Founded in 1885, the Georgia Institute of Technology is one of the nation’s premier research universities. The Institute consistently ranks among U.S. News & World Report‘s top ten public universities. Comprised of six colleges—Architecture, Engineering, Sciences, Computing, Business, and Liberal Arts, Georgia Tech enrolls over 40,000 academically talented undergraduate and graduate students and is rated among the top universities in the nation for the graduation of underrepresented minorities in engineering, computer science, and mathematics. The Georgia Tech campus occupies 400 acres in the heart of the vibrant city of Atlanta, which is well known for its excellent quality of life. Innovative in its outlook, Georgia Tech is committed to improving the human condition through advanced science and technology.
ROLE OF THE SENIOR DIRECTOR FOR HOUSING FACILITIES
Reporting to the executive director for Housing and Residential Life, the senior director for housing facilities plans and directs the operation and maintenance of the Department of Housing facilities, including all buildings and residential space. Providing over 35 on-campus housing options, Georgia Tech annually houses 8,900 undergraduate and graduate students in traditional suite and apartment-style rooms. Functional areas of responsibility for the senior director include building maintenance/renovation, engineering, housekeeping, utilities, transportation, materials/supplies warehousing, and contractor engagement and management. Responsible for setting employee and/or group goals, deciding on the organizational structure to meet the goals, assessing employee and/or group performance, providing feedback, and making pay recommendations. The senior director will interact consistently with housing management and staff, contractors, vendors, students, and parents. This position will provide leadership for and supervision of approximately 5-7 direct reports staff, including assistant directors and managers for operations and maintenance, custodial and maintenance, warehousing, and purchasing, and oversees an annual operating budget in excess of $20M (not including plant funds) and an annual capital budget of $30M.
Other responsibilities as outlined in the position description include:
- Design and implement housing facilities management organizational structure and define responsibilities, goals, and objectives of key positions within that structure; provide guidance and direction, monitor performance, and provide feedback.
- Direct the maintenance and renovation of the housing physical plant, including developing and maintaining a 1-year capital improvement/replacement plan.
- Monitor quality of services provided through housing facilities management staff and contractors, focusing on customer satisfaction.
- Develop and oversee the implementation of policies and procedures related to the housing facilities management organization.
- Direct administration of housing facilities budgets, including development, monitoring, and reporting.
HISTORY OF THE POSITION
The position has been vacant since 2021 and was previously held by a senior director who served in the role for three years. Housing and Residential Life moved into the Division of Student Engagement and Well-Being in August 2021 as a campus realignment with the new strategic plan.
OPPORTUNITIES AND CHALLENGES OF THE ROLE
The senior director for housing facilities is a leader within the Housing Services and Residence Life department in the Division of Student Engagement and Well-Being. The senior director is expected to execute the required duties of the office to the best of their ability while maintaining the highest ethical standards.
Within this context, there are several aspects of the role of senior director in which successful candidates will need to be prepared to lead after a period of acclimatization and relationship building.
- Oversight of the day-to-day operations of the Department of Housing Facilities, which provides leadership and responsibility for maintenance/renovation, engineering, housekeeping, utilities, transportation, materials/supplies warehousing, and contractor engagement and management.
- Development of training and professional development plans for employees to enhance retention, personal growth, and performance.
- Working closely with the executive director to develop strategic goals to achieve assigned financial, customer service, and project goals.
- Conducting a thorough audit of departmental data and reviewing processes related to compliance and regulations.
- Being politically astute and understanding the value of collaborations and partnerships.
- Understanding the complexity and breadth of services provided by the department.
- Working to improve the morale of staff and students and making sure they feel supported.
- Incorporating the perspectives of multiple diverse communities, including communities of color, in consideration of the impacts and outcomes of a decision-making process.
- Collaborating with key colleagues across the department and the campus to support and develop a long-range plan to fully serve and accommodate all residents through a lens of diversity, equity, and inclusion.
- Managing both short- and long-term strategic planning and program development, working with capital projects and management systems, and utilizing resources effectively.
MEASURES OF SUCCESS
After joining Georgia Tech, the following will initially define success for the new senior director for housing facilities at an appropriate interval:
- The senior director has built collaborative and high-functioning teams, and individual roles and expectations are clarified and understood.
- The senior director has listened, analyzed, and contributed to the best plans for the department moving forward.
- The senior director has a defined budget plan with goals for initiatives to be implemented.
- The senior director has successfully worked with colleagues to build trusting relationships with other university offices.
