The Opportunity

Garrett-Evangelical Theological Seminary seeks an energetic self-starter and systems-thinking visionary to join a community of scholars, teachers, learners, and servant leaders as the next director of registration services.

Garrett-Evangelical Theological Seminary is a progressive institution offering rigorous, intellectually challenging academics paired with commitments to racial justice, child advocacy, ecological regeneration, and intentional spiritual formation that trains the mind, body, and spirit. Through a diverse curriculum, students are stretched theologically and exposed to new models of ministry that equip them for transformational religious leadership in the 21st century. Founded in 1853 and located on the campus of Northwestern University in Evanston, Illinois, Garrett-Evangelical Theological Seminary prepares scholars and leaders to serve the church, the academy, and the world.

This is a full-time exempt administrative position with requisite in-person presence on the Seminary campus. It is expected that the position would also entail alternative in-person and virtual office hours to manage the variety of modalities and hours for the registration services office, providing services to students in multiple modalities to ensure availability to students taking daytime and/or evening courses. The position is not eligible for telework.

The Position

Role of the Director of Registration Services for Garrett-Evangelical Theological Seminary

Reporting to Dr. Mai-Anh Le Tran, vice president for academic affairs and academic dean, the director of registration services supports all activities related to academic records, academic scheduling, and student registration for all degree programs and is the official authorized keeper of the institution’s student records. The position is part of a team of administrators and deans who support Academic and Student Services, including hiring, supervision, and evaluation of full-time employees and student assistants.

The director of registration services will work collaboratively with the deans, degree directors, faculty chairs, and the offices of student enrollment and student life to implement policies and procedures in the academic handbook and academic catalog. In collaboration with the academic dean and associate dean for accreditation, assessment, and institutional research, the incumbent will assist in implementing and monitoring strategies for educational assessment of all academic programs and institutional assessment. In addition to the enforcement of all academic regulations, the director of registration services is responsible for leveraging technology to design forms and reports, improve and automate communication, and develop streamlined processes in response to faculty, staff, and student needs; provides leadership in maintaining academic standards as prescribed by deans and faculty in alignment with the school’s mission and in compliance with local, federal, and state laws and regulations and accreditation guidelines; and has a capacity for infusing diversity, equity, inclusion, and anti-racism practices in all interactions. The director also serves as the compliance officer and trainer for the Family Educational Rights and Privacy Act (FERPA).

Additional responsibilities of the director of registration services include the following:

  • In consultation with administrative and academic deans, oversees the office of registration services, including hiring, supervision, and evaluation of full-time employees and student assistants; oversees internal operations including managing the budget
  • With the director of institutional research and records, maintains all official academic records, ensuring compliance with state and federal guidelines as well as best professional practices defined by American Association of Collegiate Registrars and Admissions Officers (AACRAO); manages the registration and web modules of the student information system, Jenzabar, and retains its integrity by prioritizing security and confidentiality of student records; and stays abreast of new developments in technology to ensure continued development of the student record and registration system and related sites (including continuing education database) to be consistent with the changing needs of students, faculty, and the institution
  • In consultation with deans and faculty, regularly reviews and updates online registration, website, and other informational sites containing degree, non-degree, continuing education, and other program information, academic calendars, course schedules (internal and for affiliate school catalogs), and classroom assignments
  • Directs, plans, and oversees registration services for master’s and doctoral degree programs, including registration, degree audits, and final evaluation of grades. Assists students, faculty, and advisors by responding to questions and resolving issues
  • Explains, implements, and enforces academic policies in consultation with deans and faculty with attention to when new policies are warranted or revisions are necessary
  • Promotes academic access to Garrett-Evangelical curriculum and related educational opportunities for students with disabilities; collaborates with the campus community to establish an accessible learning environment in compliance with ADA requirements
  • Actively participates in developing, maintaining, and evaluating various communication efforts, including the academic handbook for all degree programs, the directory, relevant sections of the intranet, and regular correspondence with students, staff, and faculty
  • Serves as a primary liaison for registration services with affiliated institutions and programs.
  • Participates in the collection and analysis of various assessment data to support accreditation and program reviews, including dissemination of results and assisting others with understanding and appropriately using them
  • Provides support with other administrators in developing and writing self-study and other required reports to accrediting agencies
  • Represents the registration services office in institutional and departmental committees and represents the institution as a member of professional organizations
  • Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses in educational and institutional assessment

History of the Position

Vince McGlothin-Eller, director of institution research and records, has returned to Garrett-Evangelical Theological Seminary to provide leadership for registration services until a permanent director of registration services is named. He previously served as registrar from 2010-2018.

