • a general knowledge of college housing programs at large public institutions.

Likely Opportunities, Priorities, and Challenges of the Position

The associate director is responsible for all aspects of the housing facilities operation at CSUN. This comprehensive housing facilities program includes maintenance, custodial, and landscaping. The new associate director will work collaboratively with two other associate directors and the director of housing and residential life to provide overall leadership for the department.

The University community is looking forward to the hire of the associate director to partner with stakeholders and move forward on addressing housing facilities priorities. These campus partners are optimistic with regard to the development of a long-range strategic plan for housing projects and are willing to collaborate with the new associate director in creating the plan.

Additional opportunities, priorities, and challenges, as shared by key University stakeholders, include the following:

  • a willingness to pull people together to create a strong sense of team;
  • an ability to pay attention to the details of all of the trades positions;
  • promote the learning of strong leadership skills with all staff members;
  • help facilitate the full integration of the housing facilities operation staff within all aspects of the housing and residential life department;
  • to learn all aspects of the collective bargaining/union environment and adhere to the protocol of handling of all human resource matters;
  • create a comprehensive strategic plan meeting the needs of all housing and residential life stakeholders as well as campus partners;
  • learn the culture of CSUN and its faculty, staff, and students and be committed to the mission of the students CSUN serves;
  • have the ability to connect and communicate both with line staff and vice presidents;
  • learn the complexity of working within the 23 campuses of the California State University system and leverage the resources of the system;
  • be able to set a strong vision for housing facilities operations which is then embraced by members of the team;
  • a willingness to be innovative to meet the changing needs of students as it relates to their housing needs and wants.

Measures of Success for the Position

The new associate director will be expected to quickly assimilate to CSUN and the complexity of the department while creating a roadmap for the future. Other noteworthy measures of success include:

  • developing a long-term strategic facilities plan incorporating preventative maintenance, deferred maintenance, and capital projects;
  • enhancing the emergency response protocol for staff to meet the needs of students and be compliant with current best practice;
  • collaborating intensely with the other two associate directors to create a strong sense of team across the entire department decreasing the sense of “silos”;
  • developing standards using the CSU standards and/or national standards as a rubric;
  • instituting a culture of transparency and trust while showing an impeccable amount of emotional intelligence in interacting with all levels of staff;
  • creating a sense of appreciation while holding staff accountable.

An Overview of the Department

The Office of Housing and Residential Life at California State University, Northridge exists to promote individual development, academic success, and conscientious citizenship among residents by providing facilities, services, and programs that foster respectful and responsible living in a learning environment.

The Housing and Residential Life staff is focused on student success and dedicated to creating and maintaining a safe and education-focused community through collaboration and teamwork. In an effort to better serve students and community, the office offers a variety of housing options: the Suites at University Park, Apartments at University Park and the Apartments at University Village. The goal of the office is to cater to the needs of diverse residents that include freshman, returning students, graduates, and students with dependent children or spouses. Additionally, Student Housing currently offers living learning communities (LLCs) and themed living communities (TLCs) aimed at bringing together students with similar academic interests, personal passions and life experiences in a supportive, on-campus environment. Members of LLCs and TLCs enjoy many benefits, including special group activities, extra academic support, and their own advisors.

Institution & Location

Institutional Background

California State University, Northridge is a public institution that was founded in 1958. CSUN is a vibrant, diverse university community of 38,310 students and more than 4,000 faculty and staff, sited on a 353-acre campus in the heart of Los Angeles’ San Fernando Valley.

It was founded first as the Valley satellite campus of Cal State Los Angeles. It then became an independent college in 1958 as San Fernando Valley State College and underwent major campus master planning and construction. The University adopted its current name of California State University, Northridge in 1972.

CSUN offers a variety of programs including bachelor’s degrees, master’s degrees, doctoral degrees, and teaching credentials. CSUN ranks 10th in the U.S. in bachelor’s degrees awarded to underrepresented minority students. The University has over 200,000 alumni. CSUN is home to the National Center on Deafness, and the University hosts the International Conference on Technology and Persons with Disabilities (more commonly known as the CSUN Conference), which is held each year in San Diego. CSUN’s Chicana and Chicano Studies Department is the largest in California.

