The University of North Carolina at Charlotte (UNC Charlotte) is the state’s urban research university and a driving force of growth, discovery and innovation for the metro Carolinas, leveraging its location in the state’s largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate and professional programs, and a pioneering learning experience that prepares graduates to become active citizens of the world. UNC Charlotte is home to more than 28,000 students, including approximately 5,500 masters and doctoral candidates, representing 47 states and 105 countries. Founded in 1946, the campus sits on 1,000 wooded acres just 8 miles from Uptown Charlotte, rated the number one “Most Up and Coming City in America” by Yelp. The University is the largest institution of higher education in the Charlotte region and the third largest of 17 constituent members of the University of North Carolina System. UNC Charlotte is a Doctoral and Research Intensive institution and has the largest research library in the Southern Piedmont region, with more than one million volumes.
Reporting to the Vice Chancellor for Student Affairs and serving as a key member of the division’s management team, the Associate Vice Chancellor for Housing and Residence Life (AVC) provides comprehensive leadership and vision for UNC Charlotte’s 16 residence halls, as well as a 13-house Greek Village, and oversees an extensive program of residence life functions for 6,100 students living on campus, including 82 percent of first-year students. The AVC leads comprehensive strategic planning efforts for the department, developing and administering the next Master Plan; works with consultants, architects, contractors, and the campus’s Facilities Management group in the design and development of all construction and renovation projects; fosters relationships with off-campus apartment complex managers and facilitates the transition from on- to off-campus living; and utilizes sound assessment methods to ensure thorough data-driven decisions at all times. Additionally, the AVC provides strong leadership for and oversees the recruitment and development of a diverse professional staff; administers an inclusive and wide-ranging residential education effort; manages over two million square feet of residential physical plant, including the construction of a new residence hall scheduled to open in the fall of 2021; and develops policies and procedures that positively impact residential students and the operations, services, and staff of the Department.
The AVC effectively develops, manages, utilizes and ensures accountability for all departmental budgets; cultivates, nurtures, and sustains relationships and partnerships within Student Affairs and across the campus community that ensure an outstanding living experience and support student success; and collaborates with the divisional management team to champion the vision and goals of the Vice Chancellor for Student Affairs, and standing in for the Vice Chancellor as requested. The AVC proactively provides students with a variety of services and educational opportunities that enhance their out-of-class experiences and strives to make constant improvement in customer satisfaction with students’ on-campus living environment. The AVC develops and manages an annual operating budget of approximately $50 million and is responsible for 159 full-time staff, including five direct reports, as well as 250 student staff.
A master’s degree is required (doctoral degree preferred). The successful candidate will have demonstrated progressively responsible leadership or management roles in higher education student housing operations or residence life, as well as the demonstrated ability to lead, develop, and apply best practices to a large comprehensive program. The successful candidate will possess proactive leadership skills including strategic planning, crisis management, and organizational prioritizing; strong financial and budget management skills with experience in revenue generation and cost containment; and supervisory skills which inspire, motivate, and foster a culture in which all staff members are treated with respect, fairness, and professionalism and which promote professional development across all members of the team.
The successful candidate will possess a strong understanding of the housing trends and needs of the current student population and will recognize the value of the student residential experience related to admission, retention, and graduation. Additionally, the successful candidate will possess the ability to challenge the status quo; the desire to continually improve an already high-functioning organization; a strong vision that promotes innovation, strategic thinking, and high levels of collaboration; and a demonstrated commitment to diversity, reflected in both staff supervision and student programs. Extensive experience in the use of data and assessments to make decisions and to initiate and adapt to change; the ability to represent the Department and effectively communicate with University leadership, faculty, staff, students, families, the media, and other stakeholders; and demonstrated ability to successfully manage emergency preparedness and complex critical incidents and crises are highly desirable.
