Founded in 1885, Georgia Institute of Technology is one of the nation’s premiere research universities. The Institute consistently ranks among U.S. News & World Report’s Top Ten public universities. Comprised of six colleges—Architecture, Engineering, Sciences, Computing, Business, and Liberal Arts, Georgia Tech enrolls over 29,000 academically talented undergraduate and graduate students, and is rated among the top universities in the nation for graduation of underrepresented minorities in engineering, computer science, and mathematics. The Georgia Tech campus occupies 400 acres in the heart of the vibrant city of Atlanta, which is well-known for its excellent quality of life. Innovative in its outlook, Georgia Tech is committed to improving the human condition through advanced science and technology.
Responsibilities of the Position
Reporting to the Senior Vice President, Administration, the Associate Vice President for Campus Services will determine policies and provide leadership for a diverse portfolio of customer-focused service units typically resourced through auxiliary or fee funds, including Auxiliary Services (retail operations and vending); Bookstore; BuzzCard Campus ID/declining balance card; Campus Recreation Center; Dining Services; Parking & Transportation Services; Stamps Health Services; Student Center; and Student Housing, including residence life. The Associate Vice President leads organizational effectiveness efforts to ensure quality, increase efficiency, contain or reduce costs, and increase value for customers; collaborates with academic, admissions, and student life leaders to develop shared programming; supports institutional priorities and initiatives and creates an environment that encourages students’ academic success; ensures financial sustainability and planning for business units, including capital and operational budgets and long-term plans; and leads efforts to strategically and tactically consolidate services, with a focus on support of students and institutional academic and student life programming. The supervised departments employ over 475 full- and part-time employees, with annual revenue that exceeds $170 million.
The Associate Vice President will interact on a consistent basis with students, senior managers and executives, academic and student life partners, parents, the Board of Regents, and vendors. This position will typically advise and counsel staff, external contacts, students, and the senior executive team of Georgia Tech.
Additional duties and responsibilities of the position include the following:
- Plans and directs operational activities at the highest level of management with the help of subordinate managers.
- Establishes group, department, and division goals, assessing group, department, and division performance, providing feedback, and making compensation decisions.
- Solves problems at the tactical and strategic level in a cross-functional setting, providing leadership to move diverse groups of stakeholders to consensus and implementation.
- Oversees strategic planning process, goal setting, and progress reporting for reporting units.
- Guides and counsels students and student organizations regarding policies and practices in the campus services areas.
- Ensures integrity in all business decisions, processes, and activities.
Characteristics of the Successful Candidate
A bachelor’s degree and ten years of job related experience are required, or an equivalent combination of education and experience. Experience directly managing large, complex, high-volume auxiliary enterprises in higher education with demonstrated successful outcomes is strongly considered. The successful candidate will possess an understanding of a variety of business models; an understanding of decentralized budget and financial systems that are associated with each business model; extensive knowledge of campus auxiliary services key performance indicators; the ability to promote excellent interpersonal relationships; experience briefing senior leadership, media, students, and the academic community; and strong analytical, written, and verbal communication skills.
In addition to the above, the following characteristics and attributes of an ideal candidate were consistently identified by Georgia Tech stakeholders:
- Demonstrate the capacity to serve as a thought leader to keep the division and the institution on the forefront of trends and best practices.
- Possess a track record of progressive leadership skills—both within areas directly relevant to auxiliary enterprises and the broader institution—and the ability to influence and manage strategic and organizational change.
- Demonstrate the highest level of professional ethics and integrity.
- Take an active interest in students, solicit their input regarding services, and engage them in ways that add value to their experience.
- Have a personal management style that is goal driven, collaborative, and approachable—recognizing that the work of a comprehensive auxiliary enterprise operation is first and foremost a human endeavor that demands extensive cooperation among individuals of several units in the execution of service to students and other constituents.
- Work in partnership with the Senior Vice President and management team, providing strategic advice, mentoring, and advocacy.
- Possess an ability to build social capital and develop critical relationships throughout the University.
- Bring a strong business sense and entrepreneurial skill set to the position.
- Maintain a competitive outlook, constantly scanning for trends and evolving preferences that impact auxiliary operations on campus.
- Possess an understanding of organizational dynamics, with an ability to work through the complex and sometimes political landscape of a major research institution.