- The senior director is a visible and present leader with staff providing internal and external communication throughout the unit that is centralized, consistent, and transparent.
QUALIFICATIONS AND CHARACTERISTICS
The successful candidate will possess a bachelor’s degree and have a minimum of eight to ten years of related professional experience. Preferred experience includes a master’s degree and ten years of job-related experience. The position requires advanced knowledge related to facilities management in a large residential setting. This includes operation and maintenance of buildings systems, building maintenance and upkeep, personnel management, contractor relations, budgeting and costs management, customer service, conflict resolution, resource allocation, and problem-solving. Use of MS Office and specialized computer applications is required. Preferred qualifications include a strong history of leading a diverse housing facility team with a proven track record of staff recruitment and development; background in student housing including familiarity with industry standards (APPA) and best practices for student housing; a strong background in strategic planning, as they will be responsible for implementing an aggressive housing master plan that will require coordination and collaboration with campus partners; and experience with the development and implementation of comprehensive preventative maintenance plans.
The successful candidate will ideally possess, in no particular order, the ability to:
- Provide visionary, strategic, innovative, flexible, and change-oriented leadership for the department.
- Champion current and future university housing needs, ensuring department offerings are inclusive and that an acceptable educational philosophy supports changes and initiatives.
- Use data and predictive measures to evaluate and supervise programs, services, facilities, and staffing through assessment, best practices, and institutional context to make adjustments as needed.
- Ensure compliance with all relevant policies, procedures, standards, and laws, and conduct regular policy reviews to align the department with compliance and other obligations.
- Be accountable, in partnership with the division and administration and finance colleagues, for the business and financial operations of the department.
- Be accountable, in partnership with university law enforcement, legal, and other colleagues, for safety, security, and risk management in campus housing facilities.
- Provide vision and leadership for broad-based diversity, inclusion, and equity initiatives for students and staff.
OVERVIEW OF THE HOUSING FACILITIES
Plan and direct the operation and maintenance of Department of Housing facilities, including all buildings and residential space. Functional areas of responsibility include building maintenance/renovation, engineering, housekeeping, utilities, transportation, materials/supplies warehousing, and contractor engagement and management. Responsible for setting team member and group goals, deciding on the organizational structure to meet the goals, assessing/providing feedback on team member and group performance, and making pay recommendations. This position will interact consistently with housing management and staff, contractors, vendors, students, and parents. This position typically will advise and counsel housing staff personnel. This position will supervise housing facilities supervision and staff, including assistant directors and managers for operations and maintenance, custodial and maintenance, warehousing, and purchasing.
Organizational Chart for the Department of Housing
Jenny Cotton – Executive Director Housing and Residence Life
Cotton joined the GT Housing and Residence Life in 2020 as the executive director after 12 years at Kennesaw State University, her alma mater. There, she worked in Housing and Residence Life and Campus Services as a residence life coordinator, assistant director and associate director for Residential Education, director of Campus Services, and executive director of Housing and Residence Life.
Cotton earned her bachelor’s in political science from Kennesaw State, a master’s in business from Southern Polytechnic State University, and a doctorate in leadership with a research focus on financial literacy for college students from Georgia Southern. Prior to starting her career in Housing and Residence Life, she worked in corporate marketing before returning to higher education as an admissions recruiter.
Luoluo Hong – Vice President for Student Engagement and Well-Being
The eldest daughter of Taiwanese immigrants, Luoluo (pronounced “lō-lō”) Hong is a passionate educator, courageous leader, and energetic student advocate who joined the Georgia Institute of Technology as the inaugural vice president for Student Engagement and Well-Being on August 1, 2021. Before this role, Hong served the California State University system for seven years – first as vice president for Student Affairs & Enrollment Management and Title IX Coordinator for San Francisco State University (2014-2019) and then as associate vice chancellor for Student Affairs & Enrollment Management in the Chancellor’s Office (2019-2021). She was also vice chancellor for Student Affairs at the University of Hawaiˈi at Hilo from 2008-2014, where she concurrently took on the role of acting athletic director for one and a half years. Hong began her career at Louisiana State University in Baton Rouge as a health promotion professional (1992-2000). Other senior administrative roles have included assistant vice president and dean of students at Shepherd College (2000-2002); dean of students at the University of Wisconsin-Madison (2002-2005); and dean of student affairs at the west campus of Arizona State University (2005-2007).