In addition to the minimum academic and experiential requirements indicated above, other desired characteristics, skills, actions, and/or abilities noted from discussions with campus stakeholders include the following:
- a progressive background in housing and/or residence life in a combined reporting structure;
- strong leadership abilities that inspire staff and promote unity and teamwork, as well as human relations skills to deal effectively with personnel issues when necessary;
- strong and visionary budgeting and finance skills, with the ability to be strategic in all budgetary decisions and forecasting;
- a strategic and data-informed decision-maker with strong assessment skills who is also able to think fast on their feet when necessary, teach and lead on assessment, set expectations across the department, and devise and implement plans based on evidence;
- demonstrated skills with capital construction and facility operations, particularly in a university housing environment;
- strategic vision and the ability to motivate all levels of staff to support that vision;
- demonstrated experience with organizational development, leadership, and management, with the ability to motivate, inspire, support, and develop a team of committed professionals;
- an excellent communicator with the ability to reach all levels of the University, especially in advocating for the needs of and promoting the vision of the department;
- strong marketing skills, the ability to be the “face” of the department, and the ability to artfully tell the story of Housing and Residence Life to all University constituents;
- a great collaborator with internal departments and external colleagues, with the ability to understand the importance of interconnectedness, build strong relationships, and serve as an ambassador for the department and for Student Affairs;
- a comprehensive commitment to customer service in all aspects of the department;
- a demonstrated commitment to diversity, equity, and inclusion at all levels;
- ability to interpret the University’s priorities, translate those priorities to the staff, and integrate them into the Housing and Residence Life policies, procedures, and plans;
- an understanding and appreciation of the key partnership between Housing and Residence Life and the Office of Conferences, Reservations, and Event Services (CRES);
- a strong colleague to the other Associate Vice Chancellors, and one who appreciates the value of the leadership team and the support it provides;
- a student-centered philosophy in which the welfare of students and improvement of the student experience are of the highest priority;
- an individual who is adaptable to large changes on the spur of the moment, is not reactive, and can address situations with a cool and collected demeanor;
- understanding of the role Housing and Residence Life plays in the counseling, mental health, and overall wellbeing of students;
- an understanding of the connection to Admissions, Financial Aid, and Student Accounts (Enrollment Management), as well as their implications for enrollment and retention;
- energy and excitement for the position, housing and residence life, and the Student Affairs profession in general;
- able to equitably balance the programmatic and educational residence life aspects of the job with the facility- and management-related housing facets;
- demonstrated experience in embracing and utilizing new and innovative technology;
- able to recognize the knowledge and experience of the current staff, willing to obtain their perspectives and utilize their input in making decisions and changes;
- an innovator with a futuristic orientation and willing to try new opportunities, remain informed on new trends and best practices, and lead significant change processes;
- willingness to be visible on campus, to participate in the life of the campus, and to provide service wherever requested;
- political savvy and tact;
- able to listen carefully, ask knowledgeable questions, learn the department and its intricacies, accept input from staff, and then make well-informed decisions;
- a positive attitude;
- experience in and support for ACUHO-I, NASPA, ACPA, or other Housing/Student Affairs professional organizations, along with a philosophy of support for professional development for University Housing staff within these organizations;
- ability to have fun and laugh on the job;
- experience with crisis management, emergency operations, risk management, and continuity planning; and
- the ability to make difficult decisions when necessary, to conduct difficult conversations when pertinent, to listen to all sides of an issue, to balance the needs of the people with the needs of the organization, and to be resilient at all times regardless of the circumstances.
History of the Position
UNC Charlotte’s Department of Housing and Residence Life was led by Jackie Simpson for over 37 years. Upon her retirement, Dr. Aaron Hart served as the Chief Housing Officer for nearly two years. Dr. Hart was then recruited to become the Vice President of Student Affairs at the University of Houston– Clearlake, thus opening the position for this search.
Likely Opportunities, Priorities, and Challenges of the Position
The new Associate Vice Chancellor (AVC) for Housing and Residence Life must possess a broad and deep understanding of national best practices and innovations with regard to housing and residence life operations, technology, finance, in a large state institutional setting. The AVC should be an experienced or aspiring leader who has had success building and advancing a progressive program at another institution, be capable of managing multiple priorities, and be equipped to contribute at both a strategic and tactical level to a vibrant and fast-paced Division of Student Affairs.
