THE OPPORTUNITY

Case Western Reserve University (CWRU) is one of the country’s leading private research institutions. Located in Cleveland, Ohio, CWRU offers a unique combination of forward-thinking educational opportunities in an inspiring cultural setting. Their leading-edge faculty engage in teaching and research in a collaborative, hands-on environment. Case Western’s nationally recognized programs include arts and sciences, dental medicine, engineering, law, management, medicine, nursing, and social work. About 5,800 undergraduate and 6,300 graduate students comprise the student body.

The Position

ROLE OF THE EXECUTIVE DIRECTOR OF UNIVERSITY HOUSING FOR CASE WESTERN RESERVE UNIVERSITY

The executive director of university housing provides leadership and operational oversight of Case Western Reserve University’s undergraduate housing program, which serves over 4,000 undergraduate students. The executive director develops, recommends, and implements operational policies based on industry best practices, covering over 30 housing facilities that support the residential community’s educational and programmatic aspects. This position is considered a vital member of the Campus Services leadership team and the overall university administration, particularly important in meeting the University’s undergraduate enrollment and retention objectives.

The executive director leads efforts to centralize services and offerings for students seeking undergraduate or graduate housing, including real-time availability and leasing referrals for Case Western Reserve University-owned spaces. This role requires strong business acumen, fiscal stewardship, and an entrepreneurial mindset. The executive director is directly responsible for managing seven professional housing staff and a department assistant. In addition, the executive director manages four contract staff from Capstone On‐Campus Management and has indirect oversight of 13 maintenance and 61 custodial staff through University Facilities. The executive director maximizes performance and implements best practices, cost-effective operations, and outstanding customer service. The person in this role designs and implements comprehensive department-wide staff recruitment processes, strategic planning efforts, and training models to address the department’s vision, mission, and core values.

The executive director works closely with Residence Life and Greek Life offices to foster the living and learning environment required to enhance retention and support the University’s academic mission. The executive director works closely with Campus Planning and Facilities Management to ensure the delivery of comprehensive maintenance and custodial services for all housing facilities. In addition, this person will develop staffing requirements and budget targets, and establish objectives, key performance indicators, and metrics to measure outcomes effectively. The executive director is responsible for multi-year capital planning and for developing major maintenance plans to preserve the physical housing plant assets.

OPPORTUNITIES AND CHALLENGES OF THE ROLE

CWRU Housing aims to be recognized as an industry leader and offer best in class residential facilities and services to its elite and growing student population. The new executive director will have a significant role in developing and implementing the strategic vision to accomplish this goal. It is imperative that the new executive director of university housing embraces the trifurcated organizational model and is energized by the prospect of building relationships and fostering collaboration to meet the needs of the students. After a period of acclimation and relationship building, the new executive director must be prepared to:

  • Partner effectively to lead a complex trifurcated housing operation where housing operations, facilities, and residential life report to three different vice presidents.
  • Directly and indirectly supervise staff to oversee the operation of a variety of housing units—traditional residence halls, apartments, and smaller houses, all wholly university-owned, some of which are university-managed and some managed by Capstone On-Campus Management, to serve over 4000 residents, representing over 80 percent of the CWRU student population.
  • Collaborate to develop and implement a strategic plan to address the increased demand for university housing for growing undergraduate enrollment.
  • Work closely with Facilities and Campus Planning to bring new facilities on-line and to design and deliver capital improvements for current infrastructure, including forecasting and building an occupancy plan throughout renovations.
  • Develop, motivate, and sustain a positive work environment where staff feel valued, appreciated, motivated, and are engaged and flourishing.
  • Leverage positive and interdependent working relationships within Campus Services and across campus to strengthen housing and offer best-in-class student experience.

MEASURES OF SUCCESS

The executive director of university housing will work with the vice president for campus services to determine specific measures of success and an implementation plan. The following are general metrics for the position.

