The University of Wisconsin-Green Bay (UW-Green Bay) invites inquiries, nominations, and applications for its next financial aid director. The new leader will have an opportunity to build on the success and considerable strengths of the enrollment services division while contributing to anticipated enrollment growth.

Role of the Financial Aid Director for University of Wisconsin – Green Bay

Reporting to the assistant vice chancellor for enrollment services, the director will support the university’s strategic priorities by leading the financial aid office, focusing on student recruitment and retention at all four of its campuses. As an integral member of the enrollment services team, the new director will leverage scholarships to open the door to higher education while awarding and disbursing federal, state, institution, and foundation aid through its $42 million budget. A strategic and collaborative leader, the director will create a vision for modern financial aid systems to reduce barriers to student success while being firmly grounded in the regulatory guidelines necessary for federal and state compliance.



The Position

Qualifications and Characteristics

The successful candidate will have a bachelor’s degree, at least four years of direct experience leading a comprehensive financial aid operation, extensive knowledge of federal and state regulations related to financial aid management and compliance, and the ability to work collaboratively with multiple offices to assist with the proper administration of aid. Preferred qualifications include a master’s degree, in-depth knowledge of a PeopleSoft Student Information system setup and operation, and knowledge and understanding of NCAA, Department of Defense, and Veterans’ Administration regulations and requirements.

Working in a multi-location environment demands excellence in communication and information-sharing so that staff at all locations are empowered to do their best work. The new director will be a collaborative, team-focused leader who values professional development and staff training to impact student success and satisfaction directly.

Essential to the new leader’s success will be the capability to generate tangible data that will demonstrate the office’s impact on enrollment growth. With ambitious enrollment goals over the next three years, the director will need to be effective from a staffing perspective, streamlining processes and collaborating with others to meet the university’s strategic goals.

The leadership team at UW-Green Bay is well-respected, professional, competent, and student-focused. Joining this team at this time will be invigorating for the leader who wants to engage in transformative work in higher education. 

History of the Position

UW-Green Bay has retained Spelman Johnson to assist in recruiting the next financial aid director to build on prior accomplishments and ensure that the university provides comprehensive financial aid services for students in the 16-county region. James Rohan, the long-time financial aid director, has retired, and the associate director, Sue Steeno, has been named interim director until the new director is in place.

Chancellor Mike Alexander, appointed in 2020, has made attention to outstanding leadership and hiring excellence a cornerstone of building the framework for the success of the university’s enrollment strategies. The assistant vice chancellor for enrollment services, Jennifer Jones, moved into her role after over 23 years in admissions at UW-Green Bay, first on an interim basis in 2017 and then appointed as AVC in 2020. The executive director of admissions, Rachele Bakic, stepped up to her role in 2020 after serving as the campus executive officer at the Manitowoc campus for a couple of years. The enrollment services team is excited to welcome a new financial aid director to bring new ideas and a progressive and ambitious mentality to the division, embracing a period of rapid change and vision to meet the region’s higher education needs. This vital position will play a critical role in the administrative commitment to growing enrollment at UW-Green Bay.

The successful candidate will be expected to begin on or about July 1, 2022, or as soon as possible.

Opportunities and Challenges of the Role

UW-Green Bay is one university with four locations across 16 counties. The university focuses on serving the students throughout the region with academic programs in their own geographic area to prepare them for career opportunities in Northern Wisconsin. UW-Green Bay is the fastest-growing University of Wisconsin (UW) school in the system.

There has been a new emphasis on access to education in the region, and UW-Green Bay has developed a first-year program that emphasizes support for underprepared students. This program, Gateways to Phoenix Success, is a free, high-impact, year-long experience for first-year students focused on college success. This shift to admitting all students has increased the attention to fundraising for scholarships in a region where many families are debt-averse to higher education expenses. The enrollment services team is concentrated on sharing the value proposition with students and their families and developing scholarships to award to students across all levels of academic preparedness. The university’s capital campaign is at about the midpoint towards raising $5m for student scholarships.