UNC Charlotte is dedicated to finding a competent and visionary individual who can promote and develop the staff/team, set departmental priorities, and work in tandem with the Vice Chancellor for Student Affairs, the upper administration, the other members of the leadership team and the staff in the Department to progressively, innovatively, and comprehensively move the program forward. The following were identified as possible opportunities, priorities, and challenges that will face the new Associate Vice Chancellor for Housing and Residence Life at UNC Charlotte:
- The ability to grow, develop, and mentor a large and diverse professional staff, while building a strong and dedicated team, will be critical for success. The staff in Housing and Residence Life is both large and diverse, with a number of both seasoned staff members and newer professionals, so the new AVC must be a strong motivator with high level supervisory and staff development skills. Support for the staff is critical, as professional development and involvement at all levels is expected. Long-serving staff bring a wealth of history and professional knowledge to the table, while newer staff bring fresh perspectives and a progressive energy. Navigating through the needs of this multidimensional and intergenerational structure, as well as quickly getting to know the staff and its strengths and needs, will be exciting and rewarding tasks for the new Associate Vice Chancellor. Additionally, with the recent retirement of another long-term senior team member, the Director of Operations, the AVC will have the opportunity to immediately hire for this vital and critical position upon arrival. The Executive Assistant for the AVC is also vacant due to advancement, so the AVC will also be able to hire their own Executive Assistant.
- With the recent departure of a long-serving AVC and the relatively short tenure of the previous AVC, there is great opportunity for an experienced professional to put their own professional mark on the Housing and Residence Life program and build it to a higher level based on their experience, their innovative abilities, and national best practices. There is tremendous support and high expectations for the AVC from the administration, with a supportive supervisor who will empower this individual to enact change; consequently, the opportunity exists to bring an exciting new direction to the Housing and Residence Life environment that can impact students positively for many years to come.
- The new AVC will have the opportunity to develop an exciting new Housing and Residence Life Master Plan, which will help guide the university’s physical planning efforts in residential facilities for the next decade. The previous $450 million Master Plan, begun in 2009 and was highlighted by the construction of seven new buildings as well as other major renovations, culminates in the summer of 2021 with the completion of a beautiful new residence facility in the heart of campus. Of additional consideration is the recent proliferation of external competing housing opportunities that have been erected in the vicinity of campus, offering alternatives to the on-campus residential experience. The opportunity exists with these endeavors to not only make a significant impact on the campus infrastructure and the student experience for years to come, but also to form lasting collaborative partnerships both within and external to the Division of Student Affairs. With approximately 80 percent of the first-year students living on campus (with no live-on requirement), and losing only half of these students each successive year to off-campus options, there is tremendous opportunity for these efforts to have long-lasting positive impacts on the student experience.
- The scope of responsibilities of this department is wide, and the new AVC will need to quickly become familiar with all aspects under their purview in order to develop a comprehensive list of priorities. With 6,100 students living in University-run residences and a large student staff on the front lines, Residence Life and Housing has an extremely wide scope of responsibility for providing a comfortable, safe, and enriching living and learning environment. The new AVC will need to prioritize a great deal of time upon arrival for learning the nuances and priorities of the campus and the Division of Student Affairs, discovering the internal needs of the staff and the department, and beginning the process of reaching out across the University and establishing themselves in this position.
- Only being founded approximately 70 years ago, UNC Charlotte is a young but maturing institution on the move! The University, as well as the Division of Student Affairs, has a number of innovative and energized leaders in upper-level management, so there is a fresh and vibrant environment in which to work. UNC Charlotte is able to be nimble and think “outside the box” on many issues with an entrepreneurial spirit, possessing good resources, great talent, and highly engaged students. Additionally, a new Chancellor will be named starting July 1, 2020, so the opportunity to be a part of a new administration from the onset is very exciting. As a result of this energy, Student Affairs is operating at an extremely fast pace, with change and growth occurring rather quickly, so the new AVC should expect to rapidly acclimate themselves, develop a plan, and begin implementation just as quickly. With this fast pace also comes high expectations, so the new AVC should be ready to “hit the ground running” on day one.