Opportunities and Challenges of the Role

In transitioning to Garrett-Evangelical Theological Seminary, the director of registration services will encounter the opportunities and challenges listed below, as shared by key community stakeholders.

  • Garrett-Evangelical Theological Seminary uses Jenzabar as its primary student information system. It is desired that the successful candidate will have significant experience with this platform, as well as other technologies that will enhance registration functions and operations.
  • The director of registration services will need to assess all policies and procedures for the office and make changes as needed to augment efficiencies and ensure that policies reflect best practices and align with the institution’s mission and remove barriers that challenge equity and inclusivity.
  • A successful candidate will bring strong administrative experience around process development, course planning and scheduling, staff development, and project management.
  • Campus stakeholders desire an experienced leader to be relationship-focused, infuse new energy, innovative ideas, and a sense of direction and purpose within the department.
  • The director of registration services must have excellent communication skills and a proven ability to work effectively with faculty and staff members at various levels of development and knowledge and demonstrate authenticity, passion, and care in all endeavors.



  • There is genuine excitement that, with a new director of registration services coming on board, there will be opportunities for progressive thinking and creative change management.
  • The director of registration services will find a senior leadership team and peer group that is welcoming, promotes open communication, emphasizes an orientation toward service, and desires a forward-thinking professional.
  • As the director of registration services transitions into the position, it will be very important to assess the skills and knowledge of the staff, develop a strong sense of staff team, and build working relationships that emphasize an engaging and collaborative work environment.
  • It is hoped that the new director of registration services will promote departmental transparency, communication, and interdependence, and emphasize accountability and a strong sense of internal and external customer service.
  • The director of registration services will need to spend time with campus stakeholders to build and establish a positive and favorable reputation for the office.
  • The director of registration services will prioritize the utilization of technology to best serve students across all delivery platforms, maximizing self-service, enhancing efficiency and efficacy, and creating more dynamic interactions between office staff and students.

Measures of Success

With the arrival of President Viera, the Garrett-Evangelical has begun a new strategic planning process aimed at the enhancement of a holistic student experience. At an appropriate interval after joining Garrett-Evangelical Theological Seminary, the items listed below will initially define success for the new director of registration services:

  • The director of registration services is regarded as an accessible resource and advocate for students, reimaging access and delivery of services that meet the needs of today’s diverse and dynamic student population.
  • The director of registration services will have redefined the office by bringing in the appropriate registrar-related functions and transforming operations from a compliance-driven culture to a student-centered culture.
  • The director of registration services will have established a proactive and well-respected leadership presence on campus that is credible, collegial, and highly effective.
  • The director of registration services is regarded as a knowledgeable and resourceful leader who understands and values collaboration and operates with appropriate political acumen and nimbleness.
  • The director of registration services has earned a positive reputation as a seminary leader with regards to developing and refining academic policies and related issues; is seen as a thoughtful partner supporting faculty-led degree innovation.
  • The office of academic and student services has maintained an overall positive reputation for customer service, quick problem solving, and is seen as a partner and team player by other key administrators and institutional stakeholders.


Qualifications and Characteristics

The successful candidate will possess a bachelor’s degree with significant, documented, progressively responsible experience in a leadership position within a college or university registration office. The next director of registration services will have experience with complex registration services for graduate studies, handling and overseeing various types of (cross)-registrations, managing student records, preparing transcripts and Continuing Education Units (CEUs), designing and executing reports, and providing statistical data for required government or accreditation reporting. Additional requirements include excellent critical thinking and interpersonal skills, including tact, diplomacy, and flexibility; excellent verbal and written communication skills; ability to establish and maintain effective and collaborative working relationships with other administrators, faculty, and students; exceptional technical expertise including student information databases, specifically Jenzabar J1, Infomaker, JICS, SmartEvals, and WEAVE; and outstanding organizational skills and the ability to coordinate systems and processes while engaging other stakeholders. Candidates possessing a master’s degree, ten years of experience as a manager of registration services, and experience using the Jenzabar student information system are highly preferred.