- Empower staff to reach personal and professional goals through a supportive work environment, positive staff development, and calculated risk taking.
- Demonstrate an ability to navigate complex environments and systems inherent in a large, decentralized public university structure.
History of the Position
The Associate Vice President for Campus Services is a new position that was established following a reorganization of the division. Paul Strouts served as Vice President for Campus Services from 2012 to 2018.
Likely Opportunities, Priorities, and Challenges of the Position
Three senior officials in campus services resigned over the summer after internal reviews found they had improper relationships with vendors, misused resources, or violated other ethics rules or state laws. It will be imperative for the new AVPCS to restore the confidence of staff, students, and senior leadership in the organization. In the immediate term, there will be close scrutiny of ethical practices, so transparency and adherence to the institute’s policies and state/ federal regulations will be critical.
Georgia Tech’s location in Atlanta presents a unique set of challenges, especially in the areas of parking, dining, and housing. The institute has done an outstanding job maintaining green spaces and retaining the “feel” of a campus, but there is significant competition for student dollars in very close proximity. The city provides a highly competitive urban environment that requires an entrepreneurial approach to housing and dining services. Parking and transportation services face many of the traditional challenges inherent with an urban setting, including limited land availability and congested roadways.
While it will be important for candidates to have experience with the management of large student auxiliary enterprises, the candidate’s combined skills in relationship building, political savvy, and intuition will play a critical role in his/her success at Georgia Tech. The successful candidate will have the ability to sift through significant amounts of information and focus on the critical issues.
Georgia Tech has a reputation for entrepreneurship and innovation in campus services. The new AVPCS will be expected to continue the tradition as a national leader and think across boundaries to develop innovative collaborations.
Measures of Success for the Position
At an appropriate interval after joining Georgia Tech, the following items will initially define success for the new Associate Vice President for Campus Services:
- The AVPCS has established strong working relationships and partnerships with the Senior Vice President for Administration, division colleagues, senior management staff, and student leaders.
- An unwavering commitment to excellence and high quality of ethics, service, product, program, and delivery is evident in all areas of oversight.
- A culture of shared responsibility and accountability among all Campus Services staffing groups is supported.
- Positive collaborations between Student Life and other key executive areas of the University, including Financial and Business Services; Facilities Management; Police Department; Human Resources; and Office of Information Technology, are evident.
- The new AVPCS will have a high profile at Georgia Tech and must engage in dialogue and public relations with a broad group of constituents, to build awareness and support for the ongoing work of Campus Services and its role in enhancing the student experience.
An Overview of Campus Services
Campus Services is one of the five business units that are part of the Georgia Institute of Technology’s Division of Administration. Campus Services has eight departments:
- Auxiliary Services
- Barnes & Noble @ Georgia Tech, the Official Georgia Tech Bookstore
- Georgia Tech Dining Services
- Health Services
- Parking & Transportation Services
- Student Center
In addition to these departments, Campus Services has an administrative staff devoted to strategically and tactically consolidating services into one Campus Services, and, thereby, one Georgia Tech. These administrative services are:
- Capital Projects
In its daily operations, Campus Services concentrates on customer excellence. It annually asks its customers to evaluate its services by taking a customer satisfaction survey and reports these findings on its website, ImportantStuff.gatech.edu. This survey has 14 years of data, showing most business services ranking in the 4’s in overall customer satisfaction (ratings based on a 1:5 scale, with 5 being the highest).
Campus Services also gathers opinions from its student population during monthly luncheon meetings called Leader 2 Leader, whereby students meet with office administrators to discuss ways to improve Campus Services’ programs, facilities, and services.
Campus Services holds memberships in professional organizations and benefits from its affiliations with state, regional, national, and international professional organizations, including the National Association of College Auxiliary Services (NACAS). Campus Services’ staff is representative of many professional organizations as it consistently holds leadership positions in these national and international groups.
Campus Services facilitates the creation of a vibrant learn, live, work, and play community, and enhances the quality of campus life for students, faculty, staff, and guests through the delivery of extraordinary services, programs, and facilities.
Campus Services supports the strategic direction of Georgia Tech and fosters an atmosphere of collaboration with the Institute and its global partners. It seeks to set the standards for excellence on the campus and in the country by continuously refining and improving Campus Services in a market-driven environment.