- The Department of Housing and Residence Life is an efficiently managed and contemporary organization that adheres to current trends and best practices in the residence life and student affairs field. The new AVC will find a competent staff, a comprehensive living and learning model, a service-oriented culture, effective crisis management, a robust fund balance, and a number of innovative practices in place upon arrival, so priority can be wholly placed on learning, building, and moving forward and not on having to “fix” existing issues.
- The new AVC must commit to a comprehensive culture of collaboration and partnering across campus for maximum effectiveness; UNC Charlotte is committed to building relationships as a foundation of the campus culture, and strong collaboration is an absolute necessity in all endeavors to ensure success. Housing and Residence Life touches a vast number of individuals, departments and other entities, so it will be crucial that the new AVC quickly reach out across campus to build strong partnerships that foster ongoing positive relationships and be a “connector” in all instances. These connections are essential in order to assess real needs, design student-centered programs, and provide high-end customer service at all times.
- It will be important for the new AVC to understand and be well-versed in the four areas of Housing and Residence Life at UNC Charlotte: Administration and Assessment (including off- campus student housing relationships and /or competition), Residence Education, Budget and Finance, and Operations and Facilities. While not necessarily needing to be the expert in all four areas, the senior leader in the department will be expected to have working knowledge of these areas and be able to effectively manage, support, and develop the staff who administer these areas on a daily basis.
Immediately following World War II, the United States experienced an urgent need for a workforce with the education necessary to meet the demands generated by the war and its technology. UNC Charlotte is one of the universities founded at that time in metropolitan areas throughout the United States to meet that need. While it began offering just evening classes taught in the facilities of Charlotte Central High School, the storied institution has grown into the region’s preeminent research university on a beautiful, vibrant, 1,000-acre campus designed to meet the needs of a new era.
UNC Charlotte is North Carolina’s urban research university. It leverages its location in the state’s largest city to offer internationally competitive programs of research and creative activity, exemplary undergraduate, graduate, and professional programs, and a focused set of community engagement initiatives. UNC Charlotte maintains a particular commitment to addressing the cultural, economic, educational, environmental, health, and social needs of the greater Charlotte region.
For a timeline and complete history of UNC Charlotte, visit the website at https://chancellor.uncc.edu/spotlights/campus-history
Chancellor Philip L. Dubois
A native of Oakland, California, Philip L. Dubois attended the University of California, Davis, where he graduated in 1972 with an undergraduate degree in political science, earning election to the Phi Beta Kappa and Phi Kappa Phi honor societies. He then earned master’s (1974) and doctoral (1978) degrees in the field from the University of Wisconsin-Madison. Dubois began his academic career in 1976 at the University of California, Davis.
Over the next 15 years, he rose through the faculty and administrative ranks to full professor and held various administrative posts, including associate vice chancellor for academic affairs. In 1991, Dubois was recruited to UNC Charlotte, where he spent the next five and a half years as provost and vice chancellor for academic affairs. Dubois was credited with drafting a strategic academic plan, leading the development of the University’s first comprehensive campus-wide plan for information technology, and initiating programs to better serve nontraditional adult students. Under his leadership, UNC Charlotte also planned and launched its first doctoral programs.
In 1997, Dubois was named President of the University of Wyoming. In that role, he led the development of comprehensive academic, support services, and capital construction plans for the campus; stimulated a growing volume of new capital construction projects and building renovations; expanded UW’s role in statewide economic development; and improved the recruitment and retention of students. During his eight-year tenure, state and federal legislative support increased significantly, while private gifts to the University more than quadrupled. He was honored in 2004 by the Council for Advancement and Support of Education (CASE) with its District VI Chief Executive Leadership Award.
On March 18, 2005, Dubois was named UNC Charlotte’s fourth Chancellor and assumed that role on July 15. Dubois has focused his efforts on building the University’s visibility and support in the Charlotte region; long-range planning for an expected enrollment of 35,000 students; completion of key capital construction and renovation projects in excess of $1.2 billion; improvement in the efficiency and effectiveness of critical business processes; and implementation of an intercollegiate football program starting in the fall of 2013. During his tenure, completed applications among freshmen and transfer students have grown by 91 percent, while overall enrollment has climbed to nearly 30,000 (a 38 percent increase).