In addition to the minimum academic and experiential requirements indicated above, other desired characteristics, skills, actions, and/or abilities noted from discussions with campus stakeholders include the following:

  • a strong commitment to student success with a clear understanding of the ways registration services impacts the student experience
  • a strong supervisor who clearly communicates expectations, delegates effectively, and supports professional development and lifelong learning
  • a demonstrated commitment and leadership style that values diversity and inclusivity and supports systems and processes that seek to remove barriers to access
  • a systems thinker, creative problem solver, strategic risk taker, and a confident and collaborative decision maker
  • a strong respect for data and data stewardship and a technical savvy that supports the use of data to drive access to registration services and planning
  • a facilitator of change with the capacity to build alliances and bring others on board with a mindset for strategic, forward thinking, and innovative approaches
  • a consensus builder who demonstrates success at synthesizing multiple perspectives into cohesive and concise policies and processes
  • a strong, working knowledge of registrar-related professional standards, including knowledge of federal and state laws as applied to student records; has maintained a strong professional network; ability to adapt industry best practices to a specialized academic environment
  • a decision maker who solicits feedback and new perspectives from across the seminary community and provides context and rationale for decisions
  • a visionary who possesses the ability to clearly articulate, as well as implement, strategic goals and objectives
  • a leader who possesses strong interpersonal skills and is comfortable maintaining a highly visible and engaged role, actively working with a wide variety of constituents
  • a creative, solution-focused, detail oriented, flexible, and adaptable leader with positivity and a good sense of humor

Institution & Location

Overview of the Department/Division

Rev. Dr. Mai-Anh Le Tran, Vice President for Academic Affairs and Academic Dean

Rev. Dr. Mai-Anh Le Tran has served as vice president for academic affairs and academic dean since August 1, 2019. Tran is an internationally recognized leader in theological education, an accomplished scholar, and much sought out for her expertise in pedagogy. She joined the faculty of Garrett-Evangelical in 2017 as associate professor of religious education and practical theology.

Tran holds a doctor of philosophy degree in Christian education and congregational studies from Garrett-Evangelical, a master of religious education from Southern Methodist University, and a bachelor of science from Texas Wesleyan University. She is an ordained elder and member of the California-Nevada Conference of The United Methodist Church. She has traveled to, studied, or taught in more than 15 different countries including Brazil, Cambodia, Indonesia, American and Western Samoa, Kenya, Malaysia, and Germany.

Institutional Overview

Institutional background/history

Garrett-Evangelical Theological Seminary is the result of the interweaving of three institutions:

  • Garrett Biblical Institute, the first Methodist seminary in the Midwest, was established in 1853 by largely the same church people who founded Northwestern University. Its founders hoped that the school would shape mind and spirit toward an educated ministry.
  • The Chicago Training School, established in 1885, was an important force for women in ministry and for developing service agencies throughout Chicago. Chicago Training School merged with Garrett Biblical Institute in 1934.
  • Evangelical Theological Seminary, located in Naperville and founded as a seminary of the Evangelical Church (later the Evangelical United Brethren Church) in 1873, joined with Garrett Theological Seminary in 1974 to form Garrett-Evangelical Theological Seminary.

These institutional histories live on in our core values of critical and creative reason, evangelical commitment, and prophetic participation in society.

Evanston, IL

The City of Evanston is home to approximately 75,000 residents and is located just north of Chicago. Bordering Lake Michigan and home to Northwestern University and Rotary International, Evanston’s unique beauty and character delights visitors and residents of all ages. With a vision to create the most livable city in America, Evanston celebrates the diversity of its opportunities and residents.

Northwestern University, a major landmark of Evanston, was actually founded before the City itself. In 1851, the plans for Northwestern began, and in 1855, Northwestern University opened its doors for the first time to ten students. The founders of Northwestern, one being John Evans, submitted to the county judge their plans for a city and their wishes to rename the town Evanston in 1854. In 1857, the town of Evanston was named.

During the Civil War, the town of Evanston fought on the side of the abolitionists. After the war, Evanston saw a huge economic and population boom. Between 1860 and 1870, the population quadrupled.

Also during this time, an amendment was passed that prohibited the sale of alcohol within four miles of the Northwestern campus. Evanston became a town that supported the prohibition movement, and the Women’s Christian Temperance Union was founded in Evanston in 1874.

Evanston continued to grow and remain independent of Chicago. The city became known for its architecture and beautiful homes on the lake. Between 1920 and 1930, there was a 70 percent population increase.

Today, Evanston is still thriving as an independent city. Alongside many cultural outlets in Evanston  is a thriving business economy and public lakefront recreation activities. Evanston continues to prosper and refuses to be overshadowed by Chicago.

Mission and Vision

Founded in 1853, Garrett-Evangelical Theological Seminary serves the church, the academy, and the world by preparing public theologians and scholars. Students are equipped to proclaim the good news of the Gospel, to foster deep spirituality in the lives of others, to serve with cultural competence and commitment to racial equity, and to lead transformative change for the wellbeing of all persons and creation.

Located on the campus of Northwestern University in Evanston, Illinois, Garrett-Evangelical offers rigorous, intellectually challenging academics paired with a commitment to intentional spiritual formation that trains the mind, body, and spirit. Through a diverse curriculum, students are stretched theologically and exposed to new models of ministry that equip them for ministry in the 21st century.

Mission Statement

“Garrett-Evangelical Theological Seminary is a graduate theological school that prepares skilled, bold, and articulate leaders who share the transforming love of Jesus Christ. Related to the United Methodist Church, with an ecumenical and international reach, we prepare leaders who are equipped to live and proclaim the Gospel and to teach in diverse congregations and educational settings. Our teaching and learning settings will be places of hospitality where we pursue respect and reconciliation in all encounters.”


Javier A. Viera, President 

An extraordinary minister, teacher, and administrator, the Rev. Dr. Javier A. Viera was named the next president of Garrett-Evangelical Theological Seminary effective January 1, 2021. Viera’s impressive resume and experience in church leadership, rigorous academic study, and community building will provide the right mix of skills, education, experience, and faith to further Garrett-Evangelical’s mission “for such a time as this.” Viera succeeded Dr. Lallene J. Rector, who served as president since 2014.

A native of San Juan, Puerto Rico, Viera is the first person of color and first Latino to hold the office of president in the seminary’s 167-year history. This historic appointment comes after the seminary conducted a nationwide search that yielded more than 50 conversations about candidates. In an executive session of the Garrett-Evangelical Board of Trustees, Viera was affirmed as the next president.

Joining Garrett-Evangelical from Drew University, where he served as vice provost, dean of the theological school, and professor of pastoral theology, Viera led the transformation of the theological school’s curriculum, launched new degree programs and initiatives, and was instrumental in efforts that have increased enrollment and fundraising. His broad scholarly interests have centered on inter-religious dialogue, adult learning and development, and the role of religion in contemporary Latin America. At Drew University, he taught courses in religious education, cross-cultural encounters and competency, homiletics, and pastoral leadership.

Prior to his service at Drew University, Viera served in congregational ministry for two decades, leading rural, suburban, and urban congregations, most recently at Christ Church in New York City, where he served as executive minister. He is an ordained elder in the New York Conference of The United Methodist Church and has served the denomination in leadership at the general, jurisdictional, and annual conference levels.

In addition to being named president, Viera serves on the faculty as professor of education and leadership.

Viera holds a bachelor of arts from Florida Southern College, a master of divinity from Duke University’s divinity school, a master of sacred theology from Yale University’s divinity school, and a doctor of education from Columbia University. He is also completing a doctor of philosophy dissertation in Latin American studies/history of Latin America from the Universidad Interamericana de Puerto Rico.

Academic Programs and Faculty

• Master of Divinity
• MA in Christian Education
• MA in Pastoral Care and Counseling
• MA in Public Ministry
• MA in Spiritual Formation and Direction
• Master of Theological Studies
• Doctor of Ministry
• Doctor of Philosophy


Centers and Institutes

Garrett-Evangelical’s centers and institutes enrich seminary life through lectures, workshops, and conferences; allow students, faculty, and the church to interact in programs of mutual interest; and offer new perspectives, resources, and continuing education opportunities to the wider community outside of the seminary.

• Center for the Church and the Black Experience
• Center for Ecological Regeneration
• Hispanic-Latinx Center
• Rueben P. Job Institute for Spiritual Formation
• Stead Center for Ethics and Values
• Styberg Preaching Institute
• Center for Asian/Asian American Ministry

Benefits Overview

  • Health Insurance
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Educational Allowance
  • Long Term Disability
  • Retirement Plan
  • Vacation and Sick Leave

2021_02_Full-time Staff Fringe Benefits

Application & Nomination

Review of applications will begin immediately and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Anne-Marie Kenney at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Garrett-Evangelical Theological Seminary website at

Garrett-Evangelical Theological Seminary does not discriminate, or permit discrimination by any member of its community against any individual, on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, parental status, marital status, age, disability, citizenship, veteran status, genetic information, or any other classification prohibited by law in admissions, recruitment, financial aid, employment, housing, services, or in its educational programs or activities.