Founded in 1918, Ball State University (BSU) is recognized for embracing beneficence and the enduring values of excellence, innovation, courage, integrity, inclusiveness, social responsibility, and gratitude. Located in Muncie, Indiana, with satellite campuses in Fishers and Indianapolis, BSU is committed to providing an innovative, learner-centered learning experience in a welcoming, collaborative culture that inspires passion and purpose for a fulfilling career and a meaningful life. Ball State University currently enrolls over 22,500 students engaged in undergraduate, graduate, certificate, and specialist programs, and BSU prides itself on maintaining a welcoming environment for a diverse population of students of all ethnicities, genders, identities, faiths, and backgrounds. As a public research institution, BSU offers 120 undergraduate majors and 94 graduate disciplines, and boasts a 16:1 student-faculty ratio. Ball State is ranked #1 in the country in College Magazine‘s “Top 10 Campuses for Students with Physical Disabilities,” and, for the fifth year in a row, has earned the “Higher Education Excellence in Diversity Award” from Insight into Diversity.

The Position

Student Success at Ball State University

Ball State University (BSU) is holistically committed to a model of student success with a premier undergraduate experience that provides a seamless program of services to support students throughout their academic career. The university’s comprehensive enrollment management strategy engages colleges, academic departments, and the entire campus in the recruitment, retention, and success of all students. As part of an overall comprehensive strategy to promote success, the BSU student success model incorporates the following: rigorous academic advising; an engaged First Year Experience; a commitment to a more diverse community; a personalized record that translates students’ academic and co-curricular experiences into a clear description of learning outcomes, competencies, and transferable skills; engagement with external partners; and a core curriculum which incorporates innovative pedagogy, high-impact, transdisciplinary approaches to learning and problem-solving, and the development of cultural competencies, global awareness, and transferable skills. Through this collaborative model, BSU promises to assist students in discovering their purpose and translating that purpose into a fulfilling career and a meaningful life; to allow students the opportunity to work side-by-side with teacher-scholars to expand immersive learning and research experiences; to actively seek students’ ideas, perspectives, and voices; to provide support for physical, mental, and emotional health; to promote opportunities to meaningfully engage with partners beyond campus; and to ensure a vibrant, diverse university community for all students, faculty, and staff.

Role of the University Registrar for Ball State University

Reporting to the Vice President for Enrollment Planning and Management, the University Registrar serves as the senior leader of the Office of the Registrar and member of the Enrollment Planning and Management leadership team. The University Registrar supports the academic enterprise, advancing academic initiatives and creating an administrative structure that promotes student success while maintaining a focus on student service; serves as the steward of University policies and processes related to the support of academic units; and establishes effective relationships with faculty and academic partners across campus collaborating on issues relating to curriculum, university policies, reporting needs and other areas of registrar responsibilities.

The University Registrar is responsible for all functions of the Office of the Registrar, including the creation, maintenance, long term retention, integrity, and accuracy of student academic records; consulting with other campus officials to develop, revise, and administer registration and enrollment procedures; the development of term courses, schedule of classes and updating and maintaining the Smart Catalog; the curriculum proposal process and systems, the certification of enrollment and reporting to the Department of Education; the monitoring and verification of degree progress, auditing and final degree clearance and the preparation of diplomas and official transcripts; and the monitoring of student academic standings. In addition to the enforcement of all academic regulations, the University Registrar is responsible for the distribution of student record data to academic and administrative units; the collection of enrollment data for analysis and reporting needs; providing oversight of the NCAA certification of incoming student-athletes entering the University’s various Division 1 interscholastic sports programs; and assisting with commencement activities. The University Registrar also serves as the campus compliance officer for the Family Educational Rights and Privacy Act (FERPA) and the steward of University policies and processes related to the support of academic units; manages an annual operating budget; and oversees a staff of 27, including three direct reports: Director of Registration and Academic History, Director of Academic Systems and ERP Coordinator, and Administrative Coordinator.