  • The new executive director is an established, engaged, trusted, and respected campus leader throughout the university community.
  • Assessment processes have been established, implemented, and consequently inform practice resulting in recognition as an industry leader in higher education housing operations.
  • University Housing staff is thriving and engaged.
  • Students, parents, and the larger community view the University Housing operation as best in class and describe a seamless residential student experience.
  • Collaborative and effective relationships have been established and sustained across campus, and the executive director and University Housing have a “team player” reputation.
  • CWRU is effectively forecasting and optimizing the demands for student housing while maintaining top of the line facilities.

HISTORY OF THE POSITION

The executive director role is a newly structured leadership position within Campus Services at CWRU and reports directly to the vice president of campus services. Approximately six years ago, the new Case Western Reserve University president decided to move housing operations to the auxiliary unit (Campus Services). University Housing was reorganized last year, including elevating the leadership position to Executive Director to attract candidates with significant managerial and leadership skills and the necessary aptitude to manage the housing department’s fiscal responsibilities. Since the transition of University Housing from Student Affairs to Campus Services, the leadership position in housing has been filled by several individuals, most of whom served as interim.

Qualifications

QUALIFICATIONS AND CHARACTERISTICS

A bachelor’s degree in business or related field and ten years of professional experience with progressive responsibility and management in higher education or related setting are required (an MBA and university housing experience are preferred). Candidates must demonstrate strong knowledge in housing administration, management, logistics, and experience with complex budgets. Supervision and project management experience are required. Utilization of modern technology to manage facilities and demonstrated impeccable judgment, integrity, and crisis management skills are required. Extensive financial management and capital planning expertise are preferred.
This position is an exceptional opportunity for a forward-looking and collaborative leader with a strong knowledge of occupancy forecasting, administration of a complex management structure, and a history of operational and fiscal success. The successful candidate will possess outstanding leadership and communication skills, an appreciation of, and vision for, the unique role of University Housing at a fast-paced, urban, residential campus, and well-developed organizational agility in navigating complex environments/systems inherent in a private, entrepreneurial university structure.
In particular, CWRU is seeking candidates with the following characteristics.

  • Proven leader who is visionary, innovative, authentic, and capable of bringing stability, developing and sustaining a high-performing team, and ensuring job satisfaction within the team
  • High aptitude, acumen, and experience in the strategic financial management of a higher education auxiliary
  • Collaborative and responsive; able and willing to listen, learn the culture, and establish credibility with all constituencies through excellent interpersonal, communication, and relationship-building skills; transparent, adaptable, and diplomatic
  • Advocate and influencer, able to align others to a shared vision coupled with the desire to “roll up their sleeves” and work alongside the team to achieve goals
  • Student-centered and driven to provide a consistent and seamless housing experience with a mix of property types and management structures
  • Visionary project manager capable of managing capital projects and revitalizing aging infrastructure to advance facilities to be the best in class
  • Strategist who can establish clear priorities and meet the challenges associated with the institutional goal of increasing its student population and expanding bed space
  • Bridge-builder who is skilled in facilitating alignment between residence life and facilities to build a collective vision within a highly decentralized university environment
  • Community builder with a demonstrated commitment to sustaining a diverse, inclusive community that promotes respect and appreciation for diversity and pluralism among students and staff with an appreciation of the complexities of how identity may influence an individual’s learning and experiences
  • Excellent organizational, group facilitation, interpersonal communication, and conflict resolution skills, and the ability to interact effectively with students, staff, faculty, and parents in a variety of situations, some of which may be highly charged

Institution & Location

Mission, Vision, and Core Values

Mission
Case Western Reserve University improves and enriches people’s lives through research that capitalizes on the power of collaboration, and education that dramatically engages our students.

