THE OPPORTUNITY

Reporting to the Assistant Vice President for Student Services in the Division of Student Affairs, the Director of the Student Health Center (SHC) will be expected to inspire staff and students with a strong vision, create opportunities for innovation, and leverage partnerships to raise the profile of the AAAHC-accredited Student Health Center across campus.

The Position

ROLE OF THE DIRECTOR, STUDENT HEALTH CENTER FOR CALIFORNIA STATE UNIVERSITY, SAN BERNARDINO

The Director, student health center, will be expected to:

  • provide leadership, vision, and direction for, and oversee a multidisciplinary staff of approximately 38 individuals in clinical services, nursing, ancillary services, health education and promotion, and administrative services;
  • assess student health and wellness needs, evaluate the quality and effectiveness of programs and services, and explore and implement innovative practices to deliver high quality, efficient, and culturally competent programs, services, and operations;
  • manage a complex budget with full fiscal accountability;
  • partner with the leadership of Counseling & Psychological Services (CAPS) in the operation and maintenance of the Student Health Center building and its key functional and technological infrastructure, including policies and procedures for building security, development and implementation of long-range plans for building maintenance and repair, and strategic planning for growth in services to align with student enrollment;
  • ensure compliance with policies and procedures with federal, state, CSU, local, legal and ethical standards, best practices, regulatory and statutory requirements, licensing requirements, and accreditation standards;
  • serve as a member of the University Emergency Operations Center, establishing and implementing protocols with on- and off-campus agencies in medical disaster and pandemic planning;
  • maintain collaborative working relationships with University Police Department, Risk Management, Environmental Health & Safety, Student Affairs Departments, faculty, staff, administrators and community agencies to assure high-quality provision of health and wellness services that support student development, academic achievement and student success;
  • provide leadership for the Campus Health Oversight Committee and the Student Health Advisory Committee, in addition to university-wide leadership to advance health and wellness initiatives and programs for students, employees and the community at large within a multicultural framework; and
  • represent the campus on appropriate California State University system-wide committees and in regional and national professional organizations.

HISTORY OF THE POSITION

The position was vacated during the fall of 2019 due to the retirement of the former Director of the Student Health Center. Dr. Carolyn O’Keefe, Director of Counseling and Psychological Services, is currently serving as the Interim Director.

OPPORTUNITIES AND CHALLENGES

The Director should be “student-centered,” a proven leader and skilled with budget and unions. The Director will need to be interpersonally skilled in order to successfully continue the collaborative efforts underway within the health services arena, as well as with the entire institution.

The enrollment at CSUSB reflects the diversity of the region. It has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. The entire team within the Student Affairs Division at CSUSB is passionate about working with this unique group of students and challenging them to reach levels of accomplishment that they may not have considered a possibility. The new Director, Student Health Center must share this passion and vision for student success.

Many of the university’s goals over the next five years will be driven by the Graduation Initiative 2025, the California State University’s ambitious initiative to increase graduation rates for all CSU students while eliminating opportunity and achievement gaps. Through this initiative, CSU will ensure that all students have the opportunity to graduate in a timely manner according to their personal goals, positively impacting their future, and producing the graduates needed to power California and the nation.

To achieve this, CSUSB is addressing:

  • Academic Preparation
  • Enrollment Management
  • Student Engagement and Wellness
  • Financial Aid
  • Data-Driven Decision Making
  • Administrative Barriers

Complete information on Graduation Initiative 2025 is available at https://www2.calstate.edu/csu-system/why-the-csu-matters/graduation-initiative-2025#

The university’s current strategic plan runs through 2020 so the institution soon will be making critical decisions regarding extending the plan or initiating a new strategic planning process.

