Founded in 1830 in Richmond, Virginia, the University of Richmond provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. As a top-25 liberal arts university, UR celebrates the idea of a changing and evolving world, and we make it our mission to prepare Spiders to lead it. The university currently enrolls approximately 3,150 undergraduates from 47 states, Washington, D.C., Puerto Rico, Virgin Islands, and 62 countries, and 855 graduate/professional students.

 The Position

Reporting to the Executive Director of Dining Services, the Director of Retail Dining Operations provides senior leadership, managerial support, and fiscal oversight to a complex variety of retail and concessions operations for the University of Richmond.  As the key administrator for strategic planning, financial accountabilities, and operations, the director is responsible for sales in nine retail units exceeding $5.6 million annually, and supervision for approximately 12 managers, 55 hourly staff, and student employees. The director creates an environment that encourages maximum productivity, positive employee morale, teamwork, engagement, and open communication; directs and oversees recruitment, training and development programs for teams and individuals; and fosters a culture of culinary innovation and excellence in customer service. In addition, the director plans, develops, and monitors the operational policies and procedures for food production standards and methods, menu guidelines and development for retail operations; analyzes usage and other customer trends for each operational unit; and develops and recommends the annual budgets, and manages monthly financial statements within approved plans.


A bachelor’s degree and at least eight years of related experience are required. Supervisory experience and experience within a higher education setting are preferred. The ideal candidate will possess an understanding of higher education infrastructure, missions, and operations with the ability to communicate and establish relationships across a spectrum of faculty, staff, and students; and will demonstrate the high ethical standards, tact and diplomacy required to work with the university’s structure. In addition, candidates will possess strong customer service and problem-solving skills; an in-depth knowledge of current food trends and food preparation and presentation techniques; excellent fiscal management, planning, and analysis skills; and thorough knowledge of best practices in retail management.

Application and Nomination

Review of applications will begin July 15, 2022 and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Mark Hall at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email

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