Position Description


Reporting to the Associate Vice President for Student Affairs and Assistant Dean of Students, Dr. Angela B. Taylor, and serving as a member of the Student Affairs leadership team, the Director of Student Care & Student Conduct is a student-centered practitioner who provides strategic vision for and manages the daily operations of the University’s student conduct system, as well as student care, crisis, and advocacy services. This collaborative administrator develops and maintains strong partnerships across campus and supports student success and retention; serves as a critical member of the Student Care Team; assists with managing relevant issues related to students in distress, at-risk students, and students in crisis; directs the University’s 24-hour student crisis response, while also serving as a member of the crisis response team; and administers the University’s Title IX investigations for complaints against students and the Title IX Student Sexual Misconduct Policy. The Director of Student Care & Student Conduct effectively leads and supervises a staff of seven, including five direct reports.

The Position

Specific Responsibilities

The Director of Student Care & Student Conduct will:

  • direct the University’s student conduct, mediation services, and alternative dispute resolution programs, including:
    • recruiting, training, and supervising staff;
    • maintaining the Code of Student Conduct, ensuring that all documents related to student conduct are available to the University community and that these documents are consistent with University community standards, as well as local, state, and federal expectations;
    • overseeing the process for student conduct meetings, hearings, appeals, and mediation efforts;
    • overseeing the maintenance of conduct records, including the Maxient database;
    • directing persona non grata status and the appeal process;
    • providing leadership and training for residence life staff, faculty, hearing boards, and other stakeholders on the appropriate resolution of conduct matters;
    • serving as the main point of contact with parents and community members on issues related to student conduct and crisis;
    • assisting with the design, implementation, and monitoring of educational and orientation programs designed to educate the campus community on student conduct and the student conduct processes;
  • serve as a member of the Student Care Team;
  • serve as a primary resource for managing student issues related to students in distress, at-risk students, and students in crisis;
  • consult with the University of Louisville Police Department (ULPD), as well as academic and administrative units as needed, to address and resolve issues;
  • oversee communications with students, faculty, staff, parents, attorneys, and others regarding care- and conduct-related matters;
  • direct the University’s Title IX investigations for complaints against students;
  • maintain the Title IX Student Sexual Misconduct Policy;
  • assist in resolving complaints of sexual misconduct, sexual harassment, gender-related violence (including stalking and intimate partner violence), and protected-class discrimination and harassment involving undergraduate, graduate, and professional students;
  • respond to questions regarding Title IX issues from students, faculty, and staff;
  • remain current with Title IX legislation and attend trainings as needed;
  • direct the 24-hour on call and student crisis response efforts;
  • serve as a member of the Crisis Response Team;
  • schedule on call coverage, train on call staff, develop appropriate policies and procedures, and ensure follow up and outreach to students and staff as needed;
  • work with ULPD to ensure appropriate policies and procedures are in place to respond in a timely and effective manner;
  • manage staff, programs, and delivery of services for the Department of Student Care & Student Conduct;
  • serve on committees, participate in campus and community meetings, and attend programs as needed;
  • monitor and produce reports required for compliance with Federal and State laws, e.g., Clery Act, Title IX, Drug Free Schools, VAWA etc.;
  • provide educational programs and presentations to the campus community on topics related to student care, student conduct, Title IX, or other related topics.

History of the Position

The work responsibilities of the Director of Student Care & Student Conduct are currently held by the Associate Vice President for Student Affairs and Assistant Dean of Students, Dr. Angela B. Taylor. Dr. Taylor has recently taken on additional responsibilities within the Division of Student Affairs, and the University of Louisville has now secured Spelman Johnson to assist in hiring a dedicated Director of Student Care & Student Conduct.

Likely Opportunities, Priorities, and Challenges of the Position

The Director of Student Care & Student Conduct at UofL must possess a broad and deep understanding of national best practices with regard to student care and student conduct in an environment that fosters overall student success. The Director should be an experienced leader capable of managing complex situations, possessing a solid student-centered philosophy and a deep understanding of today’s students and their developmental needs, and equipped to contribute at both a strategic and operational level at a large and growing urban research institution.