Its diverse departments support the well-being of students, encourage students to develop personal responsibility as consumers, citizens, and leaders, and assist in creating an environment that fosters academic success.
Campus Services provides legendary customer service for the campus community by attracting and retaining world-class talent. It develops dynamic leaders and applies innovative, efficient solutions to complex problems. As conscientious stewards, the Campus Services staff attract the necessary resources for future growth and development to enhance the excellence of education and research at Georgia Tech.
Campus Services will be the global leader in university campus services, increasing the value it provides its customers through excellent delivery, improved technology, and maximized efficiency. By reinvesting in its programs, services, facilities, and partnerships, Campus Services will preserve its commitment to diversity and institutional values, balancing innovation and risk.
- JulieAnne Williamson, Interim Vice President, Campus Services
- Carolina Amero, Senior Director, Auxiliary Services
- Dr. Lindsay Bryant, Senior Director, Student Center
- Sherry Davidson, Senior Director, Parking & Transportation Services
- Michael Edwards, Senior Director, Campus Recreation (CRC)
- Staci Flores, District Manager, Georgia Tech Dining Services
- Rick Gibson, Interim Assistant Vice President, Department of Housing
- Barbara Hanschke, Senior Director of Finance, Campus Services
- Dr. Benjamin Holton, Senior Director, Health Services
- (Vacant), Director of Communications & PR, Campus Services
- Noel Moreno, Deputy Director, Campus Services ITG
- Brad Morris, Director, Capital Projects, Campus Services
- Reshma Patel, Director, Barnes & Noble @ Georgia Tech
- James A. Pete, Deputy Chief Information Officer, Campus Services
- Dr. Janine Vienna, Director, Unit Plan and Assessment
Mark Demyanek, Interim Senior Vice President of Administration
Before joining Georgia Tech in 2007, Demyanek worked for the University System of Georgia’s Board of Regents since 1995. He has been with the University System of Georgia for 28 years. He has a bachelor’s degree in industrial safety science from Indiana University of Pennsylvania and a master’s degree in technology and science policy from Georgia Tech.
Founded on October 13, 1885, the Georgia School of Technology opened its doors to 84 students in October 1888. During its first 50 years, Tech grew from a narrowly focused trade school to a regionally recognized technological university. In 1948, the school’s name was changed to the Georgia Institute of Technology (Georgia Tech), to reflect a growing focus on advanced technological and scientific research.
Georgia Tech focuses its efforts on preparing students to use their innovative skills to solve real-world problems and improve the lives of people around the globe. The institute consistently ranks among U.S. News & World Report’s Top Ten public universities. Made up of six colleges—architecture, engineering, sciences, computing, management, and the Ivan Allen College of Liberal Arts—Georgia Tech enrolls close to 29,000 academically talented undergraduate and graduate students. The school is one of the nation’s top producers of female, African American, and Hispanic engineers.
Innovative in its outlook, Georgia Tech is defining the technological university of the 21st century. It is both a Carnegie I research university and an NCAA Division I member institution. Georgia Tech has an endowment of nearly $2 billion and a campus that occupies more than 400 acres in the heart of Atlanta, a vibrant city well known for its excellent quality of life.
Georgia Tech’s faculty and students embrace intellectual challenges; they take a practical, applied approach to problem solving; they address issues analytically; they work hard; and they are resilient. These shared characteristics have produced graduates who have become leaders in many fields. Georgia Tech alumni have flown in space, founded and managed great companies, and developed tools and processes to aid humanity. They have found their successes in the fields of science, engineering, education, commerce, computing, health, medicine, and the military.
The Georgia Tech campus is located on 400 acres in midtown Atlanta, an area known as the cultural center of the state’s capital city. Georgia Tech’s park-like atmosphere in the middle of this booming metropolis is a welcome refuge for students, faculty, staff, and visitors. Though skyscrapers, including those that are home to AT&T, the Coca-Cola Company, and Bank of America, are visible from the institute, the campus itself has few buildings over four stories. This gives the campus a distinctly suburban atmosphere, which sets it apart from many other Atlanta-based higher education institutions.
In 1996, the campus was the site of the athletes’ village and a venue for a number of athletic events for the 1996 Summer Olympics. Today, the campus is organized into four main parts: West Campus, East Campus, Central Campus, and Technology Square. West Campus and East Campus are both occupied primarily by student-living complexes, while Central Campus is reserved primarily for teaching and research buildings.