We realize this goal through:

  • Scholarship and creative endeavor that draws on all forms of inquiry
  • Learning that is active, creative, and continuous
  • Promotion of an inclusive culture of global citizenship

Vision
We aim to be recognized internationally as an institution that imagines and influences the future. Toward that end we will:

  • Support advancement of thriving disciplines, as well as new areas of interdisciplinary excellence
  • Provide students with the knowledge, skills, and experiences necessary to become leaders in a world characterized by rapid change and increasing interdependence
  • Nurture a community of exceptional scholars who are cooperative and collegial, functioning in an atmosphere distinguished by support, mentoring, and inclusion
  • Pursue distinctive opportunities to build on our special features, including our relationships with world-class health care, cultural, educational, and scientific institutions in University Circle and across greater Cleveland

Core Values
Academic Excellence and Impact

  • Eminence in teaching and research
  • Scholarship that changes lives and deepens understanding
  • Creativity and innovation as hallmarks of our efforts

Inclusiveness and Diversity

  • Civility and the free exchange of ideas
  • Civic and international engagement
  • Appreciation for the distinct perspectives and talents of each individual

Integrity and Transparency

  • Academic freedom and responsibility
  • Ethical behavior
  • Shared governance

Effective Stewardship

  • Strong, ongoing financial planning
  • Emphasis on sustainability
  • Systems that support the attainment of our mission

https://case.edu/about/mission.html

 

Strategic Plan

Think Big is the strategic plan of Case Western Reserve University. Completed in the fall of 2019, Think Big was developed using a robust and inclusive planning process that depended on broad engagement from the entire university community. Using input from hundreds of meetings, events, surveys, and forums, Think Big outlines a new vision, or North Star, for the university. To help reach that North Star, the university community also identified four guiding pathways and associated objectives and measures.

https://case.edu/thinkbig/about

Academic Programs and Faculty

Across its eight schools and colleges, Case Western Reserve offers more than 100 undergraduate degree programs, about 160 graduate and professional options, almost 140 dual-degree programs, and over 145 dual-degree programs. The university also has more than 100 interdisciplinary academic and research centers and institutes.

Students learn from 3,657 full-time faculty renowned in their fields, within one—or more—of these top-ranked schools:

Case School of Engineering
College of Arts and Sciences
Frances Payne Bolton School of Nursing
Jack, Joseph and Morton Mandel School of Applied Social Sciences
School of Dental Medicine
School of Graduate Studies
School of Law
School of Medicine
Weatherhead School of Management

https://case.edu/about/

University Housing

Within the Division of Campus Services, University Housing is home to more than 4,200 students who live in over 30 residence halls and 18 Greek houses. The benefits of living on campus include being part of a residential community where students will develop long-lasting friendships and have many opportunities to get involved in student life. University Housing further connects to the University’s mission by providing comfortable, affordable, and secure on-campus housing options.

University Housing works collaboratively with colleagues in the Offices of Residence Life, Greek Life, Facilities Services, and CWRU Police in making students’ living experience supportive of their academic endeavors.

https://case.edu/housing/about/welcome-university-housing

The Student Body

Enrollment (fall 2021):

  • Undergraduate: 5,792
  • Graduate and Professional: 6,277
  • Total (headcount, all programs): 12,069
  • States represented: 50
  • Countries represented: 90

Degrees awarded, 2020-21:

  • Undergraduate: 1,264
  • Masters: 1,593
  • Doctorates: 673
  • Certificates: 73
  • Total: 3,603

Diversity Snapshot, Fall 2020
International 2,078 – 18%
African American 706 – 6%
American Indian 13 – 0%
Asian 2,035 – 18%
Hispanic/Latino 834 – 7%
Native Hawaiian or Other Pacific Islander 6 – 0%
White 5,016 – 44%
Two or more races 436 – 4%
Unknown/not specified 341 – 3%

https://case.edu/ir/cwru-facts/cwru-glance

OVERVIEW OF THE DIVISION OF CAMPUS SERVICES

The Division of Campus Services oversees a collection of services that are vital to the operations of Case Western Reserve University—enhancing both academic and campus life.

Units within Campus Services:

Access Services
Environmental Health and Safety
Dining Services
One to One Fitness
Printing Services
Procurement and Distribution Services
Real Estate and Property Management
Tinkham Veale University Center
Travel Services
University Bookstore
University Housing

Campus Services leadership manages these operations under a unified vision that supports the values of Case Western Reserve.

https://case.edu/campusservices/about-our-departments

Organizational Chart for the Division of Campus Services

 

Eric W. Kaler became the 11th president of Case Western Reserve University on July 1, 2021.