The university has set its sights on a Hispanic Serving Institution (HSI) designation. Currently, 14% of students identify as Hispanic or Latinx, and retention of this group has been a success, especially in comparison to other under-represented populations. Using inclusivity as a framework for the diversity work on campus, the university created a first nations education doctoral degree, with the first students graduating this year. The NASPA – Student Affairs in Higher Education association has designated UW-Green Bay as the only university in the Wisconsin system as First-gen Forward, a national recognition acknowledging higher education institutions for their commitment to first-generation student success. Forty-four percent of students at UW-Green Bay identify as first-generation college students, defined by the student self-disclosure that neither of their parents earned a four-year college/university degree.

The financial aid director provides leadership for the financial aid office to enhance productivity, effectiveness, and efficiency. The director has functioned as a working member of the team, including processing Satisfactory Academic Process (SAP) appeals and completing many of the functions alongside the staff. The director should have a technical background and be comfortable working in PeopleSoft. The new leader will be expected to remain current on federal regulation changes, including federal guidelines for veterans, and be the office’s face to all constituent groups.

Even though UW-Green Bay is one institution with four locations, there is not a financial aid office on three of the campuses. Enrollment services staff provide general financial aid information at Manitowoc, Marinette, and Sheboygan, but the specialists are situated solely at the Green Bay location. Understanding the challenges of a multi-campus university will be necessary as the new director will lead the work across these varying environments. Different tuition structures were in place when the four campuses were united in 2018. Despite these differences, the new leader and their team will continue to provide united financial aid services.

Measures of Success

Soon after joining the UW-Green Bay community, the director will work with the assistant vice chancellor of enrollment services to identify specific quantitative and qualitative success measures and associated timetables.

In the short term, the director’s success will be measured by their effectiveness in building relationships with campus constituents and stakeholders and becoming an integral part of the division’s leadership team. The director’s success will be measured in the longer term by their contribution to the university’s strategic plan and progress toward transparent and data-driven goals.

Navigating a shift from a service model to an enrollment model will be crucial for the new leader. The director will partner with advancement and admissions to support enrollment growth and lead change backed by data and analytics. This leadership requires recognizing that student and family expectations must be met with a supportive approach that helps them think about how to pay for college in new ways and focuses on an educative process from beginning to end.

Institution & Location

Overview of the Division of Academic Affairs

The University of Wisconsin-Green Bay is dedicated to the idea of an educated person as one who is guided by the love of learning, committed to inquiry, creativity, and scholarship through interdisciplinary and disciplinary approaches to defining and solving problems, and who is an active citizen providing service to the community.

Enrollment Services

The enrollment services staff are committed to strategic enrollment success and access to education for all students in the 16-county region. Offices within enrollment services include the university registrar, academic advising, career services, admissions, and financial aid. The Green Bay One Stop Shop is designed to answer eighty percent of the questions that come in by phone, email, and walk-in. The other twenty percent are referred to experts within the office.

Office of Financial Aid

This office provides year-round assistance to students and their families seeking financial resources to help cover educational expenses. The experienced staff members will help answer any questions students have, including applying for aid, what types of assistance may be available, and how to maintain eligibility. In addition to an associate director and four financial aid officers, this office supports a bilingual financial aid officer and a veterans services coordinator.

Institutional Overview

University of Wisconsin-Green Bay, a part of the University of Wisconsin System, is a regional comprehensive university with four campuses in Green Bay, Manitowoc, Marinette, and Sheboygan. UW-Green Bay provides a pathway to degrees for undergraduate, graduate, and doctoral students across a 16-county region, serving nearly 10,000 students with growing enrollment each year over the last six years. The university’s strategic plan for 2022-2025  focuses on improving student success and retention, including implementing an open-access mission to meet the region’s needs and offering need-based scholarships to help remove financial barriers to recruitment and retention of students towards graduation. 