About Atlanta, Georgia
Atlanta is the capital of and the largest city in the state of Georgia, with an estimated 2016 population of 472,522. The city has many unique districts and neighborhoods. In some areas, every other block seems to claim distinction as its own neighborhood, with its own nickname. Since the 1990s, Atlanta has experienced a good deal of gentrification, urban renewal, and shifting demographics, yet despite these changes, individual neighborhoods have managed to retain their charm and flavor. Another pleasant surprise is that unlike some cities, the attractions and amenities of Atlanta are fairly evenly distributed among the various neighborhoods.
Atlanta is known as the birthplace of the civil rights movement. It is where Dr. Martin Luther King Jr. was born and began his journey to achieve legal equality for African Americans in the United States. Today, Atlanta and its surrounding metropolitan communities are very diverse and support a thriving high-tech business community, including the headquarters of 24 Fortune 1,000 and a dozen Fortune 500 companies. Higher education is also an important industry in the immediate region, with 57 colleges and universities enrolling more than 250,000 students annually, and seven technical colleges, which enroll more than 60,000 students each year.
With all this activity, it is good to know that Atlanta is also one of the greenest cities in the United States, with inviting parks and many large oak trees lining the streets. Outdoor activities can be enjoyed year-round with Atlanta’s warm climate. And for times when a break from the city is desired, mountains, lakes, campsites, and hiking trails are all within an hour’s drive. Hartsfield-Jackson Atlanta International Airport also makes travel to other destinations easy. Cost of living is consistently lower than in many major metro areas. It is this combination of low costs, wide-ranging business services, quality of life, and the exceptional talent base of citizens that makes Atlanta an extraordinarily attractive city to call home.
For more information about the city, visit the Atlanta Chamber of Commerce at www.metroatlantachamber.com/.
Georgia Tech will define the technological research university of the 21st century. As a result, it will be leader in influencing major technological, social, and policy decisions that address critical global challenges. “What does Georgia Tech think?” will be a common question in research, business, the media, and government.
Strategic Goals to Achieve the Vision
To achieve its vision and design the future Georgia Tech seeks in 2035, it must attain five strategic goals:
- Be among the most highly respected technology-focused learning institutions in the world.
- Sustain and enhance excellence in scholarship and research.
- Ensure that innovation, entrepreneurship, and public service are fundamental characteristics of its graduates.
- Expand its global footprint and influence to ensure that it is graduating good global citizens.
- Relentlessly pursue institutional effectiveness.
Technological change is fundamental to the advancement of the human condition. The Georgia Tech community—students, staff, faculty, and alumni—will realize their motto of “Progress and Service” through effectiveness and innovation in teaching and learning, their research advances, and entrepreneurship in all sectors of society. Georgia Tech’s community will be leaders in improving the human condition in Georgia, the United States, and around the globe.
Georgia Tech believes in and wants to be known for having the following enduring values:
- Maintain the highest ethical standards.
- Nurture a culture of honesty, openness, and transparency.
- Maintain the highest academic, research, and administrative standards.
- Have a passion for continuous improvement.
- Embrace change that enables progress.
- Celebrate achievement.
- Seek and conduct research that identifies and solves critical global challenges.
- Focus on societal benefits and improving the human condition.
- Advance groundbreaking research.
- Leverage technology to create new fields of study.
- Encourage and reward originality of thought, approach, and action.
- Push boundaries.
- Nurture a culture of curiosity.
- Support an entrepreneurial environment.
- Promote an enterprising spirit.
- Provide pioneering thought leadership.
- Anticipate change and shape the future.
- Develop future leaders with superb problem-solving abilities.
- Commit to public service.
- Project a welcoming, inclusive culture.
- Demonstrate mutual respect among faculty, staff, and students.
- Celebrate uniqueness in thought, background, perspectives, and intellectual pursuits.
G.P. “Bud” Peterson, PhD
G.P. “Bud” Peterson was appointed as the 11th president of Georgia Tech on April 1, 2009. Under his leadership, Georgia Tech has developed and begun the implementation of a 25-year strategic plan, exceeded the $1.5 billion goal for Campaign Georgia Tech by 20 percent, grown innovative collaborations and strategic partnerships, expanded the campus infrastructure, and increased national and global visibility. Notably in that time, applications have more than tripled, and enrollment has increased by 45 percent.