About Northridge, CA

Once called North Los Angeles, the neighborhood known as Northridge is a jewel of the San Fernando Valley. Near the northwest edge of the San Fernando Valley, nestled between Chatsworth, Porter Ranch, the Granada Hills, and Reseda, Northridge combines urban living with access to the natural beauty of the surrounding countryside, including the nearby Chatsworth Reservoir and Lake Balboa.

The region that became Northridge was originally settled by the native Gabrielino or Tongva people, who built their dome-shaped houses in the area where Northridge is now located. When Spanish explorers came to the region in the 1700s, it was called Zelzah, and was home to fresh water fed by underground streams that still run beneath the neighborhood. Renamed North Los Angeles in 1929, the name was later changed to Northridge in 1938 to avoid confusion with nearby North Hollywood.

With a population of more than 60,000 people according to L.A. Department of City Planning estimates, Northridge is still one of the least densely populated areas of Los Angeles. The neighborhood is also considered highly diverse for the area. The median household income is around $68,000, and over the years Northridge has been home to its share of celebrities, including Barbara Stanwyck, Brian Grazer, and several professional athletes. ranks Northridge among the best neighborhoods in Los Angeles County, where Northridge receives an A or A+ grade in housing, weather, and amenities, and has a total livability score of 80, putting it eight percent above the national average. Alongside some of the best public and private schools in the region, Northridge is also home to the Northridge Fashion Center, the largest shopping mall in the area, and one of only two hospitals in the San Fernando Valley certified for treating life-threatening injuries.

California State University, Northridge is home to the CSUN Botanic Garden, as well as the Donald E. Bianchi Planetarium. Residents of Northridge can also enjoy the local Recreation Center – complete with and outdoor heated pool on the grounds – as well as easy access to nearby parks and protected natural areas such as the Chatsworth Reservoir or the Santa Susana Pass State Historic Park to the north and Lake Balboa to the south.

The neighborhood is home to dozens of restaurants, many of them concentrated along Reseda Boulevard, and there are plenty of coffee shops near the CSUN campus, including half-a-dozen locations of the Freudian Sip coffee house on the University campus itself. The recently opened Gen Korean BBQ House is ranked by Yelp as one of the best places to eat in Northridge, with more than 500 five-star reviews.


California State University, Northridge exists to enable students to realize their educational goals. The University’s first priority is to promote the welfare and intellectual progress of students. To fulfill this mission, we design programs and activities to help students develop the academic competencies, professional skills, critical and creative abilities, and ethical values of learned persons who live in a democratic society, an interdependent world, and a technological age; we seek to foster a rigorous and contemporary understanding of the liberal arts, sciences, and professional disciplines, and we believe in the following values.


  • Commitment to Teaching, Scholarship, and Active Learning. We demonstrate excellence in teaching. We honor and reward high performance in learning, teaching, scholarship, research, service, and creative activity. Because the quality of our academic programs is central to our mission, we encourage intellectual curiosity and protect the multiple expressions of academic freedom.
  • Commitment to Excellence. We set the highest standards for ourselves in all of our actions and activities and support the professional development of faculty, staff, and administrators. We assess our performance so that every area of University life will be continually improved and renewed. We recognize and reward our efforts of greatest distinction and through them provide state and national leadership.
  • Respect for All People. We aspire to behave as an inclusive, cooperative community. Our behaviors, policies, and programs affirm the worth and personal dignity of every member of the University community and contribute to a campus climate of civility, collegiality, tolerance, and reasoned debate.
  • Alliances with the Community. We seek partnerships with local schools, community colleges, businesses, government, and social agencies to advance the educational, intellectual, artistic, civic, cultural, and economic aspirations of our surrounding communities.
  • Encouragement of Innovation, Experimentation, and Creativity. We seek to provide an environment conducive to innovation, experimentation, and creativity. We encourage all members of our community to take intellectual and creative risks and to embrace changes that will enhance the fulfillment of the University’s mission.