MEASURES OF SUCCESS

At an appropriate interval after joining CSUSB the new Director, Student Health Center will have:

  • become a valued and trusted member of the CSUSB community, known by faculty, staff, and students;
  • assessed student health and wellness needs and implemented innovative practices to deliver high quality, efficient and culturally sensitive programs, services and operations of the student health center;
  • established strong working partnerships within the department’s and division’s leadership, as well as with direct reports, students, faculty, and key institutional colleagues;
  • continued to mentor a strong, highly trained professional staff that feels supported, valued, empowered, and unified by a common vision; continued to increase morale and professional development opportunities for all staff;
  • established relationships with the San Bernardino health and wellness community and be working to solidify partnerships and collaborations within the community;
  • worked to enhance internal communication to keep all senior leaders and HSC staff appropriately informed of federal, state, CSU, local and ethical policies and procedure updates, best practices, regulatory and statutory requirements, licensing requirements and accreditation standards; and
  • become a highly visible leader on campus, authentically representing the HSC and the division of student affairs to the campus community.

QUALIFICATIONS AND CHARACTERISTICS

A master’s degree in one of the health-related management fields, including Business Administration, Health Administration, Public Health, or a related discipline from a regionally accredited university is required. In addition, the Director is expected to possess a minimum of five years of progressively responsible health care management experience, including: 3 years of supervisory/managerial practice;  the design, development and direction of health-related programs and services; responsibility for quality of medical practice and outreach; fiscal management and budget development; and oversight of contractor/vendor relationships. The successful candidate will have a demonstrated commitment to outstanding, student-centered healthcare in higher education, direct experience in a multidisciplinary practice model, and a significant and visible record of being an innovative leader and effective manager in healthcare delivery. Candidates must have a collaborative and strategic spirit, with the disposition to partner and work closely with colleagues across all areas in the Division of Student Affairs and external partnering units. The ability to work well with and support a diverse student body and the understanding of a complex healthcare marketplace as exists in Southern California will be central to these efforts.

Campus stakeholders have indicated that the new Director of the Student Health Center should:

  • be current on all federal and state reporting and compliance requirements;
  • have political acumen in order to navigate the political process and work together with faculty, staff and students at CSUSB;
  • take the student view and bring it to the table so that all can hear;
  • be a coalition builder, and one who will challenge bureaucracy as needed;
  • be an individual who has a sense of fairness and equity;
  • be a “hands-on director,” who understands the needs of the diverse population of students at CSUSB;
  • understand the professional training and experience of the current staff members and appreciate their level of expertise;
  • be a visionary and strategic thinker who is proud to serve CSUSB;
  • understand the population of students who utilize the services both at the SHC and in CAPS;
  • be an approachable manager;
  • be creative and flexible, a collaborator and strong promoter of the services and health education programs offered through the SHC;
  • be a problem solver who has the ability to analyze situations and to see the “big picture;”
  • be culturally sensitive and aware of the nuances in which individuals may be talking about issues;
  • be aware that CSUSB is a “trauma-informed campus;” know when to elevate a situation and how to prepare the necessary resources;
  • be prepared to be a member of the CARE team for behavioral intervention, which includes serving as an on-call member of the team;
  • have the ability to mobilize campus partners and to work collaboratively to develop, recommend and implement learning goals and objectives related to the promotion of good health among students;
  • be a responsible, skillful and visionary supervisor who can successfully promote collaboration between the offices of CAPS and the SHC within the division;
  • listen to all constituents as well as synthesize all of the policies within the existing CSUSB policy framework while reviewing the need for additional/different policies;
  • understand that CSUSB is a “high touch” institution, and that the expectation is that they need “all boots on the ground;”
  • have experience with health insurance plans as well as with medical records software;
  • have the ability to say, “No,” as appropriate;
  • be transparent, a good manager and understand the clinicians in the division;
  • endeavor to create a positive work environment;
  • strive to understand the campus climate;
  • be a strong manager who works effectively with a variety of personalities within the department;
  • understand that CSUSB is an institution with several bargaining units; it is very helpful to know how to work within a union environment; and
  • exhibit emotional intelligence.

THE INSTITUTION DIVISION/DEPARTMENT: AN OVERVIEW

An Overview of the Division or Department

The Division of Student Affairs recognizes the importance of being a student-ready institution that develops students to be engaged and thoughtful leaders and citizens. Therefore, we constantly work to strengthen collaborations with academic departments and faculty in order to align and reinforce the curricular and co-curricular experiences of our students.

CSUSB is committed to students’ success, both inside and outside the classroom. All of its resources are designed to assist students in maximizing academic success while enhancing the student experience.

The Division of Student Affairs plays an integral role in students’ success.

Leadership of the Division

Dr. Paz Maya Olivérez – Vice President for Student Affairs

Dr. Paz Maya Olivérez assumed her Vice Presidency in August 2019. In this role, she leads a team of more than 300 staff and nearly 1,300 paraprofessionals in programs that support students. An accomplished administrator and educator, Dr. Olivérez brings a wealth of higher education and CSU experience to CSUSB. Dr. Olivérez served as Interim Vice President for Student Affairs as well as Senior Associate Vice President and Dean of Students at California State Stanislaus. Prior to that, she spent eight years at California State University, Dominguez Hills, where she held several administrative positions including Associate Vice President for Student Success. She holds a Doctorate in Educational Policy from the University of Southern California, a Master’s degree in Counseling from California State University, Long Beach, and a Bachelor’s degree in Sociology from the University of California, Santa Cruz.

Dr. Beth Jaworski – Assistant Vice President, Student Services

Dr. Jaworski has served in various roles at CSUSB, including as a therapist in Counseling & Psychological Services, the Director of Services to Students with Disabilities and for the past 5 years as the AVP for Student Services in the Division of Student Affairs. She currently oversees five student services departments: Counseling & Psychological Services, the Student Health Center, the Career Center, Services to Students with Disabilities, and the Veterans Success Center. In addition, Dr. Jaworski provides oversight of the CARE (Campus Assessment, Response & Education) Team. She holds her M.S. and Ph.D. in Clinical Psychology from Syracuse University and her B.A. from the University of California, Irvine. She is committed to student success, health and wellness and social justice for all.

Student Health Center

The CSUSB Student Health Center (SHC) offers services to students with the goal of promoting good health and wellness to keep students on the road to academic and professional success.

Medical services include primary care, immunizations, nursing care, and health education.  The SHC also is conveniently equipped with a pharmacy and laboratory.

Institution & Location

INSTITUTION: AN OVERVIEW

Institutional Background/History

California State University, San Bernardino was born on April 29, 1960, when legislation was enacted to found San Bernardino-Riverside State College. The California State College system’s board of trustees selected a 430-acre site in north San Bernardino in 1963 to build the campus, and the college’s official name was changed to California State College at San Bernardino.

In 1997, Albert K. Karnig took the reins as the university’s third president. During the Karnig presidency, the campus constructed and expanded more than 1.5 million square feet of facilities, including the education building, social and behavioral sciences, chemical sciences, several corporation yard facilities, the enlarged student union, an expanded health center, the student recreation and fitness center, two parking structures, a new nursing laboratory, a privately funded water conservation demonstration garden, the privately funded Murillo Family astronomical observatory, the Veterans Success Center, and three new apartment complexes to accommodate 1,500 students.

The university also developed more than a dozen highly active research and service centers, including the Watson and Associates Literacy Center, the William and Barbara Leonard Transportation Center, Inland Empire Entrepreneurship Center, Palm Springs Center for a Sustainable Environment, and others focused on issues as diverse as water, economics education, developmental disabilities, global economics, hate and extremism, Middle Eastern and Islamic studies, child development, indigenous peoples, health disparities, criminal justice, learning, public opinion, recidivism, and many more.

CSUSB achieved records in enrollment, diversity of faculty and students, grant and contract funding, overhead funds, fundraising, and international program development. In fact, by 2011, the university’s first-to-second year student retention rates reached record levels, as nearly 90 percent of all CSUSB first-time freshmen returned to the university—a level that was, at the time, among the three best in the 23-campus California State University system.

CSUSB established a successful cybersecurity program, becoming a national leader in cybersecurity education in 2008, which led to a Center of Academic Excellence designation from the National Security Agency and Department of Homeland Security (in cyber defense/information assurance) through 2021.

In 2012, CSUSB was one of only four U.S. institutions and 18 in the world designated as Most Innovative Business Colleges by European CEO Magazine. Additionally, The Chronicle of Higher Education named CSUSB as one of the nation’s “Best Colleges to Work For.” The university was also one of just five recipients of The Washington Center’s prestigious 2012 Higher Education Civic Engagement Award.

Tomás D. Morales, who was previously president at the College of Staten Island, the City University of New York, became Cal State San Bernardino’s fourth president on August 15, 2012. Morales was officially invested on June 14, 2013.

Under President Morales’s leadership, CSUSB experienced the most profound philanthropic growth in university history. Upon his arrival in August 2012, the university’s endowment stood at roughly $19 million. By the winter of 2018, the endowment had grown to $40+ million. In September 2016, President Morales launched the public phase of the $50 million Campaign for CSUSB, the largest single fundraising initiative in university history. Just 20 months later, the campaign had raised 93 percent of its goal ($46.5 M).

President Morales led the acquisition of the single largest cash gift in CSUSB history, $10 million from grocery titan Jack H. Brown of Stater Bros. The gift led to the first college naming in campus history, the Jack H. Brown College of Business and Public Administration.

In 2013, CSUSB’s satellite Palm Desert Campus welcomed its first freshman class. The graduation rate of that cohort finished at 20 percent, which would be among the highest in the CSU system if it was an independent campus.

The university has continued to be recognized by a number of prestigious organizations, including U.S. News & World Report, which ranked CSUSB among the top colleges and universities in the western U.S.; Princeton Review, which named CSUSB one of the “Best in the West”; and Forbes magazine, which named CSUSB one of “America’s Top Colleges.” The university has also continued to receive recognitions for being a Military Friendly School and being one of the leading institutions for Hispanics in the nation. In addition to being designated a Hispanic Serving Institution, CSUSB is also a designated Minority Serving Institution.

CSUSB began expanding its main campus with the groundbreaking of a new student housing and dining complex in 2016. At $95.8 million and 164,000 square feet, the project represented the single largest development project in CSUSB history. In addition, CSUSB broke ground for the Center for Global Innovation in late 2017, and introduced the Faculty Center for Excellence, Staff Development Center, and the student study lounge dubbed The Cave. The student-approved 100,000 square feet expansion of the San Manuel Student Union is scheduled to open in fall 2021, following the university’s switch from a quarter system to semesters in fall 2020.

About San Bernardino, California

San Bernardino is a city located in the Riverside-San Bernardino metropolitan area (sometimes called the Inland Empire). It serves as the county seat of San Bernardino County, California. As one of the Inland Empire’s anchor cities, San Bernardino spans 81 square miles on the floor of the San Bernardino Valley, and has a population of 209,924 as of the 2010 census.

San Bernardino is the 17th-largest city in California, and the 100th-largest city in the United States. San Bernardino is home to numerous diplomatic missions for the Inland Empire, being one of four cities in California with numerous consulates (the other three being Los Angeles, San Diego, and San Francisco).

California State University, San Bernardino is located in the northwestern part of the city. Attractions in San Bernardino include ASU Fox Theatre, the McDonald’s Museum, which is located on the original site of the world’s first McDonald’s, California Theatre, the San Bernardino Mountains, and San Manuel Amphitheater, the largest outdoor amphitheater in the United States. In addition, the city is home to the Inland Empire 66ers baseball team, which plays its home games at San Manuel Stadium in downtown San Bernardino.

In the foothills of the San Bernardino Mountains lies the University District, which is a commercial area designed to support California State University with shopping, dining, and high-density residential space.