At all but one campus where she has worked, Hong has taught undergraduate and/or graduate-level courses and been an affiliated faculty member in various disciplines, including kinesiology, educational leadership and policy analysis, psychology, and criminal justice & criminology. Hong was also an associate professor of women’s studies at ASU and was tenured as an associate professor in public health leadership and education at U.H. Hilo.
Hong holds a BA in psychology from Amherst College, a master’s in public health from Yale University, and a PhD in educational leadership and research from LSU in Baton Rouge. A nationally sought-after speaker and trainer in the areas of violence prevention, social justice, and leadership, Hong has delivered over 3,200 presentations, keynoted over 75 conferences and meetings, and authored several book chapters. Formerly a consulting editor for the Journal of American College Health (2000-2008) and recognized as a Fellow by the American College Health Association in 2006, Hong is the faculty coordinator for the American College Personnel Association’s Aspiring SSAO Institute and is a member of the Women’s Network Executive Council for the American Council on Education. She also completed a term as chair for the Pacific West Athletic Conference from 2011-2013.
Ángel Cabrera – President, Georgia Tech
Ángel Cabrera is the 12th president of the Georgia Institute of Technology. Dr. Cabrera came to Georgia Tech on September 1, 2019, after serving for seven years as president of George Mason University (GMU) in Virginia. During his presidency, GMU joined the top tier of research universities in the Carnegie Classification and was the fastest-growing institution in the state. Before leading GMU, Dr. Cabrera was president of the Thunderbird School of Global Management, now part of Arizona State University, and dean of IE Business School in Madrid.
Under Dr. Cabrera’s leadership, more than 5,700 members of the Georgia Tech community contributed to a new ten-year strategic plan launched in November 2020. The program is grounded on a new mission statement that reaffirms Georgia Tech’s commitment to “developing leaders who advance technology and improve the human condition.”
As president during the Covid-19 pandemic, Dr. Cabrera has led Georgia Tech through one of the most critical times to break records in student applications and enrollment, graduation rates, and research awards. Today, Georgia Tech is one of the fastest-growing and most research-intensive universities globally.
GEORGIA TECH MISSION, VISION, VALUES, AND STRATEGIC PLAN
The Georgia Institute of Technology is a public research university established by the state of Georgia in Atlanta in 1885 and committed to developing leaders who advance technology and improve the human condition.
Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate the collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the well-being of our community.
We act ethically.
We are responsible stewards.
Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university relentlessly committed to serving the public good; breaking new ground in addressing the most significant local, national, and global challenges of our time; making technology broadly accessible and developing exceptional leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.
Georgia Tech defines diversity as the presence or representation of the multiple and intersectional identities of all its community members. Diversity represents the ways it identifies personally, culturally, and socially. It is the spectrum and intersections of humankind — different perspectives, ways of thinking and being, and the families, communities, groups, and cultures from which we have come. When differences are valued, appreciated, cared for, and leveraged, the unique talents, gifts, abilities, and perspectives enrich learning and understanding of each other and the world. This richness of diversity offers a competitive advantage by fostering a community of sophisticated, creative thinkers and problem solvers.
Georgia Tech offers a comprehensive benefits package designed to meet the diverse needs of our employees. In addition to health and welfare resources, Georgia Tech provides tuition assistance, flexible work arrangements, seasonal classes, summer camps, and more.
APPLICATION AND NOMINATION
The review of applications will begin on July 15, 2022, and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Laura Puckett-Boler at email@example.com. Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email firstname.lastname@example.org.
Visit the Georgia Tech website at https://www.gatech.edu
Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests.
Understanding Diversity, Equity, Inclusion, and Belonging. At Georgia Tech, we see diversity, equity, and inclusion as essential to learning, discovery, and creation. Fostering an environment that reflects our values of diversity, equity, inclusion, and belonging for every campus member requires first and foremost operationalizing these values. When applied, these principles create the behavioral expectations for a community and culture where we lead with our common humanity, embrace our differences and our multiple perspectives, care for each other’s psychological integrity, regularly practice behaviors that connect us with one another, act as trustworthy stewards in our actions, and show up as forward-thinking students, faculty, and staff. We have the courage to make decisions for the greater good of all, and when we fall short of who we want to be, we own our mistakes. We take responsibility to right our wrongs, restore, and renew our commitment to strive for excellence in this beloved community.
Covid-19 health information, operational status updates, and campus guidelines: https://health.gatech.edu/tech-moving-forward
About Georgia Tech
Founded on October 13, 1885, the Georgia School of Technology opened its doors in October 1888 to 84 students. The school’s creation signaled the beginning of the transformation of the rural South into an industrial economy. For more information, visit: