Residential & Dining Enterprises (R&DE), the largest auxiliary organization at Stanford University, supports the university’s academic mission by providing high-quality services to students and other university community members. The department has an annual budget of over $320 million, operates 24/7/365, and oversees a $3 billion asset portfolio comprising a 7 million square foot physical plant across the campus. R&DE provides housing for over 14,000 students and dependents, serves meals at 30 dining and retail locations, and operates athletic concessions and conference operations. “Students (Customers) First” is the mantra of R&DE, and the department’s strategic goals reflect its commitment to delivering quality and excellence to its constituents every day.

This is an on-site and in-person role, and the senior director is eligible to participate in Stanford’s pilot one-day per week hybrid work program. The anticipated start date is late summer 2023.

The Position


Stanford University seeks a collaborative and strategic leader to serve as its next senior director of housing administrative services. Housing administrative services is a workgroup of R&DE student housing operations and Stanford conferences. The housing administrative services group is responsible for managing local housing assignments in conjunction with the R&DE student housing assignments office, serving as a “one-stop-shop” for student/conferee information, partnering with the building operations staff to ensure a clean, well-maintained, safe environment, providing timely outreach, and promoting engagement for residents and staff.

Reporting to Dr. Imogen Hinds, assistant vice provost for student housing operations and Stanford conferences, and serving as a member of the senior leadership team, the senior director oversees a dynamic academic year and summer conference front desk program with a portfolio for over 14,000 undergraduate and graduate students and their dependents. The incumbent will oversee the 13 housing service center locations throughout graduate and undergraduate housing with 25 full-time staff members. In addition, the senior director will manage student housing communications and support university-wide and local events with three full-time staff members working with other R&DE staff and colleagues from around campus. They will oversee the finances for their area of responsibility and develop, monitor, and analyze a complex consolidated annual budget. Further, the senior director will develop and direct strategic plans and integrate technically sound, forward-thinking strategies and innovations into the work of the housing administrative services team. The senior director will provide direction toward achieving the highest level of customer service, maintain an eye on safety and security, and prioritize consistent and concise messaging to students and stakeholders.

The senior director supervises five associate or assistant director level managers, maintains indirect leadership of twenty-one housing service center supervisors and two outreach and engagement program managers, and collaborates with many university campus partners. Additionally, the senior director serves as a senior-level staff member emergency responder.


A bachelor’s degree, seven years of relevant experience in administrative and financial management, or a combination of education and relevant experience are required; a master’s degree is strongly preferred.

Additional required skills and abilities of the ideal candidate include:

  • Progressive experience in the supervision and management of a dynamic portfolio of programs and services.
  • Exceptionally strong oral and written communication skills.
  • A demonstrated personal and professional commitment to diversity, equity, inclusive excellence, and belonging.
  • Experience managing a large front desk operation and outreach and engagement program; and significant experience managing a customer-facing operation with a large and culturally diverse staff.
  • Demonstrated leadership and supervisory skills, including conflict resolution.
  • Experience managing complex budgets with a demonstrated ability to prioritize both human and fiscal resources to meet changing needs in a fast-paced environment.
  • Demonstrated strategic thinking and planning skills coupled with evidence of outcomes assessment experience.
  • The ability to work collaboratively with students, families, faculty, and staff at all levels in a complex and diverse environment.
  • Demonstrated ability to build and maintain strong relationships with key partners, with particular emphasis on communication and collaboration.
  • Demonstrated ability to create a strategic vision and motivate others.

In addition to the qualifications stated above, key stakeholders identified the other capabilities and attributes of a successful candidate, including:

  • A broad understanding of housing operations, residential education, customer service principles, and student development theory.
  • Capacity to define and create a vision for housing administrative services while building a cohesive and collegial team environment.
  • Strong written and interpersonal communication with the ability to communicate effectively with all university and external constituents.
  • A personal and professional philosophy that sees the work found within housing both distinctly and broadly connected to the divisional and university mission and values.
  • Documented change management experience with a strong record of assessment and strategic planning leading to continuous program and outcomes improvement.
  • A demonstrated commitment to diversity and inclusion, student advocacy, and student-centered learning and development.
  • A positive orientation towards customer service and the capacity to incorporate new trends in operations management.
  • Ability to maximize the use of technology to strengthen department processes.
  • Desire to build and support a highly-relational team.
  • Documented ability to promote excellent interpersonal relationships and to work collaboratively with diverse groups of students, staff, faculty, administrators, alumni, parents, and community leaders.
  • Creative thinking and problem-solving ability.
  • Savvy and agile change management experience grounded in building trust and clear communication.
  • An accessible, student-centered spirit that inspires, excites, mentors, and empowers student leaders and staff.
  • A positive attitude and a good sense of humor.
  • Politically astute, patient, persistent, and resourceful.
  • Comfortable with ambiguity.


The former director of housing administrative services transitioned to the associate dean for house operations role within residential education in March 2023. The role was recently elevated to senior director as part of an ongoing divisional restructuring, which began in 2022.


In 2021, Stanford unveiled ResX, a new, comprehensive vision for the undergraduate residential experience at Stanford. RD&E will remain a committed partner with residential education to realize the core principles of diversity, equity, inclusion, health and well-being, community and belonging, and intellectual and personal growth for all Stanford students within the neighborhood structure.

Campus stakeholders indicated that the following will likely be the initial priorities for the senior director:

  • Develop a dynamic, modern, student-centered vision for housing administrative services that builds on the new and evolving neighborhood structure in undergraduate housing and continues to provide support and services to graduate housing.
  • Define and implement a dynamic strategic communications framework, including a comprehensive information and publications program for R&DE student housing operations and Stanford conferences.
  • Build relationships with peers and the departmental team—the senior director must be highly visible and actively involved with their direct reports and their respective team members.
  • Build and support a dynamic and engaged housing administrative services team—the senior director will need to address ongoing national recruitment challenges in residence life and housing by bringing a developmental supervisory and mentorship approach that prioritizes professional development, staff retention, and high morale.
  • Establish a trusted working relationship with the assistant vice provost for student housing operations and Stanford conferences—understand her leadership agenda and priorities.
  • Bring a strong policy development, customer service, and process orientation to enhance departmental infrastructure in support of the student and guest experience.
  • Gain a deep understanding of the R&DE organization by spending time to understand the division’s core values and mission and how that applies to the day-to-day work of the senior director.
  • Spend intentional and strategic time becoming familiar with the facilities and operational structures in the senior director’s portfolio, engaging in the community, and attending community events.


The next senior director of housing administrative services will work with the assistant vice provost for student housing operations and Stanford conferences to determine specific measures of success and their respective timetables. Search stakeholders have offered the following general metrics for the senior director’s first year:

  • The senior director will have established strong relationships and partnerships with direct reports, students, peers, critical institutional partners, and community members.
  • The next senior director will demonstrate a growing understanding of Stanford housing operations, including summer conferences.
  • The senior director will support the 0utreach and engagement team to enhance strategic communication with all constituents.
  • The senior director should possess a leadership style that is both visionary and strategic while remaining agile, adapting to the opportunities presented.
  • The senior director will begin to introduce and implement forward-thinking strategies and innovations into the work of the housing administrative services team to advance the work of the housing administrative services and R&DE student housing operations and Stanford conferences teams.
  • The senior director will seek opportunities to engage with all students, families, and guests, including graduate students and families living in University housing.
  • The next senior director will bring an entrepreneurial and innovative spirit to service center operations, staffing, and communication.
  • The next senior director will value high-impact practices and continue cultivating and nurturing partnerships and programming leading to a shared investment philosophy, not ownership.
  • The senior director will be seen as a positive and effective leader able to enhance the community by building a shared vision and reasonable implementation plan evidenced by community investment and engagement in the vision for the future.
  • The senior director will develop a culture of collaboration, shared responsibility, and accountability among staff and students.
  • The senior director will ensure staff feel supported, empowered, and engaged in opportunities to grow and continually improve as trusted team members working to advance the Stanford student and guest experience.
  • The next senior director will evaluate and recommend any necessary technological improvements to enhance housing operations.
  • The next senior director will thrive in an environment with motivated and curious students and colleagues.

Institution & Location


R&DE houses nearly 15,000 undergraduate and graduate students and their dependents, serves over 8 million nutritious meals annually, and oversees 7 million square feet of Stanford’s physical plant.

Residential & dining enterprises are comprised of:

  • Office of the Senior Associate Vice Provost
  • R&DE student housing operations and Stanford conferences
    • R&DE Student Housing Assignments
    • Housing Administrative Services
    • Housing Outreach and Engagement
    • Graduate Housing-nearly 6,800 students
    • Undergraduate Housing-nearly 7,300 students (98 percent of undergraduates live in campus housing)
    • Stanford Conferences-20,000 guests annually
    • Stanford Guest House
    • Stanford Hopkins Residences
  • R&DE Stanford Dining, Hospitality & Auxiliaries
  • R&DE Finance & Administration
  • R&DE Human Resources
  • R&DE Information Technology
  • R&DE Strategic Communications
  • R&DE Maintenance Operations & Capital Projects

Mission, vision, and core values

R&DE was the 2022 recipient of the President’s Award for Excellence in Diversity

Housing Administrative Services


The mission of R&DE Student Housing Operations is to assign and provide students and guests with a clean, well-maintained, safe, sustainable, and comfortable home in a residential environment that optimizes opportunities for academic enrichment and personal growth.

The housing administrative services team, specifically the housing service center supervisors, manages all student housing needs for on-campus and select off-campus populations residing in undergraduate and graduate housing. This includes responding to student and staff questions and/or concerns that come to them via phone, email, or walk-ins.

The housing service center teams conduct and manage the local level assignments once they’ve completed a “first round” of assignments by the team in housing assignments. In addition, the housing service assists in reassignments, if needed, in coordination with the housing assignments team.
The outreach and engagement team provides many communication pieces for student housing operations and Stanford conferences. In addition, the outreach and engagement team is tasked with arranging and staffing numerous in-person events to help support the mission of R&DE.

Housing Administrative Service Organizational Chart


Imogen Hinds, assistant vice provost of residential and dining enterprises

Dr. Imogen Hinds is the assistant vice provost of residential and dining enterprises for student housing operations and Stanford conferences at Stanford University. In this capacity, Hinds has leadership responsibility for student housing administration and operations, which include R&DE student housing assignments, housing administrative services, housing outreach and engagement, graduate housing, and undergraduate housing. She is also responsible for providing leadership and oversight to Stanford conferences, the Stanford guest house, and the Hopkins residences (Monterey, CA).

Hinds began her career at Stanford University in 1999 as the manager for undergraduate housing. She subsequently served as the associate director for graduate and undergraduate housing, senior associate director for undergraduate housing, and was promoted in 2017 to senior director for R&DE student housing operations. In 2018, Hinds became the executive director of R&DE student housing operations and was promoted to assistant vice provost for R&DE student housing operations and Stanford conferences in 2022.

Hinds holds an EdD from the University of Phoenix in Educational Leadership and a Master’s in Education from San Jose State University. She is a member of several professional associations in higher education.

R&DE student housing operations and Stanford conferences organizational chart



Located between San Francisco and San Jose in the heart of California’s Silicon Valley, Stanford University is one of the world’s leading teaching and research universities. Since its opening in 1891, Stanford has been dedicated to finding solutions to big challenges and preparing students for leadership in a complex world.

Stanford University today comprises seven schools and 18 interdisciplinary institutes with more than 16,000 students, 2,100 faculty, and 1,800 postdoctoral scholars. Stanford is an international institution, enrolling students from all 50 U.S. states and 91 other countries. It is also an athletics powerhouse, with 900 current student-athletes and a history of 128 national titles and 22 consecutive Learfield Sports Directors’ Cups, awarded to the top intercollegiate athletics program in the nation.

Visit here for additional information on the history of the university.

Vision statement


Marc Tessier-Lavigne, president

Pioneering neuroscientist, biotechnology executive, and academic leader, Marc Tessier-Lavigne became Stanford University’s eleventh president on September 1, 2016.

Early in his tenure as Stanford president, Dr. Tessier-Lavigne, in partnership with Stanford Provost Persis Drell, launched a long-range planning process that produced a new strategic vision, which was announced in May 2019. Built on more than 2,800 ideas received from across the Stanford community, the vision sets priorities across the areas of research, education, and community. True to Stanford’s roots, the vision focuses on magnifying the university’s beneficial impact on the world, emphasizing meeting the scale and urgency of the challenges ahead.

At a national and international level, Dr. Tessier-Lavigne has been an active spokesperson for societal support of science through editorials, advocacy, and congressional testimony.

Learn more about President Tessier-Lavigne’s cabinet.



Total enrollment: 16,937

  • Undergraduate: 7,645
  • Graduate: 9,292

Retention rate: 99%

White: 29%

African American: 7%

Asian: 25%

Hispanic: 17%

Two or more races: 11%

Non-resident: 11%


Stanford has always been a wellspring of new ideas and innovative solutions, where curious people come to make a difference. But the scale and urgency of challenges facing the university today require that Stanford amplify what has made it successful in the past and define new ways of making a difference. The university is expanding avenues of discovery across all fields while creating new pathways for applying knowledge where it is needed worldwide. At the same time, Stanford ensures that new ideas are grounded in ethics and that solutions benefit from diverse perspectives.

Stanford’s vision guides its approach to research, education, and impact. It includes new initiatives that accelerate the creation and application of knowledge, anchor research and education in ethics and civic responsibility, and promote access and inclusion across all university activities. And it recognizes the need to forge deeper partnerships throughout the Stanford community and the world to move ideas into action.


Advancing the university’s commitment to diversity and inclusion is a key component of Stanford’s long-range vision. The Presidential Initiative IDEAL—Inclusion, Diversity, Equity, and Access in a Learning Environment—is working across the entire campus community, focusing on recruitment, research, education, and engagement.

The goals of IDEAL are to ensure that:

  • Diversity of thought, experience, and approach is represented in all education and research enterprise sectors.
  • All campus community members feel they belong and are supported regardless of their background, identity, or affiliations.
  • All campus community members have broad access to the opportunities and benefits of Stanford.


Comprehensive and competitive benefits are available to Stanford staff employees including:

  • Medical, Dental, and Vision Insurance
  • Life and Accident Insurance
  • Workplace Benefits and Voluntary Benefits
  • Time Away and Disability Leaves

For detailed information, please see here.

Application & Nomination

Review of applications will begin immediately and continue until the position is filled. To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Anne-Marie Kenney at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895 or email

The anticipated hiring range is $175,000 to $179,000 annually.

Please note that as a newly hired employee, you may be subject to Stanford’s travel policy if you are relocating from outside of California and are expected to perform work on-site. Please also note that you are subject to all COVID-19 requirements for Stanford employees, which strongly recommends being fully vaccinated for COVID-19 pursuant to our vaccination policy. If you are fully vaccinated from COVID-19, please upload your vaccination information to Health Check before your first day.

Visit the Stanford University website at and the Stanford University Residential & Dining Enterprises website here.

Stanford is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Diversity has been a core value at Stanford since the university’s founding in 1891. That year, Stanford opened its doors to men and women from diverse religious, national, and racial backgrounds in its quest to train useful citizens.

The diversity of Stanford’s first class reflects our commitment to providing opportunities for advancement to any deserving student. We value the rich perspectives, skills, and ideas people from varied backgrounds bring to the Stanford community.