The city of San Bernardino is in the process of developing a historic district around the 1918 Santa Fe Depot, which recently underwent a $15.6 million restoration. When completed, this area will connect to the downtown district with period street lights and street furniture, historic homes and other structures, a new museum, coffee bars, and a mercado with an architectural style in keeping with the Mission Revival station.

For more information, visit the Chamber of Commerce at http://sbachamber.org/.

Vision, Mission, and Core Values

Vision Statement

CSUSB aspires to be a model for transforming lives.

Mission Statement

CSUSB ensures student learning and success, conducts research, scholarly and creative activities, and is actively engaged in the vitality of our region. We cultivate the professional, ethical, and intellectual development of our students, faculty, and staff so they thrive and contribute to a globally connected society.

Core Values

As a university community, these core values are the driving force that moves us to accomplish our mission and goals:

Inclusivity

We affirm and are committed to the value of all kinds of differences among students, faculty, and staff. Inclusivity that is broad and deep makes us a healthier and more productive organization and builds a culture that fosters engagement and diverse perspectives.

Innovation

We support and believe in an innovative culture and attitude that fosters the creative and deliberate application of teaching, research, scholarship, and service for effective education.

Integrity

We affirm and are committed to the truth. We demonstrate our integrity by being ethical, matching what we say with what we do, and by ultimately taking responsibility for our actions.

Respect

We believe in and are committed to the virtue of respect and will treat everyone with courtesy and kindness.

Social Justice and Equity

We believe in, affirm, and are committed to the equal value and dignity of all people. Fairness and equity are more than equality. We actively seek to eliminate barriers for those who are disadvantaged and disempowered so they may participate fully in university life.

Sustainability

We affirm and are committed to the sustainability of our university by forward thinking, learning from both successes and mistakes, being proactive in moving our university forward, and by providing opportunities for continued growth and development.

Transparency

We affirm and are committed to the importance of transparency both internally and externally. We believe in honesty and openness in our decisions and processes, subject to legal and ethical confidentialities. Understanding we are a public institution, we are also up front and open to the community and residents that we serve about the decisions we make and the actions we take.

Wellness and Safety

We affirm and are committed to protecting and enhancing the health, wellness, and safety of ourselves, our colleagues, our students, and our stakeholders. We believe a healthy university is one in which there is collegial collaboration and use continuous improvement processes that ensure a safe and healthy workplace for all.

Institutional Leadership

Dr. Tomás D. Morales – President

Tomás D. Morales was selected as the President of California State University, San Bernardino in May 2012. He is the university’s fourth President since it opened in 1965. Previously, Morales was President of the College of Staten Island, The City University of New York (CUNY), since 2007.

A staunch advocate of this university’s commitment to student success, he has championed the importance of access to higher education and preparing young people for collegiate success throughout his extensive career as a dedicated educational leader.

During his tenure at CSUSB, Dr. Morales has overseen sustained growth in overall enrollment, the number of degrees awarded, community engagement, and university fundraising. The face of the institution is also expanding with its five-year strategic plan well underway, including the new Coyote Village residence hall and Coyote Commons dining hall, the largest single construction project in university history.

He holds a B.A. in history from SUNY, New Paltz, and earned his M.S. and Ph.D. in Educational Administration and Policy Studies from SUNY, Albany. Having served as an educator and administrative leader in higher education for more than 40 years, he is one of the few higher education administrators in the United States who has held senior administrative positions at the three largest public university systems in the nation: The California State University, The State University of New York, and The City University of New York.

Tomás and his wife Evy have been married for more than 45 years. They have three grown children and six grandchildren.

Dr. Shari G. McMahan – Provost

Shari G. McMahan was named Provost and Vice President for Academic Affairs at California State University, San Bernardino in September 2016. She is the first woman in the university’s history to lead the division.

Prior to joining Cal State San Bernardino, McMahan served as Deputy Provost at California State University, Fullerton since 2014. In this role, she managed a wide and impressive portfolio, including the following academic units: Enrollment Services; Academic Operations and Finance; Institutional Research and Analytical Studies; Research, Creative Activities, and Technology Transfer; University Library; Faculty Affairs and Records; the Faculty Development Center; Online Education and Training; Satellite Campus Operations and Initiatives; and the Center for Excellence in Supplemental Instruction.

Dr. McMahan joined Cal State Fullerton in 2000 as an Associate Professor in the Department of Health Science. Through the years, she served in a myriad of leadership roles, including Interim Associate Vice President for Research, Creative Activities, and Technology Transfer; dean of the College of Health and Human Development as well as Professor and Chair in the Health Science Department. She has authored more than 45 peer-reviewed journal articles, given dozens of scientific and community presentations, and served on numerous professional tasks force. She has been a member of the Association of American Colleges and Universities since 2012.

Dr. McMahan received a Bachelor’s degree and Ph.D. in Social Ecology from UC Irvine, and a Master’s degree in Health Science from Cal State Northridge. She has an academic appointment as a full professor in the College of Natural Sciences, Department of Health Science and Human Ecology at Cal State San Bernardino.

Academic Programs and Faculty

The university offers degree, credential, and certificate programs and is organized into six academic colleges:

  • College of Arts and Letters
  • College of Business and Public Administration
  • College of Education
  • College of Extended and Global Education (CEGE)
  • College of Natural Sciences
  • College of Social and Behavioral Sciences

The Student Body

Fall 2018 Stats

CSUSB student population – 19,973 (FTES 17,749)

CSUSB students come from:

86% – San Bernardino and Riverside counties

6% – other California counties

7% – other countries

<1% – out-of-state

1,313 (7%) students take at least 1 unit at the Palm Desert Campus.

Highlights of the 19,973 students:

12,200 (61%) – female

7,773 (39%) – male

89% seeking an undergraduate degree

86% attend on a full-time basis

81% are first-generation college students (parents without a bachelor’s degree)

61% of our undergraduates are low-income students (Pell Grant recipients)

Student diversity:

63% – Hispanic

13% – White

7% – non-resident international students

5% – African American

5% – Asian

4% – Unknown

2% are Two or More Races

<1% are Native American/Alaskan Native or Native Hawaiian/Pacific Islander

Average age:

22 – Undergraduate students

32 – Graduate/post-baccalaureate students

CSUSB’s current student success measures are as follows:

First-to-second year retention rate of first time full-time freshmen is 86%,

Four year graduation rate is 19%, and

Six-year graduation rate is 57%.

Benefits Overview

As an employee of California State University, San Bernardino, you have the following benefits, among others, available to you:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Accidental death & dismemberment insurance
  • Retirement plans
  • Health care reimbursement account
  • Dependent care reimbursement account
  • Disability plans
  • Long term disability insurance
  • Fee waiver program
  • Leave provisions

Contact Kendra Dane at ked@spelmanjohnson.com for a copy of the Benefits Summary, or go to:

https://www.csusb.edu/sites/default/files/upload/file/Unit_3_Benefits_Summary_Revised_022018.pdf

Application & Nomination

Review of applications is ongoing and will continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words as the last page of your cover letter)

Nominations for this position may be emailed to Kendra E. Dane at ked@spelmanjohnson.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email Kendra E. Dane at ked@spelmanjohnson.com.

Visit the California State University, San Bernardino website at www.csusb.edu

California State University, San Bernardino is an Equal Opportunity, Affirmative Action Employer. The University seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the people of California, to maintain the excellence of the University, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning. California State University, San Bernardino subscribes to all state and federal regulations and prohibits discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and covered veteran status. California State University, San Bernardino hires only individuals lawfully authorized to work in the United States. As required by the Clery Disclosure Act, the University’s annual security report is available at http://police.csusb.edu/documents/ASR.pdf. The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

This position may be “Designated” under California State University’s Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information: http://hrd.csusb.edu/conflictInterest.html.