California State University, Northridge is inspired by the belief that our commitment to educational opportunity, inclusion, and excellence will extend the promise of America to succeeding generations. Our graduates will be the vanguard of leaders—committed to sustaining a democracy in which diverse people share in the rights and responsibilities of citizenship, proficient in applying technology to wise purposes, and dedicated to securing a humane world community and sustaining the bounty of the Earth.

As an institution of higher learning:

  • we will create a community of shared values in which faculty, students, staff, administrators and alumni will experience personal satisfaction and pride in our collective achievements;
  • we will be the first choice for university applicants who seek a rigorous, collaborative teaching/learning experience in a technologically rich environment;
  • we will be the leader in enhancing the educational, cultural and economic resources of our region, and;
  • we will receive local and national recognition for our distinctive achievements in teaching, learning, scholarship, and service.

Strategic Plan

Grounded in the Mission, Values and Vision of California State University, Northridge, this document summarizes the CSUN planning priorities, identified through formal and informal campus discussions and the Western Association of Schools and Colleges (WASC) accreditation process, and utilized in the University’s divisional and college planning.

The priorities are interdependent and together create the dynamic environment and educational conditions that nurture and sustain student success—our overarching, primary priority. Student success depends on an engaged and supportive faculty and staff. Both student and employee success are facilitated and sustained through embracing the power of diversity, growing CSUN’s visibility and reputation, increasing financial strength to pursue the University’s mission and planning priorities, increasing research and sponsored programs, fostering responsible stewardship of the environment, and using athletics as a tool for engagement. As an economic and social leader throughout the region, these priorities all power CSUN’s elevation of the communities we serve.

For a more detailed look at the strategic plan visit the website at


Dianne Harrison, President

Dr. Dianne F. Harrison is the fifth president of California State University, Northridge and began her appointment in June of 2012. Before her appointment, she served as president of California State University, Monterey Bay, a position she had held since 2006. Prior to CSU Monterey Bay, she worked at Florida State University, where she served for nearly 30 years in various capacities starting as a faculty member, then as dean of social work, associate vice president for academic affairs, dean of graduate studies, and vice president for academic quality and external programs.


Known for her commitment to students, academic excellence, and strategic leadership, President Harrison has a reputation for building strong partnerships with public and private organizations, enabling students, faculty, and staff to cross institutional boundaries and engage in innovative instruction.

Since her appointment, Dr. Harrison has identified eight key priorities for CSUN: 1) an unrelenting focus on student success; 2) focus on employees for success; 3) the visibility and reputation of the University; 4) planning for a future less dependent on state funding; 5) increasing research activity and sponsored programs; 6) sustainability; 7) using athletics as a tool for engagement; and 8) diversity and inclusive excellence.

She holds a Ph.D. in social work from Washington University in St. Louis and a master’s of social work and a bachelor’s in American Studies, both from the University of Alabama. Her academic and research areas of expertise include HIV prevention among women and minority populations and higher education issues related to university leadership. A prolific researcher and writer, Dr. Harrison has published dozens of articles and two books.

Recognized for her leadership and service in higher education and other fields, Dr. Harrison has served on more than 80 boards and committees of national, state, and local organizations. She currently chairs the Steering Committee of the Presidents’ Climate Leadership Network and serves as a commissioner on the WASC Senior College and University Commission. She has been appointed twice by California Governor Jerry Brown to serve on the Western Interstate Commission for Higher Education, having been initially appointed in 2011 and served in 2014 as chair of the Commission. She serves on the board of the American Council on Education (ACE), American Association of State Colleges and Universities (AASCU), the NCAA Board of Governors and the Division I Board of Directors. Her appointments at the NCAA include service on the NCAA Board of Governors’ Commission to Combat Campus Sexual Violence, the NCAA Division I Committee on Academics, the NCAA Division I Committee on Institutional Performance, and the NCAA Board of Governors’ Committee to Promote Cultural Diversity and Equity, which she chairs. She is a past chair of the Big West Conference. She also serves on the educational leadership boards of the CSU Council on Ocean Affairs, Science and Technology, the CSU Technology Steering Committee, the CSU Commission on Online Education, the CSUPERB Presidents’ Commission, the CSU Presidents’ Council on Underserved Communities, and the Extended Education Task Force. She was chair of the Professional Development Committee and convener for the Women Presidents/Chancellors Group of the American Association of State Colleges and Universities. She was a presidential participant in the Fulbright-Hayes Seminars Abroad Program to Jordan and Oman.