Additional responsibilities of the University Registrar include the following:

  • Working closely with campus partners to ensure appropriate FERPA training and security of data and protection of sensitive and personally identifiable information.
  • Develop appropriate systems solutions to improve daily registrar functions and the student experience (such as course registration, self-monitoring of degree progress, transcript requests, enrollment verification requests, and graduation requirement checklist completion and application) in collaboration with academic advising and other campus partners.
  • Devise proactive initiatives, using data and systems to assist in the overall effort to improve retention and graduation rates and reduce achievement gaps in collaboration with student affairs and academic advising.
  • Ensure compliance with federal record retention and reporting requirements through the National Student Clearinghouse.
  • Create and maintain an environment that promotes diversity, equity, access, and inclusion.
  • Assist the Division of Enrollment Planning and Management in achieving short and long-range strategic enrollment goals.
  • Collaborate with academic affairs and admissions colleagues in implementing course articulation agreements to improve transfer student process and experience.
  • Participate on campus wide committees and teams as needed.

History of the Position

After serving in the role for 23 years, the previous Registrar at Ball State University retired from the institution. Since July 2020, an interim Registrar was appointed and will serve in that capacity until the position is filled. The position title has been changed from Registrar to University Registrar to reflect the enhanced activities and holistic approach to registrar related responsibilities. Previously, the Registrar position was responsible for handling student records, such as managing transcripts and awarding degrees. The University Registrar position will oversee a newly created area that includes the former student records staff as well as an area known as academic systems—which includes responsibility for registration systems, scheduling, and working with academic advisors in regards to curriculum changes and adherence to academic policies.

Opportunities and Challenges of the Role

The Division of Enrollment Planning and Management continues to underscore the need for strategic enrollment management (SEM) practices. The University Registrar has an important voice with regard to SEM and will need to be a visionary, critical thinker, and elevate discussions related to SEM. In addition, the University Registrar will need to be an institutional leader in using data, metrics, and predictive analytics to guide progressive decision-making. In transitioning to Ball State University, the University Registrar will encounter the opportunities and challenges listed below, as shared by key university stakeholders.

  • Ball State University uses Banner as its primary student information system. It is desired that the successful candidate will have significant experience with this platform, as well as other technologies that will enhance registrar functions and operations.
  • Campus stakeholders desire an experienced leader to be relationship-focused, infuse new energy, innovative ideas, and a sense of direction and purpose within the organization.
  • The University Registrar must have excellent communication skills and a proven ability to work effectively with staff members at various levels of development and knowledge, and demonstrate authenticity, passion, and care in all endeavors.
  • There is genuine excitement that, with a new University Registrar coming onboard, there will be opportunities for progressive thinking and creative change management.
  • The University Registrar will find a supervisor and peer group that is welcoming, promotes open communication, emphasizes an orientation toward service, and desires a forward-thinking professional.
  • As the University Registrar transitions into the position, it will be very important to assess the skills and knowledge of the staff, develop a strong sense of staff team, and build working relationships that emphasize an engaging and collaborative work environment. It is hoped that the new University Registrar will promote departmental transparency, communication, and interdependence, and emphasize accountability and a strong sense of internal and external customer service.
  • The University Registrar will need to review all policies and procedures for the office and make changes as needed to augment efficiencies and ensure that policies reflect best practices and align with the institution’s mission.
  • The University Registrar will need to spend time with campus stakeholders to build and establish a positive and favorable reputation for the office.

Measures of Success

At an appropriate interval after joining Ball State University, the items listed below will initially define success for the new University Registrar:

  • The University Registrar will have rebuilt the office by bringing in the appropriate registrar-related functions and transforming operations from a compliance-driven culture to a student-driven culture.
  • The University Registrar will have established a proactive and well-respected leadership presence on campus that is credible, collegial, and highly effective.
  • The University Registrar is regarded as a knowledgeable and resourceful leader who understands and values collaboration and operates with appropriate political acumen and dexterity.
  • The University Registrar has earned a positive reputation as an academic leader with regards to developing and refining academic policies and related issues.
  • The Office of the University Registrar has maintained an overall positive reputation for customer service, quick problem solving, and is seen as a partner and team player by other key administrators and institutional stakeholders.