An accomplished chemical engineer and visionary university leader, Kaler’s career in higher education spans more than 40 years and includes leadership roles at premier public research universities. He has significant expertise in elevating research, expanding fundraising, forming collaborative partnerships, encouraging entrepreneurship, and advocating for diversity, equity, and inclusion.

Kaler joined Case Western Reserve from the University of Minnesota, where he served as university president from 2011 to 2019 and professor of chemical engineering and materials science from 2011 to 2021.

During his tenure as president, Kaler grew the University of Minnesota’s research expenditures by 35 percent—from $749.1 million to $1.013 billion. During that same period, business and industry research funding climbed by nearly 48 percent, from $55.2 million to $81.6 million. Part of the university’s growth in research stemmed from MnDRIVE (Minnesota Discovery, Research, and InnoVation Economy), a state partnership Kaler pitched to the Minnesota legislature. MnDRIVE initially provided $18 million in annual state funding to University of Minnesota research areas that aligned with industry needs and statewide challenges, including robotics and advanced manufacturing, the environment, treatments for brain conditions, and, later, a statewide clinical trials network for cancer—which added $4 million per year to the allocation.

Kaler also conceived and led the University of Minnesota’s first capital campaign in decades, which raised $4 billion. As part of this campaign, the university prioritized scholarships for students from low-income and underrepresented backgrounds. The results were noteworthy: the number of students of color on campus increased 46 percent, and the gap between white and Black students’ graduation rates fell from 30 to 10 percent. In addition, the university’s overall graduation rate improved from 54 to 71 percent.

Kaler holds 10 patents, has published more than 200 peer-reviewed papers, and is a member of the National Academy of Engineering. He was elected as a fellow of the American Academy of Arts and Sciences for his leadership in engineering and in higher education. He was a member of the inaugural class of the National Academy of Inventors. He also is a fellow of the American Association for the Advancement of Science and American Chemical Society.

Kaler began his career in higher education as a research and teaching assistant at the University of Minnesota, where he earned his PhD in chemical engineering in 1982. He then joined the faculty at the University of Washington from 1982 to 1989, where he was an assistant professor and associate professor of chemical engineering. His first leadership positions followed at the University of Delaware. While there, he was a faculty member before serving as the chair of chemical engineering from 1996 to 2000 and dean of the College of Engineering from 2000 to 2007. He joined Stony Brook University in 2007 as provost and senior vice president for academic affairs and professor of engineering and chemistry. He also served as the university’s vice president for Brookhaven Affairs from 2008 to 2011.

Born in Vermont, Kaler is a first-generation college graduate. He earned his bachelor’s degree in chemical engineering in 1978 from the California Institute of Technology.

Kaler credits his wife, Karen, as a major contributor to his success. Karen, a Tennessee native, is well known for her warmth, enthusiasm, and advocacy. The couple married in 1979 and have two adult sons—Charlie and Sam—and a granddaughter, Ophelia.

Dr. Eric W. Kaler – President

https://case.edu/president/meet-president

Ben Vinson III was appointed provost and executive vice president at Case Western Reserve University in 2018 and is responsible for all facets of the academic programs and research of the university.

During his time at CWRU, Dr. Vinson has spearheaded the university’s Think Big strategic planning initiative—which has received national attention for its innovative and inclusive planning process. He has also worked to increase collaboration and entrepreneurship on campus by naming an associate provost to the post of interprofessional education, research, and collaborative practice; and by appointing a founding director for the Veale Institute for Entrepreneurship. He is co-PI of the Humanities in Leadership Learning Series (HILLS) program, funded by a $2 million grant from the Mellon Foundation to promote leadership development and diversity in the humanities.

Vinson is an accomplished historian of Latin America, and the recipient of the 2019 Howard F. Cline Book Prize in Mexican History for his book, “Before Mestizaje: The Frontiers of Race and Caste in Colonial Mexico.”

He is chairman of the board of the National Humanities Center and member of the board of the National Humanities Alliance. He serves on the advisory board for Dartmouth’s Guarini School of Graduate and Advanced Studies and also serves on the board of the Cleveland Museum of Natural History. He is a former member of the University Council for the United States International University-Africa (USIU).

Additionally, Vinson serves on the Association of American Universities’ (AAU) Advisory Board for Racial Equity in Higher Education and is a member of the AAU subcommittee on faculty advancement and tenure. He was a member of the Academy of Arts and Science’s Commission on the Practice of Democratic Citizenship, and currently chairs its subcommittee on higher education. He was elected Vice President of the Research Division of the American Historical Association (AHA) in 2020 and is the elected President of the Conference on Latin American History (CLAH).

Before coming to CWRU, he served on the faculties of Barnard College and Penn State before joining Johns Hopkins as a professor of history and founding director of its Center for Africana Studies. At Johns Hopkins he went on to serve as a vice dean for centers, interdisciplinary studies, and graduate education before becoming dean of George Washington University’s Columbian College of Arts and Sciences.

Dr. Vinson earned a bachelor’s degree from Dartmouth College and a doctorate from Columbia University. He has been awarded fellowships from the Fulbright Commission, National Humanities Center, Social Science Research Council, University of North Carolina at Chapel Hill, and the Ford, Rockefeller, and Mellon foundations.

Dick Jamieson currently serves as the Vice President for Campus Services at Case Western Reserve University. In this capacity Dick has leadership responsibility for various university business and administrative operations. These include Auxiliary Services, which encompasses Housing, Dining, Bookstore, Retail, Real Estate, Parking, and the Fitness Center. Administrative operations under Dick’s purview include Procurement & Distribution Services, Environmental Health & Safety, Transportation/Shuttle Services, Travel Management, the Performing Arts Center (Maltz), and the University Center (TVUC).

Dick began his career at Case Western Reserve University in 1980 as an Investigator in the Department of Security & Environmental Affairs. He subsequently served in various management roles and was appointed as Director of University Security in 1991. In 1998 he assumed additional responsibility for Auxiliary Services. He was promoted to his current role as Vice President of Campus Services in 2004.

Dick holds an MBA from the Weatherhead School of Management at Case Western Reserve University and a bachelor’s degree in Criminal Justice from Kent State University. He is a member of several higher ed and business-related professional associations.

Richard Jamieson – Vice President for Campus Services

Institutional Background/History

Western Reserve’s Founding
Western Reserve College was founded in 1826 in Hudson, Ohio, about 30 miles southeast of Cleveland. The college—the first in northern Ohio—took its name from the surrounding region (known at that time as the Western Reserve of Connecticut) and emphasized standards, such as the classics, in its curriculum. Yet it stood out in the mid- and late-19th century as one of only a few institutions that sought innovation and embraced the sciences. By 1887, the college had begun hiring forward-thinking scientists, including Edward E. Morley, best known for his collaboration with fellow professor Albert Michelson on the Michelson-Morley Experiment, which inspired Albert Einstein’s work in relativity.

As the 20th century neared, the city of Cleveland, Ohio, was on the rise. A post-war economy vaulted Cleveland to the forefront of American cities with unprecedented population and financial growth. With funding from American industrialist Amasa Stone, the college moved in 1882 to “uptown” Cleveland, where it lives today, and assumed the name Western Reserve University.

The Case Story
But the new university would not occupy this stretch of Euclid Avenue alone. In 1877, Leonard Case Jr., a philanthropic citizen of Cleveland and early benefactor of the engineering school, began laying the groundwork for the Case School of Applied Science. He initiated a secret trust to endow a polytechnic school in Cleveland. This school would train men in engineering and applied science, enabling them to build on a young, growing nation’s vast resources. Within four months of his death in 1880, the trust was administered, and the Case School of Applied Science was born.

Classes initially were held in the Case family’s downtown Cleveland home until a provision to Stone’s gift—that Western Reserve University and the Case School of Applied Science occupy adjoining campuses—led to the school’s relocation in 1885 to what is now known as University Circle on the city’s east side. Funds for the land, however, had to be raised by the community.