Institutional History

In 1965, the Wisconsin Legislature authorized a new degree-granting campus of the University of Wisconsin for Northeastern Wisconsin, an area of the state served at that time by centers offering first- and second-year courses. The city of Green Bay, which was then the home of a UW center enrolling approximately 1,000 students, was selected for the new university.

To read the entire history, year-by-year, of the university:

About Green Bay, Wisconsin

There is more to Green Bay than the legendary Green Bay Packers, but it is well-known as the smallest city in the United States to host a professional sports team. The city is proud of its many attributes, such as a zoo, botanical gardens, and arts organizations, including the UW-Green Bay Weidner Center for the Performing Arts.

Gardens and parks provide thousands of acres of natural spaces in Green Bay, including the Cofrin Memorial Arboretum. The 270-acre recreation area encircles the University of Wisconsin-Green Bay campus, providing six miles of trails for hiking, biking, bird-watching, and cross-country skiing and offering a habitat for 45 mammal wildlife species and hundreds of migratory bird species.

Mission and Vision

The University of Wisconsin-Green Bay is a multi-campus comprehensive university offering exemplary undergraduate, master’s, and select doctoral programs and operating with a commitment to excellence in teaching, scholarship and research, and service to the community. The University provides a problem-focused educational experience that promotes critical thinking and student success.

The culture and vision of the University reflect a deep commitment to diversity, inclusion, social justice, civic engagement, and educational opportunity at all levels. Its core values embrace community-based partnerships, collaborative faculty scholarship, and innovation.

UW-Green Bay’s commitment to a university that promotes access, career success, cross-discipline collaboration, cultural enrichment, economic development, entrepreneurship, and environmental sustainability is demonstrated through a wide array of programs and certifications offered in four colleges: College of Arts, Humanities and Social Sciences; College of Science, Engineering and Technology (including the Richard Resch School of Engineering); College of Health, Education and Social Welfare; and the Austin E. Cofrin School of Business, leading to a range of degrees, including AAS, BA, BAS, BBA, BM, BS, BSN, BSW, MS, MSW, MSN, and EdD.


Dr. Michael Alexander – Chancellor

Since being named the seventh chancellor of UW-Green Bay in May 2020, Chancellor Alexander initiated six strategic priorities to support the future of the University: to continually improve student success and retention; provide access and support for all who desire to learn; embrace digital transformation as a way to model the world we live in; enhance the University’s connection with our region; renew and strengthen our commitment to sustainable practices and environmental stewardship, and create a sustainable path forward for Green Bay Athletics and the Weidner Center.

Alexander served as provost and vice chancellor for Academic Affairs from 2019 to 2020 and led the expansion of the University’s Continuing Education and Community Engagement efforts to build connections to high school students, increase non-credit offerings, and provide educational services to regional businesses. He also created an Office of Sustainability to improve efficiencies and raise the profile of UW-Green Bay as a campus traditionally engaged with environmental study; and restructured Graduate Studies and the Office of Grants and Research, setting the stage for the University’s growing research efforts.

Michael Alexander came to UW-Green Bay in 2019, having previously served as director of the School of Music at the University of Northern Colorado since 2015. He was also Director of Orchestras and interim director of the School of Music at Kennesaw State University, and conductor of the Georgia Symphony Orchestra from 2004 to 2015. During his time with the Georgia Symphony, he began the Georgia Youth Symphony Orchestra program, which engaged more than 400 students from the region each year in music education. Michael Alexander has degrees from the University of Georgia, UW-Milwaukee, and UW-Madison.


Dr. Kathleen Burns – Provost and Vice Chancellor for Academic Affairs

Dr. Kate Burns was appointed provost on Oct. 5, 2021, by Chancellor Michael Alexander. Burns, also a tenured faculty member (Psychology), accepted the interim role when Alexander (formerly the UW-Green Bay Provost) was named chancellor in the Spring of 2020. Previously, she served as the associate dean of the College of Arts, Humanities and Social Sciences, providing analytical, budgeting, and faculty and curriculum development support and leadership for the University’s largest academic unit.