Qualifications and Characteristics

The successful candidate will possess a master’s degree in higher education or related field from an accredited institution of higher education with significant, documented, progressively responsible experience in a leadership position within a University Registrar’s office. Additional requirements include excellent critical thinking and interpersonal skills, including tact, diplomacy, and flexibility; excellent verbal and written communication skills; ability to establish and maintain effective and collaborative working relationships with other administrators, instructors, students, other educational institution officers, government agencies, and the general public; and outstanding organizational skills and the ability to coordinate systems and processes while engaging other stakeholders. Candidates possessing at least five years of experience as a Registrar working in an enrollment management environment at a mid to large size university and experience using the Banner student information system are highly preferred.

In addition to the minimum academic and experiential requirements indicated above, other desired characteristics, skills, actions, and/or abilities noted from discussions with campus stakeholders include the following:

  • a strong commitment to student success with a clear understanding of the ways the University Registrar’s office impacts the student experience;
  • a strong supervisor who clearly communicates expectations, delegates effectively, and supports professional development and lifelong learning;
  • a consensus builder who demonstrates success at synthesizing multiple perspectives into cohesive and concise policies and processes;
  • a systems thinker, creative problem solver, strategic risk taker, and a confident and collaborative decision maker;
  • a strong, working knowledge of registrar-related professional standards, including knowledge of federal and state laws as applied to student records;
  • a decision maker who solicits feedback and new perspectives from across the campus community, and provides context and rationale for decisions;
  • an ability to effectively articulate a longitudinal view of student admission to graduation;
  • a facilitator of change with the capacity to build alliances and bring others onboard with a mindset for strategic, forward thinking, and innovative approaches;
  • a visionary who possesses the ability to clearly articulate, as well as implement, strategic goals and objectives;
  • a leader who possess strong interpersonal skills and is comfortable maintaining a highly visible and engaged role, actively working with a wide variety of constituents;
  • a creative, solution-focused, detail oriented, flexible, and adaptable leader with a good sense of humor; and
  • a demonstrated commitment to the value of diversity and inclusivity on a college campus.

Overview of the Enrollment Planning and Management Division

In addition to admissions, the Enrollment Planning and Management division also includes Financial Aid and Scholarships, and the Office of the University Registrar.

Office of the University Registrar Mission Statement

The Office of the University Registrar, through collaboration, transparency, and accountability, will accurately and professionally respond to inform and record information that promotes the pursuit of educational opportunities and goals, consistent with the strategic priorities of Ball State University

The Office of the University Registrar helps students:

  • register for classes;
  • check grades;
  • update personal information;
  • request an official transcript;
  • find information regarding academic status;
  • apply for graduation;
  • find information about Commencement ceremonies;
  • learn about residency requirements;
  • reinstate enrollment after completing disqualification time away;
  • re-enroll as a student.

The office also maintains information on the Family Educational Rights and Privacy Act (FERPA).

Organizational Chart

Leadership of the Division

Paula Luff, Vice President for Enrollment Planning and Management

Paula Luff began her service as Vice President for Enrollment Planning and Management in April 2020. Her personal experience as a first-generation college graduate inspired her to dedicate her professional career to helping others obtain a college education that will change the trajectory of their lives.

With more than 30 years of experience in higher education, Vice President Luff joined Ball State University from DePaul University in Chicago, where she was interim Vice President for Enrollment Management. In her new role, she oversees the ongoing implementation of the University’s new strategic enrollment plan, and she will provide leadership for all areas of admissions. She also oversees the offices of the University Registrar and Financial Aid and Scholarships.

Institution & Location

Institutional Overview

Institutional background/history

Ball State’s unwavering belief in an education rooted in creativity, values, and intellectual curiosity began in the late 19th century when Muncie business leaders envisioned a local college to help boost the city’s development. Among the visionaries were the five Ball Brothers—Lucius, William, Edmund, Frank, and George—industrialists and philanthropists who moved from New York to Muncie looking to expand their glass container business.

A small, private teacher training school opened 1899, and, after the community’s efforts to sustain the college failed, the Ball brothers purchased the land and buildings of the defunct institution and donated them to the State of Indiana. This gift became the Indiana State Normal School Eastern Division, which opened in 1918 to meet Indiana’s need for more and better teachers.

In recognition of the Ball family’s generosity, the Indiana General Assembly changed the school’s name to Ball Teachers College in 1922 and then Ball State Teachers College in 1929.

By the 1960s, the regional teacher’s college had begun to attract faculty from outside the Midwest, and students sought majors in areas such as business, architecture, and other emerging disciplines. Enrollment and funding surged with national trends, and new facilities and degree offerings were added.

In 1965, the Indiana General Assembly renamed the college as Ball State University, acknowledging its phenomenal growth in enrollment and facilities, the variety and quality of its educational programs and services, and the anticipation of the broader role it would play in the state’s future.

Rankings, Awards, and Interesting Facts about BSU

  • Named #1 in the country in College Magazine’s “Top 10 Campuses for Students with Physical Disabilities.”
  • Ranked #1 in Indiana (53rd nationally) on S. News & World Report’s 2020 “Top Performers on Social Mobility,” a list of institutions that advance social mobility by enrolling and graduating large proportions of economically disadvantaged students. Ball State also was included on the lists of the top 100 public universities, best undergraduate teaching, and best first-year experiences.
  • Listed among “Colleges Where Applications Are on Rise” by 24/7 Wall St. in 2018. In an analysis of 600 institutions, Ball State was #34, with applications up almost 73 percent in five years.
  • Named one of the best universities in the Midwest by The Princeton Review for 16 years.
  • Designated a “doctoral university: higher research activity” by The Carnegie Classification of Institutions of Higher Education.
  • Among the top seven percent of universities worldwide in 2019-2020, according to the Center for World University Rankings.
  • Received the Community Engagement Classification from the Carnegie Foundation for the Advancement of Teaching. The classification recognizes colleges and universities that demonstrate an institution-wide commitment to public service, civic involvement, and community partnerships.
  • Received a Higher Education Excellence in Diversity (HEED) Award from Insight into Diversity for five years in a row. This honor is for exemplary initiatives focusing on all aspects of diversity and inclusion, including gender, race, ethnicity, veterans, people with disabilities, and members of the LGBTQ community.
  • Ranked in the top 20 in the country for two graduate programs in S. News & World Report’s 2019 “Best Online Programs:” MBA and Nursing were 13th. Education was 38th. U.S. News also ranked BSU’s online bachelor’s programs 25th.
  • Recognized as the first higher education institution in the country to earn Quality Matters’ Learner Support Program Certification. Quality Matters, known as “QM,” provides a nationally-recognized standard of best practices for online and blended learning.
  • Ranked in S. News & World Report’s 2019 “Best Online Programs for Veterans” at #12 in graduate education and #20 in bachelor’s degree programs.
  • Named a Military Friendly School since 2010 by veteran-owned Viqtory. In 2019, Viqtory also ranked BSU’s online programs #7 in the country.
  • Located in Muncie, Indiana, which 24/7 Wall St. listed among its “30 Best College Towns in America” in 2019.

About Muncie, IN

The Lenape Native Americans deemed the city Wapicamikunk, although early settlers referred to it as Munsee Town, named after the dialect of the Lenape Native Americas who spoke Munsee. The Muncie referred to today was born in 1865 when Munsee Town became the City of Muncie.

With the “Gas Boom” came the Ball Brothers, a family rooted at the heart of Muncie development. The Ball Brothers are known for bringing the Ball Corporation to Muncie, funding local businesses, and serving the community with philanthropic acts.

Muncie was deemed Middletown after Robert and Helen Lynd conducted sociological studies on the “typical Mid-American community.” The studies drew attention to the city, and it has been a continually studied town for social change in America ever since.

Emens Auditorium is Muncie’s go-to for entertainment. Emens boasts past entertainers including Third Eye Blind, David Letterman, and many more prestigious performers. Canan Commons is an urban park located in the heart of downtown, playing host to such events as the Three Trails Music Series, brown bag lunches, cultural events, and outdoor films.

Minnetrista, the home of the Ball Jar and a gathering place with exhibits and programs that focus on nature, local history, gardens, and art, further emphasizes the Ball family’s impact on the Muncie community. Minnetrista opened in 1978 as a center to display local artifacts and the history of East Central Indiana, and it now features themed gardens and a nature area free to the public.

With a current population of 68,623, the city has been recognized in a number of ways, including the Bronze Bicycle Friendly Community award from the League of American Bicyclists, joining 374 visionary communities from across the country; the #1 Most Affordable College Town by; and the state’s Community of the Year award from the Indiana Chamber of Commerce on two separate occasions.

On a more personal note, stakeholders at BSU adamantly praised the environment in which they live and work, using such terms as “safe,” “inviting,” and “comfortable” when describing Muncie. Opportunities for town/gown involvement exist, and the town and the University operate seamlessly together. According to these stakeholders, Muncie has a robust dining scene, arts and culture are readily available, and there are a number of parks and trails that promote biking and other outdoor activities. With all four seasons, a relatively low cost of living, and an easy drive to larger metropolitan areas such as Indianapolis, Chicago Cincinnati, and Louisville, Muncie has something for everyone. Regarding the institution, stakeholders reiterated that while BSU is a medium-sized public institution, it still “feels” much smaller and more personal, and that the environment is a very positive one in which to work. For more information on relocating to Ball State and the Muncie area, please visit the Ball State Relocation Website.


Ball State University engages students in educational, research, and creative endeavors that empower its graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while enhancing the economic, environmental, and social vitality of the community, the state, and the world.


  • Excellence: We commit to excel in all that we do.
  • Innovation: We commit to be creative, responsive, and progressive.
  • Courage: We commit to set ambitious goals and to take the risks necessary to achieve those goals.
  • Integrity: We commit to be honest, ethical, authentic, and accessible.
  • Inclusiveness: We commit to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.
  • Social Responsibility: We commit to act for the benefit of society at large.
  • Gratitude: We commit to express appreciation to others and to demonstrate our gratitude through our actions.

Strategic Plan

Destination 2040: Our Flight Path establishes Ball State University’s ambitious goals for its second century. This plan was designed with input from faculty, staff, students, alumni, community partners, and benefactors. It provides a strategic framework with five long-term goals for 2040 and a small set of strategic imperatives to be executed by 2024.

  • Goal 1: Undergraduate excellence and innovation. Our University provides a premier on-campus undergraduate experience.
  • Goal 2: Graduate education and lifetime learning. Our University expands its reach and impact along the continuum of human development and is nationally recognized for serving graduate students and other adults throughout their lifetime educational journey and for our agility in anticipating and responding to workforce needs.
  • Goal 3: Community engagement and impact. As a community-engaged institution, our University is internationally recognized for mobilizing and leading partnerships that revitalize and sustain our city and our region.
  • Goal 4: Scholarship and societal impact. As a public research institution, our University recruits and retains outstanding faculty and staff who engage in scholarship—of discovery, integration, application, and teaching—that garners national and international recognition, attracts external resources, and improves lives.
  • Goal 5: Institutional and inclusive excellence. Our University is distinguished for institutional effectiveness and inclusive excellence across all dimensions of our work and for having a positive and vibrant culture of wellbeing that helps our faculty and staff lead engaged and meaningful lives.