As an active civic leader, she serves on the boards of directors for the Los Angeles Area Chamber of Commerce, the Valley Economic Alliance and Valley Presbyterian Hospital. She is a member of the Los Angeles Cleantech Incubator Leadership Council and the Los Angeles Coalition for the Economy and Jobs. She also serves on the Executive Committee of the Los Angeles County Economic Development Corporation and the Advisory Council of BizFed.

Dr. Harrison was awarded a Trailblazer Award by Leadership California in April of 2015. She is the recipient of “A Tree of Life Award” from the Parent Institute for Quality Education for her contributions to the education of all children and was inducted into the Monterey Business Hall of Fame by the Junior Achievement of Silicon Valley and Monterey Bay. In January of 2012, she was invited by the U.S. Department of Education to a national convening of “For Democracy’s Future: Education Reclaims Our Civic Mission” at the White House. Among the University’s achievements since Dr. Harrison’s arrival, CSUN was inducted into the San Fernando Valley Business Hall of Fame by the Valley Industry and Commerce Association (VICA) in June of 2013. Since Dr. Harrison’s arrival, the University has also received several significant recognitions, including: being ranked among the top 25 in Nature magazine’s 2016 index of Rising Stars in science; two national awards in 2016 for sustainability, including the Excellence and Innovation Award from the American Association of State Colleges and Universities and a Solution Generation’s Climate Leadership Award from the Hispanic Association of Universities and Colleges; the Eddy Award for Educational Leadership from the Los Angeles County Economic Development Corporation in 2015; and induction into the San Fernando Valley Business Hall of Fame by the Valley Industry and Commerce Association in June 2013, and the Excellence in Community Service Award from Valley Presbyterian Hospital.

The Academic Program

Nine colleges offer 68 baccalaureate degrees, 58 master’s degrees, 14 teaching credential programs in the field of education, and various opportunities in extended learning and other special programs. The student-faculty ratio at California State University, Northridge is 27:1, and the institution has 13.3 percent of its classes with fewer than 20 students. The average freshman retention rate, an indicator of student satisfaction, is 78 percent.

  • Mike Curb College of Arts, Media, & Communication
  • David Nazarian College of Business and Economics
  • Michael D. Eisner College of Education
  • Engineering & Computer Science
  • Health & Human Development
  • Humanities
  • Oviatt Library
  • Science & Mathematics
  • Social & Behavioral Sciences
  • The Tseng College

The Student Body

California State University, Northridge had a total fall 2017 undergraduate enrollment of 35,609, with a gender distribution of 45 percent male students and 55 percent female students. CSUN student activities include clubs and organizations, community service programs, leadership opportunities, and many ways to get involved in recreation and entertainment activities.

For a detailed look at the 2017 CSUN Profile of students, visit

Benefits Overview

CSUN offers a comprehensive benefits package including health plans, retirement plans, tuition reduction, and other employee programs.

Benefits include

  • Health Care Plans
  • Retirement and Savings Plans
  • Disability and Life Insurance
  • Leave of Absence Plans
  • Fee Waivers
  • Flexible and Voluntary Benefits

For a more detailed look at benefits, visit the web page at

Application & Nomination

Review of applications will begin immediately, and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Ellen Heffernan at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the California State University, Northridge website at

As an Equal Opportunity/Affirmative Action employer, CSUN strives to create a community in which a diverse population can work, teach, and learn in an atmosphere of civility and respect for the rights of each individual. We consider qualified applicants for employment without regard to race, color, religion, national origin, gender, gender identity/expression, sexual orientation, age, disability, genetic information, medical information, marital status, or veteran status.