The provost and vice chancellor for academic affairs is the University’s second-highest administrative officer and senior academic officer. The provost oversees the programming and leadership of the four academic colleges, the Division of Continuing Education and Community Engagement, Graduate Studies, the UW-Green Bay Libraries, and Enrollment Services. 

Burns came to UW-Green Bay in 2006. She holds a Bachelor of Arts degree from Grinnell College and a PhD from the University of Massachusetts. Her primary field is Psychology, with research focused on stereotypes, emotion, and self-regulation.


Jennifer Jones – Assistant Vice Chancellor for Enrollment Services

Jennifer Jones was named the assistant vice chancellor for enrollment services for UW-Green Bay in January 2020. Jones has experience at UW-Green Bay as its director of admissions and the interim assistant vice chancellor for enrollment services from Dec. 2017 to June 2019. As the assistant vice chancellor for enrollment services, her responsibilities include recruiting, retaining, and graduating outstanding students. Jones is a ’99 graduate of UW-Green Bay (Public Administration). She earned a Master’s Degree in Educational Leadership from UW-Oshkosh in 2005.

Academic Programs and Enrollment

Established in 1965, UW-Green Bay is a public institution serving 9,526 undergraduate, graduate, and doctoral students and offering 200+ degrees, programs, and certificates. In 2020, UW-Green Bay was the fastest-growing UW school in Wisconsin. 


9,526 for Fall 2020 – 4 Campuses 

8,889 Green Bay Campus

144 Marinette Campus

227 Manitowoc Campus

266 Sheboygan Campus

Benefits Overview

Benefits Overview

The UW System provides an excellent benefits package to meet the diverse needs of its employees. This includes several health insurance options, with annual deductibles as low as $250/individual and $500/family. The benefits package also includes dental, vision, several life insurance options, AD&D, Accident Insurance, and Flexible Spending and Health Savings Accounts. UW-Green Bay participates in the Wisconsin Retirement System (WRS), where employer contributions begin immediately, and employees are fully vested after five years of service. The UW System also provides supplemental retirement savings programs, including a 403(b) and Deferred Compensation. In addition, employees receive several types of paid leave benefits, which are prorated for employees working less than 100 percent. This includes nine legal holidays, 36 hours of personal holiday, and between 96-130 hours of sick leave annually. Employees earn 13-27 days of vacation each year, depending on years of service and employment type. For more details, please review the benefit quick guide linked below.

UW System Employee Benefits Brochure


Total Compensation Estimator

Application & Nomination

Application and Nomination

Review of applications will begin immediately, and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Ashley Knight at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email

Visit the University of Wisconsin-Green Bay website at

 Position is a full-time Limited appointment. Official transcripts of the highest degree achieved will be required of finalist(s). A criminal conviction investigation will be conducted on the finalist(s). In compliance with the Wisconsin Fair Employment Act, the university does not discriminate on the basis of arrest or conviction record.

 All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

 The University of Wisconsin-Green Bay does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources.

 Note: The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis.Stat. sec. 19.36(7).

 For more information regarding the University of Wisconsin-Green Bay and the surrounding area, see our Campus and Community section. For Campus Safety information see our University Police website and our Annual Security Report (for a paper copy please contact the Office of Human Resources at (920) 465-2390). This report includes statistics about reported crimes, as well as information about crime prevention and campus security policies and procedures.

 The University of Wisconsin-Green Bay is an Affirmative Action Equal Employment Opportunity employer committed to achieving a diverse workforce and to maintaining a community which welcomes and values a climate supporting equal opportunity and difference among its members. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender and/or gender identity or expression, marital or parental status, genetic information, national origin, ethnicity, citizenship status, veteran or military status (including disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran status), age, or disability.