Geoffrey S. Mearns, President 

President Geoffrey S. Mearns serves as the 17th president of Ball State University.

After joining the University in May 2017, President Mearns helped to develop a new strategic plan. Destination 2040: Our Flight Path establishes a long-range vision for the University that sets priorities across five key areas as noted directly above.

During his tenure, President Mearns has pursued initiatives that have produced the largest freshman class in history and increased alumni engagement and fundraising. President Mearns has also strengthened the University’s relationship with the community, most notably through its innovative partnership with Muncie Community Schools.

President Mearns earned his undergraduate degree in English from Yale University and a law degree from the University of Virginia. After a legal career that included serving as a federal prosecutor, President Mearns held academic and administrative roles at Cleveland State University, and then served as president of Northern Kentucky University.

The Student Body

Fall 2020

  • 21,597 total students
  • 3,567 first time undergraduates
  • 14,053 female; 7436 male; 108 undisclosed
  • 15,580 full-time students
  • 15,987 resident students
  • 16,323 White
  • 1,876 Black or African American
  • 1,479 Hispanic
  • 730 two or more races
  • 426 Asian
  • 28 American Indian or Alaskan Native
  • 28 Hawaiian or Pacific Islander
  • 403 not reported
  • 304 non-resident

Academic Programs and Faculty

Seven academic colleges (as well as the Honors College and the General Studies program in University College) provide innovative programs that give students access to professional experiences and advanced technology from day one:

Wayne Estopinal College of Architecture and Planning

  • Architecture
  • Construction Management and Interior Design
  • Landscape Architecture
  • Urban Planning

Miller College of Business

  • Accounting
  • Applied Business Studies
  • Economics
  • Finance and Insurance
  • Information Systems and Operations Management
  • Marketing
  • Management

College of Communication, Information, and Media

  • Communication Studies
  • Journalism
  • Information and Communication Sciences
  • Telecommunications

College of Fine Arts

  • Art
  • Music
  • Theatre & Dance

College of Health

  • Counseling Psychology, Social Psychology and Counseling
  • Kinesiology
  • Military Science
  • Nursing
  • Nutrition and Health Sciences
  • Social Work
  • Speech Pathology and Audiology

College of Sciences and Humanities

  • Anthropology
  • Biology
  • Chemistry
  • Computer Science
  • Criminal Justice and Criminology
  • English
  • Environment, Geology, and Natural Resources
  • Geography
  • History
  • Mathematical Sciences
  • Modern Languages and Classics
  • Philosophy
  • Physics and Astronomy
  • Political Science
  • Psychological Science
  • Sociology
  • Women’s and Gender Studies

Teachers College

  • Early Childhood, Youth, and Family Studies
  • Educational Leadership
  • Educational Psychology
  • Elementary Education
  • Educational Studies
  • Special Education

Honors College

Benefits Overview

  • Retirement plans
  • Tuition assistance and remission plans (employee and dependents)
  • Medical and prescription plans
  • Dental plans
  • Flexible spending plans
  • Life insurance
  • Disability plans
  • Voluntary benefits
  • Health savings accounts

For more information on Ball State benefits, visit the website at

Application & Nomination

Review of applications will begin February 4, 2021 and continue until the position is filled.

To apply for this position please click on the Apply button, complete the brief application process, and upload your resume and position-specific cover letter. Nominations for this position may be emailed to Quincy Martin III at Applicants needing reasonable accommodation to participate in the application process should contact Spelman Johnson at 413-529-2895.

Visit the Ball State University website at

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status or any other legally protected status.

 We are sensitive to how the COVID-19 pandemic is impacting work and personal lives, and will offer the utmost flexibility throughout the interview process. The search committee expects to conduct initial interviews virtually for the safety and well-being of all involved.