It is crucial to identify a competent, energetic, innovative, and visionary individual who can promote and develop the staff/team, set departmental priorities, and work in tandem with the Student Care & Student Conduct staff, as well as other partners within Student Affairs, to progressively, expeditiously, and comprehensively move the program forward. The following were identified as possible opportunities, priorities, and challenges that will face the  Director of Student Care & Student Conduct at the University of Louisville.

  • The University of Louisville is a large and complex environment, and the Director must commit to a comprehensive culture of collaboration and partnering across campus to achieve maximum effectiveness; UofL is committed to building relationships as a foundation of the campus culture and strong collaboration is an absolute necessity in all endeavors to ensure success. The Student Care & Student Conduct Department touches a number of systems, personnel, and procedures, both internally and external to student affairs, so it will be crucial that the  Director quickly and comprehensively reach out to build strong relationships and partnerships that foster ongoing positive interactions in all instances. The Director should, at their earliest convenience, conduct both internal and external listening tours across the University landscape in an effort to interact with campus stakeholders, determine mutual needs, ensure inclusive practice, and promote the support for the student body that is inherent in this role. Dr. Taylor has already established a strong cadre of professional relationships across the UofL campus, so the  Director must not only continue and insert themselves into these relationships, but must then work diligently to build their own collaborative opportunities.
  • From day one, the Director of Student Care & Student Conduct will need to “hit the ground running” to begin the process of intricately understanding the UofL Code of Student Conduct, develop a confident working knowledge of the University’s care and conduct processes, and promote current best practices for student care and student conduct initiatives. The Director should demonstrate creativity, leadership, and energy in addressing issues such as mental-health issues, COVID-19 ramifications, and social justice concerns that will continue to have an impact on student conduct policy and practice for some time to come.
  • There is a fresh and vibrant environment in which to work in the Division of Student Affairs at UofL, particularly with this position being created as duties of the Associate Vice President for Student Affairs and Assistant Dean of Students have increased drastically. The division is operating at an extremely fast pace, with change and growth occurring rather quickly both internally and across the University, so the  Director should expect to quickly learn the position, develop a plan, and begin implementation just as quickly. There will be a strong support system from Dr. Taylor for this person’s success, and this will be a great opportunity to be creative, with a measure of autonomy to put their professional mark on the program and establish new benchmarks for many years to come.
  • Diversity, equity, and inclusion are essential parts of the UofL community, and the Director should be a leader in supporting, understanding, embracing, and nurturing these concepts. There are a large number of underrepresented populations within the institution, and Student Care & Student Conduct needs to be a model for maintaining a strong sense of equity and an unbiased environment at all times. The Director should be a champion for diversity, equity, and inclusion in all its forms and should strive to nurture and embrace these concepts throughout the organization and in all its processes.
  • The Director must possess working knowledge of legal issues in higher education, and the ability to translate legal process and language into lay terms. The  Director must be articulate, confident, and capable of holding firmly to the tenets and principles of the UofL Code of Student Conduct, exhibiting strong communication skills through personal interaction, public presentations, and curation of a thoughtful online presence. The  Director should confidently assume the position of “expert authority” related to matters of student care and student conduct, advising the University community on upholding the rights and responsibilities of students and the institution at all levels.
  • The Director should be prepared to promote and manage a strong, high functioning team that is poised to support one another as the office addresses numerous difficult and sensitive student conduct cases. This individual should facilitate high productivity while also attending to the personal impact this work has on staff members through active support of positive coping mechanisms, work/life balance, and ongoing professional development. It will be imperative that the Director quickly get to know the various staff members, discern their strengths, listen carefully to their needs and ideas, and begin the process of forging forward together with a fresh and forward-thinking vision.
  • The Director must support the ongoing work and professional training of the campus community, including, but not limited to, other Student Affairs colleagues, the Title IX Office, and members of the Student Care Team, as well as manage the crisis response efforts to identify and assess student behavior perceived to be threating, harming, or disruptive to the student and/or to others.
  • The Director must understand the nuances of student care and student conduct processes in relation to a comprehensive, high profile Division 1 athletics program and must establish strong partnerships with the UofL Department of Athletics in order to proactively support the unique needs of student-athletes in relation to care and conduct. Understanding NCAA, Title IX, and other compliance regulations is imperative for success in this area.
  • The UofL stakeholders reiterated that they enjoy working at the University and living in the city, are very supportive of each other, are motivated by the vibrancy and fast pace of the University, feel much collegiality, and believe that there are many opportunities to make a big difference in this role. Being a good colleague is an important priority to the stakeholders of this position, so the Director should expect a very positive and welcoming environment in which to work, live, and thrive.



The successful candidate will possess a master’s degree (doctorate preferred) with at least seven years of progressive experience in student conduct administration or other relevant professional area within student affairs. Preferred qualifications include experience leading and/or supervising diverse stakeholders in a higher education setting; excellent leadership, organizational, planning, decision-making, problem-solving, critical thinking, and crisis management skills; knowledge of government regulations pertaining to students, including FERPA, HIPPA, Title IX, Section 504, and the Americans with Disabilities Act; significant knowledge of higher education law; strong written and verbal communication skills, including proficiency in public speaking and presentations; the ability to establish and maintain effective relationships with internal constituents and community partners; and the ability to effectively establish and implement policies and procedures around student care and student conduct. The successful candidate will maintain a direct and comprehensive focus on diversity, equity, and inclusion throughout the University environment; work with a spirit of collaboration, inclusion, respect, and collegiality; and demonstrate adaptability and flexibility in a dynamic campus environment.

In addition to the minimum academic and experiential requirements and preferences indicated above, other desired characteristics, skills, actions, and/or abilities noted from discussions with campus stakeholders include:

  • a progressive background in higher education or student affairs, with demonstrated experience in both student care and student conduct in a dynamic and growing institutional setting;
  • demonstrated collaboration skills with internal departments and external colleagues, with the ability to understand the importance of interconnectedness and partnerships;
  • strong leadership, managerial, administrative, time management, and organizational development abilities that inspire, develop, and unite staff, providing professional and personal development opportunities and promoting teamwork throughout the department;
  • high emotional intelligence, with a great capacity for empathy in a professional area that often has a natural tendency for conflict;
  • strong attention to detail and the ability to effectively multitask at all times;
  • solid understanding of the current and new federal compliance regulations around Title IX;
  • a student-centered philosophy that pervades all aspects of the responsibilities of the position;
  • cultural competence, with demonstrated skills as an advocate and champion for diversity, equity, inclusivity, accessibility, and social justice, as well as a willingness to stand up for these values and promote intersectionality among a diverse student population;
  • energy and enthusiasm for the role, passion for the work, a positive attitude, even in the face of adversity, a personable and approachable demeanor, and the ability to have fun on the job;
  • a strategic thinker who can develop both short- and long-term plans around the needs of student care and conduct, formulate strategic assessment and operational plans, and effectively implement those plans in a shared vision with the departmental staff and divisional leadership;
  • an excellent and transparent communicator with excellent public relations skills and the ability to reach all levels of the University, including students, parents, and upper level administration;
  • demonstrated ability to implement and improve existing policies and procedures, while seeking new and innovative best practices in student care and student conduct;
  • knowledge of and experience with an on-call system, behavior intervention, and other various care teams, with strong problem-solving skills that quickly and effectively address student needs and issues;
  • a highly visible individual who understands the 24/7 nature of student care and is willing to be present across campus, attend events, support staff initiatives, and serve as a positive “face” for the department;
  • previous experience with case management, either in a care- or conduct-related role;
  • a creative innovator with a futuristic orientation who possesses a willingness to try new opportunities, remain informed on new trends and best practices, and lead significant change processes;
  • a deep understanding of the confidential nature of the role and the ability to maintain confidentiality without exception;
  • relatability, approachability, and a consistent concern for the welfare of the students, with the ability to maintain self-care in a role that often operates in a stressful environment;
  • experience in diplomacy and political savviness, with the ability to develop consensus on all levels;
  • demonstrated ability to delegate effectively and empower staff to conduct their daily responsibilities;
  • solid budget and finance skills and the ability to effectively advocate for limited resources;
  • previous experience and involvement with a professional higher education association related to student care and/or student conduct (e.g., the Association for Student Conduct Administration [ASCA], ACPA, NASPA, etc.);
  • the ability to make difficult decisions when necessary, to conduct difficult conversations when pertinent, to listen to all sides of an issue and mediate if required, and to balance the needs of the people with the needs of the organization.

Institution & Location

Institutional Background

The University of Louisville is a state-supported research university located in Kentucky’s largest metropolitan area. It was a municipally supported public institution for many decades prior to joining the university system in 1970. The University has three campuses: the 287-acre Belknap Campus is three miles from downtown Louisville and houses eight of the University’s 12 colleges and schools; the Health Sciences Center is situated in downtown Louisville’s medical complex and houses the University’s health-related programs and the University of Louisville Hospital; and the 243-acre Shelby Campus is located in eastern Jefferson County.

Mission Statement

The University of Louisville pursues excellence and inclusiveness in its work to educate and serve its community through:

  • teaching diverse undergraduate, graduate, and professional students in order to develop engaged citizens, leaders, and scholars;
  • practicing and applying research, scholarship, and creative activity;
  • providing engaged service and outreach that improve the quality of life for local and global communities.

The University of Louisville is committed to achieving preeminence as a premier anti-racist metropolitan research university.

Vision Statement

The University of Louisville will be recognized as a great place to learn, a great place to work, and a great place in which to invest because we celebrate diversity, foster equity, and strive for inclusion.

 Cardinal Principles

The University follows a set of guiding principles that shape our community and our actions. Every member of the University of Louisville family is expected to follow these Cardinal Principles:

Community of Care

Care for self, care for one another as the Cardinal Family, and care for the community beyond. We are a community—not just a collection of individuals. We are a community—not just buildings connected by an HVAC system.


We keep our promises. We own mistakes. We are accountable to the team.


Irrespective of position, we respect each other’s humanity and dignity, no matter what our positions in the organization are. We also respect our right to differing and conflicting positions on issues. We will be a place that prepares students for ideas, not protects students from ideas.

Diversity and Inclusion

We celebrate diversity of thought, perspectives, and life experiences. As our state motto declares, “United We Stand, Divided We Fall.” We want everyone, in the richness of all of their many unique and intersecting identities, to feel included in the Cardinal fold.

Integrity and Transparency

We will be true to our mission of an urban research university to create, disseminate, and apply knowledge. Integrity is our collective commitment to make decisions with the best interests of our university in mind and to share the decision-making rationale and the outcomes.

Noble Purpose

Each of us will identify for ourselves the way in which we make a difference. We know we must solve the problems of access and affordability to give everyone the opportunity to find and pursue their own noble purpose.


We will recognize that things change and when they do, we must change things. We know that when adaptation in an organization does not keep pace with adaptation in the environment, the organization will not survive.


We recognize that management is a position but leadership is an activity. We will all behave as owners of the University of Louisville because we are. “We are UofL” is not just a hashtag or a slogan. It is our declaration of leadership and ownership.

Institutional Leadership

Neeli Bendapudi, President

Neeli Bendapudi is the 18th president of the University of Louisville. Selected by the UofL Board of Trustees in April 2018, Bendapudi came to Louisville from the University of Kansas, where she served as Provost and Executive Vice Chancellor.

Since becoming President, Bendapudi has worked toward making the University a great place for students to learn, a great place for faculty and staff to work, and a great place for alumni and the community to invest. Under her leadership, the University will celebrate diversity, foster equity, and strive for inclusion.

Bendapudi earned her PhD in marketing from the University of Kansas (KU) and has teaching experience at Texas A&M University and The Ohio State University. Bendapudi returned to KU in 2011 to become the School of Business Dean and H.D. Price professor of business. During her career, she has taught at the undergraduate, MBA, Executive MBA, and PhD levels and received numerous college, university, and national teaching awards.

Bendapudi specializes in the study of consumer behavior in service contexts. Her research deals with customers’ willingness and ability to maintain long-term relationships with firms and with the brands and employees that represent them. Her research has been published in the Journal of Academic Medicine, Harvard Business Review, Journal of Marketing (where she also served on the editorial board), Journal of Marketing Research, Journal of Retailing, Journal of Service Research and in the proceedings of various national and international conferences. Her work has been featured by popular media outlets including The New York Times, CNBC, CNN, MSNBC, WebMD, and Fox News Network.

Previously, she served as Chief Customer Officer of the Huntington National Bank and was actively involved in business outreach through consulting and executive education programs.

A highly sought-after keynote speaker, she has addressed national and international audiences for many companies, trade groups, and organizations.

Bendapudi sits on the Board of Directors of the publicly held company, Lancaster Colony Corporation, and has sat on several non-profit organization boards, including MRIGlobal, an independent research institute. She is a former Leadership Foundation Fellow of the International Women’s Forum, one of a select group of women selected worldwide for this prestigious honor.

Bendapudi is married to Venkat Bendapudi. Their daughter, Sirisha, is married to Kyle Ladd.


Michael Mardis, Dean of Students and Vice President for Student Affairs

As the Dean of Students and Chief Student Affairs Officer for the University of Louisville, Dr. Mardis oversees the following areas: Housing; Counseling Center; Career Development Center; Student Government Association (SGA); International Service Learning; Dean of Students Office; Student Involvement; Student Activities Center; Fraternities & Sororities; Clubs & Organizations; Student Programming Board; Student Conduct; Civic Engagement, Leadership & Service Learning; Disability Resource Center; Student Grievance Officer; Student Advocate; Parent Programs; Assessment; Development; Intramural and Recreational Sports; Student Recreation Center; Title IX and ADA Compliance; International Center; and TRIO Student Support Services.

Dr. Mardis is a three-time graduate of the University of Louisville, having earned his Bachelor of Science, Master of Education, and PhD in Educational Leadership & Organizational Development from the University. With 25 years of professional experience working in Student Affairs and Higher Education, Dean Mardis has served on the UofL staff and as a member of the staff senate, as well as serving as an adjunct instructor for graduate programs at Radford University and the University of Louisville. He is currently an affiliated faculty member of the University’s Department of Educational Leadership, Evaluation, and Organizational Development.

Dean Mardis is passionate about creating a vibrant campus life and improving student success. Under his leadership, the University of Louisville campus has experienced record levels of student involvement with over 450 registered student organizations, while student retention rates have improved and graduation rates have risen by 15%.

Having served as the National Association of Student Personnel Administrators (NASPA) Kentucky Director from 2009-2012, Dr. Mardis was the NASPA Excellence Award Chair for Violence Education and Prevention, Crisis Management, and Campus Security. Additionally, he served as the Association for Student Conduct Administration (ASCA) National Coordinator for Communities of Practice on Threat Assessment and Behavioral Intervention Teams for three years.

An active presenter at national conferences, webinars and regional conferences, Dr. Mardis speaks on a wide range of topics, including behavioral intervention teams, emergency response, victim advocacy, student conduct, student engagement, campus safety, pandemic preparation, new professionals, professional balance, student organizations, the power of partnerships, leadership, and international service learning. His colleagues throughout Kentucky recognized him for his leadership with the 2018 College Personnel Association of Kentucky (CPAK) Outstanding Service Award. For his dedicated service to students, the SGA recognized Dr. Mardis with an award named in his honor in 2012, the “Michael Mardis Award for Excellence.”

Benefits Overview

Benefits Overview

  • Medical
  • Prescription Drugs
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Accounts
  • Short-term Disability
  • Long-term Disability
  • Retiree Health Benefits
  • Education Benefits
  • Life Events
  • Retirement Plans
  • Wellness

For more information: https://louisville.edu/hr/benefits

Application & Nomination

Application and Nomination
Review of applications will begin December 10, 2021, and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to J. Scott Derrick at jsd@spelmanjohnson.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the University of Louisville website at http://louisville.edu/.

The University of Louisville is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, sex, age, color, national origin, ethnicity, creed, religion, disability, genetic information, sexual orientation, gender, gender identity and expression, marital status, pregnancy, or veteran status.