A committee for the two institutions raised $119,400 from 56 donors by March 1881. A land purchase discount from Cordelia Ford and Liberty E. Holden, whose 43-acre property formed the early campus, netted $33,000. The Ford family’s University Circle-area homesteads were the initial locations of the Women’s College of Western Reserve University and the School of Law.

The Federation of Case Western Reserve University
The joint land purchase was the first of many collaborations between Western Reserve University and the Case School of Applied Science. Over the years, the university developed strong liberal arts and professional programs, while the institute, which adopted the name Case Institute of Technology, became a top school of science and engineering.

The two institutions agreed that their 1967 federation would create a complete university worthy of national distinction. Case Western Reserve University immediately became a leading institution for academics and research, as well as one the nation’s top-ranked universities.

Modern-Day CWRU
In 1992, the restructuring of core program areas into the College of Arts and Sciences and the Case School of Engineering signaled the end of the transition from the two predecessor institutions. Today, the university thrives on collaboration across academic and administrative divisions and partnerships with dozens of other institutions, including its neighbors in University Circle.

https://case.edu/about/history.html

About Cleveland, Ohio

Case Western Reserve’s 267-acre campus is located in the heart of University Circle, one of Cleveland’s most energetic and culturally robust communities. Just minutes away from downtown, University Circle comprises 550 park-like acres in a vibrant urban environment. Of the 40 cultural, medical, educational, religious, and social-service institutions that call University Circle home, Case Western Reserve is the largest.

The campus is within walking distance of outstanding destinations such as Severance Hall, home of the world-famous Cleveland Orchestra; Cleveland Museum of Art, housing one of the nation’s finest collections; Cleveland Institute of Music; Cleveland Institute of Art; Western Reserve Historical Society; Cleveland Botanical Garden; Cleveland Museum of Natural History; and many others.

https://mayor.clevelandohio.gov/

The largest city on Lake Erie and one of the most populous urban areas in the country, Cleveland anchors the Greater Cleveland Metropolitan Statistical Area (MSA) and the Cleveland–Akron–Canton Combined Statistical Area (CSA). The CSA is the most populous combined statistical area in Ohio and the 17th largest in the United States, with a population of 3,633,962 in 2020. The city proper, with a 2020 population of 372,624, ranks as the 54th-largest city in the U.S., as a larger portion of the metropolitan population lives outside the central city. The seven-county metropolitan Cleveland economy, which includes Akron, is the largest in the state.

Cleveland was founded in 1796 near the mouth of the Cuyahoga River by General Moses Cleaveland, after whom the city was named. It grew into a major manufacturing center due to its location on both the river and the lake shore, as well as numerous canals and railroad lines. A port city, Cleveland is connected to the Atlantic Ocean via the Saint Lawrence Seaway. The city’s economy relies on diversified sectors such as manufacturing, financial services, healthcare, biomedicals and higher education. The gross domestic product (GDP) for the Greater Cleveland MSA was $135 billion in 2019. Combined with the Akron MSA, the seven-county Cleveland–Akron metropolitan economy was $175 billion in 2019, the largest in Ohio, accounting for 25 percent of the state’s GDP.

Designated as a “Gamma -” global city by the Globalization and World Cities Research Network, the city’s major cultural institutions include the Cleveland Museum of Art, the Cleveland Museum of Natural History, the Cleveland Orchestra, Playhouse Square, and the Rock and Roll Hall of Fame. Known as “The Forest City” among many other nicknames, Cleveland serves as the center of the Cleveland Metroparks nature reserve system. The city’s major league professional sports teams include the Cleveland Browns, the Cleveland Cavaliers, and the Cleveland Guardians.

https://en.wikipedia.org/wiki/Cleveland

Benefits Overview

For information on employee benefits:

https://case.edu/hr/index.php/benefits

Application & Nomination

Application and Nomination
Review of applications will begin immediately and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Kara Kravetz Cupoli at kkc@spelmanjohnson.com.   Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email info@spelmanjohnson.com.

Visit the Case Western Reserve University website at https://case.edu/