Recent community recognitions for Dr. Dubois and UNC Charlotte include recognition on the Charlotte Business Journal’s list of “Who to Watch in 2019” (2018); the Eileen Tosney Award for Career Service in Higher Education Leadership (2018); inclusion on the North Carolina Power 100 list (2018); the Higher Education Civic Engagement Award from the Washington Center (2016); the Charlotte World Affairs Council World Citizen Award (2016); the CASE District III Inclusion and Diversity Leadership Award (2015); the Leo M. Lambert Engaged Leader Award (2014); the Belk Innovation in Diversity Award (2013); the Charlotte Energy Leadership Award (2013); the Charlotte Cornerstone Award (2012, for positive economic impact); the Creative Thinkers Award (2012, for UNC Charlotte—Center City); and the Charlotte Regional Partnership “Jerry” Award (2009, for public sector contributions to economic development).
Dr. Dubois and his wife, Lisa Lewis Dubois, have three adult children: Logan, Taylor, and Ali. Dr. and Mrs. Dubois reside on campus in the Sara H. Bissell House.
Vice President for Student Affairs Kevin Bailey
Dr. Kevin W. Bailey started on July 24, 2017, as Vice Chancellor for Student Affairs. He has worked at Indiana University of Pennsylvania, Bowling Green State University, Millersville University of Pennsylvania, Tulane University, and the University of West Florida before returning to UNC Charlotte after a 21 year absence.
Bailey, as most people call him, is a mentor, teacher, author, presenter, consultant and leader in the student affairs profession. He has served elected or appointed positions in state, regional, and national organizations, including the National Association of Student Personnel Administrators (NASPA), the Southern Association of College Student Affairs (SACSA), and ACPA-College Student Educators International. He was the chair for the 100th anniversary NASPA Conference in Philadelphia in March 2018. He has delivered numerous presentations and is the co-author of book chapters in the Jossey-Bass Publications Campus Crisis Management: A Comprehensive Guide to Planning, Prevention, Response and Recovery, the NASPA Publications Beginning Your Journey: A Guide for New Professionals in Student Affairs (4th edition), and Careers in Student Affairs: A Holistic Guide to Professional Development in Higher Education. As a Hurricane Katrina survivor, Dr. Bailey was the subject of a 2007 documentary produced by WIUP-TV on leadership and crisis. A follow-up documentary was produced in 2008.
Bailey holds a doctorate in higher education administration from Bowling Green State University and is a graduate of the Management Development Program sponsored by the Graduate School of Education at Harvard University. His master’s and bachelor’s degrees are from Indiana University of Pennsylvania. He is an only child originally from Philadelphia, Pennsylvania, is an avid Philadelphia Eagles fan, member of Kappa Alpha Psi Fraternity, Inc., conducts volunteer work with Big Brothers Big Sisters of Central Carolinas, and went to the same high school as Teller of Penn & Teller and Larry of the Three Stooges. He proudly boasts that he has never mowed a lawn in his life!
UNC Charlotte provides a comprehensive benefits program designed to attract and retain high quality and diverse faculty and staff.
- Medical Insurance
- Flexible Spending Accounts
- Pharmacy Benefits
- Dental and Vision Plans
- Group Term Life Insurance
- Paid Parental Leave
- Retirement Plan
- Family Medical Leave
- Education Benefits
For a full and detailed look at UNC Charlotte benefits, visit the website at https://hr.uncc.edu/benefits
Review of applications will begin immediately, and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to J. Scott Derrick at firstname.lastname@example.org. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.
The University of North Carolina at Charlotte is an Affirmative Action/Equal Opportunity employer and an ADVANCE Institution that strives to create an academic climate in which the dignity of all individuals is respected and maintained. Women, minorities, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, gender identity or sexual orientation. All applicants are subject to a criminal background check.