Peterson came to Georgia Tech from the University of Colorado at Boulder, where he served as chancellor. Prior to that, he served as provost at Rensselaer Polytechnic Institute in New York, and on the faculty and in leadership positions at Texas A&M University for 19 years. He has worked for NASA and the National Science Foundation (NSF).
Throughout his career, Peterson has played an active role in helping to establish the national education and research agendas, serving on many industry, government, and academic task forces and committees. He has served on a number of national accreditation agencies, with a focus on improving and assessing outcomes for higher education. He also has served on congressional task forces, research councils, and advisory boards, including the Office of Naval Research, NASA, the Department of Energy, the National Research Council, and the National Academy of Engineering.
A distinguished scientist, he was appointed in 2008 by President George W. Bush, and again in 2014 by President Barack Obama, to serve as a member of the National Science Board, which oversees the NSF and advises the president and Congress on national policy related to science and engineering research and education. In 2010, he was named by U.S. Secretary of Commerce Gary Locke as a member of the National Advisory Council on Innovation and Entrepreneurship. President Obama appointed him to the Advanced Manufacturing Partnership (AMP) steering committee in 2011, and to the AMP 2.0 steering committee in 2013. He is a member of the board of directors of the American Council on Education. In August 2016, he became chair of the NCAA Board of Governors, the highest governing body of the NCAA.
Peterson is a fellow of both the American Society of Mechanical Engineers (ASME) and the American Institute of Aeronautics and Astronautics (AIAA), and received the AIAA Distinguished Service Award in 2011. His research has focused on phase change heat transfer in both the cooling of electronic devices and spacecraft thermal control. He is widely published, authoring or co-authoring 17 books or book chapters, 240 refereed journal articles, and 146 conference publications. He also holds 16 patents, with 3 others pending.
Peterson earned a bachelor’s degree in mechanical engineering, a second bachelor’s degree in mathematics, and a master’s degree in engineering, all from Kansas State University. He earned a Ph.D. in mechanical engineering from Texas A&M University. He and his wife, Val, have four adult children, two of whom are Georgia Tech alumni.
The Academic Program
Georgia Tech is composed of the following colleges:
- College of Computing
- College of Engineering
- Scheller College of Business
- Ivan Allen College of Liberal Arts
- College of Sciences
- College of Design
Georgia Tech National Rankings
- Georgia Tech is ranked No. 4 in Best Undergraduate Engineering Programs, with all the Institute’s undergraduate engineering programs ranking in the top 5. All of Tech’s graduate engineering program rank in the top 10 (source: U.S. News & World Report).
- Scheller College of Business ranks No. 21 in Undergraduate Business Programs, No. 6 in Management Information Systems, No. 7 in Production/Operation Management, No. 7 in Quantitative Analysis, and No. 8 in Supply Chain Management/Logistics.
- Computer Science ranks No. 8 on the 2018 Times’ Higher Education World University Rankings, No. 21 in The Guardian’s QS World University Rankings, and its graduate computer science program is ranked No. 8 by U.S. News & World Report.
- In the category of Architecture and the Built Environment, Georgia Tech ranks No. 19 in The Guardian’s QS World University Rankings, and its graduate urban planning program is ranked No. 7 in the United States by Planetizen.
The Student Body
|69 percent male||31 percent female|
|Classes with fewer than 20 students||39 percent|
|Average freshman retention rate||97 percent|
Five most popular majors
- Computer and information sciences and support services
- Business, management, marketing, and related support services
- Biological and biomedical sciences
- Physical sciences
Georgia Tech offers a comprehensive benefits package, including:
- Medical and Pharmacy
- Vision Plan
- Dental Plan
- Life Insurance
- Flexible Spending & Health Savings Accounts
- Tuition Assistance
- Employee Assistance Program (EAP)
To learn more about Georgia Tech benefits, please visit http://www.ohr.gatech.edu/benefits.
Review of applications will begin December 19, 2018 and will continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Mark A. Hall at firstname.lastname@example.org. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.
Visit the Georgia Institute of Technology website at www.gatech.edu
Georgia Tech is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.